All Jayco's come with a free membership to Jayco's "Customer First Roadside Assistance." With an 800 number to call 1-877-797-7161 to help coordinate any and all service an owner might need.
RV DIRECT also has an 800 number to coordinate service ...
This post was obviously a plant to bad-mouth RV Direct and Jayco.
Also, to those naysayers who "claim" local dealers only service what they sell.
Yeah right.
Any dealership ... All dealerships ... have THREE distinct "profit" centers ... Sales / Service / Parts.
In these troubled financial times, do you think ANY dealership owner would JUMP at the chance to make some money ... particularly WARRANTY money.
However, I'm sure you ANTI-RV Direct folks will continue the "myth."
Yup. My nose was tingling when I was about half way through the original post. With a name like 'hart broken barb' who has three posts all bashing Jayco and RV Direct? Gimme a break. Way too obvious.
68 Me & DW
93 DD
03 DD
06 F150 Screw 6.5' Bed, 4x4, 5.4, 3.73
04 Tahoe 23RB-GL Honda EU2000 Parallel Cables "I hope you like Guinness, Sir. I find it a refreshing substitute for...food." Col. Jack O'Neill, Stargate SG-1.
Also, to those naysayers who "claim" local dealers only service what they sell.
Yeah right.
I guess I am one of the naysayers of whom you speak... well after being turned down by non local dealers on more than one occasion all I can say is...
Yeah that's right...
Any dealership ... All dealerships ... have THREE distinct "profit" centers ... Sales / Service / Parts.
this is correct... but if you think warranty work falls into any profit center, you are only kidding yourself... unless the dealer is padding the bill he will be lucky to make anything from the warranty
In these troubled financial times, do you think ANY dealership owner would JUMP at the chance to make some money ... particularly WARRANTY money.
had you have left off the last three words you would have been right on... but you like to spread your own myth, to counter your perceived myth on my end...
However, I'm sure you ANTI-RV Direct folks will continue the "myth."
But it's sure not based in reality.
lets get this straight I am not anti RV Direct... understood...
but there is a price to pay for our actions, you should be aware of what they are and accept the responsibility for those cost, and not cry victim... if you are not willing to take the risk, then take different action... if you bought a prodigy brake controller on e-bay and it arrived broken, you would expect CW to take it back because the sell them to would you... same thing different scale...
if you want to drive the distance to save on the price then drive the distance when you have trouble... it isn't fair or acceptable to expect the same service from the guy you shunned on the purchase... it is really as simple as that... and not a myth...
the real myth is to think the dealer is going to welcome you with open arms... that is actually funny...
for those that would advocate the pay and reimburse thing... make sure all the details of the transaction all in writing between you and the mfg. OK'ing this and they are aware of the full price being charged, and reimbursing the full amount...
chances are they will reimburse you the same amount they pay the dealer + mfg's cost of parts... which will be about 1/2 or less of the over the counter price you will be getting billed...
it's not hard to understand why doing warranty work isn't sought after and use as filler work when they can get away with it...
Love my mass produced, entry level, built by Lazy American Workers, Hornet
twice I had repair work done on my boat by local dealer. They gave estimate, faxed a copy to manufacturer and price was agreed. Check was sent to me but I paid for the repairs to get my unit.
Maybe someone who works as a repair shop with experience can chime in if the rate for work is less than what a shop would normally charge. Maybe if it is an authorized shop but I really doubt that is the case. I think manufacturers pay the going shop rate within reason. Authorized shops usually have the authority to make the decision to repair and if it falls under warranty or not without having to get approval from manufacturer and other things but I do not believe the rate of charge is cut.
2009 Jayco Eagle 324BHDS
2008 F250 King Ranch 4wd
2005 GLacier Bay 2670 Cat
JJBIRISH wrote: I wouldn't blame the dealer for putting his customers first... if I was his customer and he didn't take care of mine because he had to work on one that was bought from a discounter, he may lose me as a customer to...
FIRST: How do you know whose trailer they are working on? Do you ask the service department how many non-customer trailers are there? If they sell the brand they should service it. It should be first come, frist served. They get paid for the service if you bought there or if you didn't. A good way to get a customer is how your treated.
I just don't get how someone buys from a discounter expects to be treated as though he bought there locally...
Why not. People move and if you move from New York to New Mexico, should not be able to get service.
you made a business decision, to save the money up front, and think there is no cost for it...
There shouldn't be. When your talking thousands of dollars savings. Every dealer should be required to service what they sell no matter where it is bought.
I am sorry you are having trouble, but fill the tank and take it to RV direct where it belongs for repairs... I would bet RV direct isn't doing much warranty work for ones bought some where else either...
I would call Jayco and see what they say. This dealer is just being a real jerk. I know KZ would and has authorized work to be done at other places under warrenty. Besides all this with the gas prices the way they are, I am sure the sales has gone down. The DEALER just might need service work to stay in business.
* This post was
edited 05/11/08 01:12pm by an administrator/moderator *
2002 KZ Sportsmen 2505qss bought in 2001 1999F-150
JJBIRISH wrote: I wouldn't blame the dealer for putting his customers first... if I was his customer and he didn't take care of mine because he had to work on one that was bought from a discounter, he may lose me as a customer to...
FIRST: How do you know whose trailer they are working on? Do you ask the service department how many non-customer trailers are there? If they sell the brand they should service it. It should be first come, first served. They get paid for the service if you bought there or if you didn't. A good way to get a customer is how your treated.
I haven't said they shouldn't service it but you get service when there is time... there should not be a fcfs at a dealer you shunned to go cheap... I mean you didn't buy first dealer first buy did you... no... you skipped over the guy that employees local people, pays local taxes and lives in the community... you chose to most likely take his time to question him, time to look at his inventory, then told him to kiss you where the sun don't shine because you can buy it cheaper on-line... you should be treated exactly the same way, you bought on- line, have it repaired on line or wait until the local dealer has the time as he see fit... that is the price you pay for the decision YOU MADE...
I just don't get how someone buys from a discounter expects to be treated as though he bought there locally...
Why not. People move and if you move from New York to New Mexico, should not be able to get service.
this isn't the same thing and isn't what we are talking about... we are talking about one who is local and buys from a discounter to cut the local dealer out of the sale... but when things are wrong, it takes a lot of gall to expect him to feel your pain and do anything extra for you... and if I who didn't cut him out was made to wait for service on yours, I would be upset...
you made a business decision, to save the money up front, and think there is no cost for it...
There shouldn't be. When your talking thousands of dollars savings. Every dealer should be required to service what they sell no matter where it is bought.
buy going to a broker you in a since stole from him his profit that feeds his family...
he may be required to service it, but is in no way required to do it over his own customers... nor should he be...
I am sorry you are having trouble, but fill the tank and take it to RV direct where it belongs for repairs... I would bet RV direct isn't doing much warranty work for ones bought some where else either...
I would call Jayco and see what they say. This dealer is just being a real A-hole. I know KZ would and has authorized work to be done at other places under warranty. Besides all this with the gas prices the way they are, I am sure the sales has gone down. The DEALER just might need service work to stay in business.
by all means call Jayco and cry, they get enough of you crying maybe they will stop allowing brokers to sell derict and expect to get good service...
I support my local business people that hire local people that pay local rent and pay local taxes and in turn supports the local community and supports his local customers... over the life of my relationship with my dealer I usually get more than I could of saved by buying from a broker...
After taking my trailer into the dealer where I bought it I learned that if I wanted it fixed correctly I needed to do it my self. The factory has been very helpful with advice etc and supplied all parts and materials for free. No long wait time and no frustration with shoddy repairs.
2005 Dodge Ram SLT CTD 4x2 3.73 auto trans
Arctic Fox 29V
Equalizer 1400lb Hitch
O yes buy from a local dealer. Now go on a trip far away. Now have major trouble with your (new) travel trailer! Go to dealer for your kind of trailer. First question (Did you buy it here?) Call factory,they give you other dealer options.They are far away.Go to campgrounds, call mobile service,call factory for ok,call mobile service back for repair.Pay for repair,factory reinbursed when return from trip. Youroo!!!
All Jayco's come with a free membership to Jayco's "Customer First Roadside Assistance." With an 800 number to call 1-877-797-7161 to help coordinate any and all service an owner might need.
RV DIRECT also has an 800 number to coordinate service ...
This post was obviously a plant to bad-mouth RV Direct and Jayco.
Also, to those naysayers who "claim" local dealers only service what they sell.
Yeah right.
Any dealership ... All dealerships ... have THREE distinct "profit" centers ... Sales / Service / Parts.
In these troubled financial times, do you think ANY dealership owner would JUMP at the chance to make some money ... particularly WARRANTY money.
However, I'm sure you ANTI-RV Direct folks will continue the "myth."
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