ralphnjoann
Canon City, CO
Full Member
Joined: 10/12/2003
View Profile
|
Talk about great customer service. I contacted Fan-tastic fans to order a replacement foam gasket so I could relocate my fan. Shelley in customer service said they would send one out that same day and no at charge. What arrived today was a complete install kit; gasket, mounting screws, electrical components, and a tube of Dicor. These folks can't be beat.
|
Oswald38
3rd Rock
Senior Member
Joined: 12/04/2007
View Profile
 Offline
|
They really are awesome. As frustrating as it can be to maintain our rigs some times, it sure is refreshing there are a few companies that stand behind their products.
|
PrivatePilot
Courtice, Ontario, Canada
Senior Member
Joined: 11/02/2007
View Profile
Offline
|
+1 on the great customer service - I just received two new lids for my fantastic fans a few weeks ago, absolutely free including shipping.
30' Keystone Cougar 5'er, Triple Bunkhouse, SuperSlide.
Chevy 3500 1 Ton long box crew cab dually
6.5 Turbo Diesel, 4.11 Rears, LSD.
Checkout my blogs, adventures, and more here!
Mark
|
Bumpyroad
Virginia
Senior Member
Joined: 12/01/2005
View Profile
 Online
|
from posts here they are also good at replacing those faulty automatic open/close mechanisms which apparently have a semi-frequent failure rate.
bumpy
|
jsargente
Chesterfield Twp, MI
Senior Member
Joined: 05/20/2004
View Profile
|
Hands down the best customer service to deal with!!!
04 Cedar Creek 37FLQS
|
|
|
rvtommy
blooming prairie minnesota
Senior Member
Joined: 07/15/2004
View Profile
|
The guy I chatted with was a smart - - - !!!!! I asked him if I could put the fan in myself he said no way just let your wife do it !!!! lol lol lol I did put it in myself was very easy. (except for the 2 wires when I press in air it is the out and the out is the in grrrrrrr. my fault) Yeppers they are great. rvtommy
this is rvtommy
|
curt12914
Northern NY State
Senior Member
Joined: 03/15/2003
View Profile
Offline
|
MaxxAir (TurboMaxx) has similar customer service. They sent me (free) parts to fix the things I screwed up because I couldn't follow directions...
05 Ford F-350 Lariat CC 4X4 PSD DRW Line X Retrax
02 Montana Big Sky 3295 RK (2) Honda EU2000is
When my grown kids were inspecting our new fifth wheel, one asked why we bought a trailer that sleeps 4. My reply was that we couldn't find one that sleeps 2!
|
Bumpyroad
Virginia
Senior Member
Joined: 12/01/2005
View Profile
Online
|
curt12914 wrote:MaxxAir (TurboMaxx) has similar customer service. They sent me (free) parts to fix the things I screwed up because I couldn't follow directions...
directions??? these things come with directions???
bumpy
|
Paul B
Daytona Beach, Florida
Senior Member
Joined: 09/10/2004
View Profile
Offline
|
For what you pay for them they should give us free stuff!! LOL. For the few in the very many that buy these it doesn't cost them much and they get great free word of mouth advertising for it.
But still it is nice to buy from a company with great customer service.
JMHO....
Paul B
2001 Excursion-Powerstroke Diesel
2000 Honda CRV
2006 Flagstaff 31' - 7.5k lbs.
2004 Two Honda EU2000i's/parallel cables/extra fuel tank
|
