ben212
NJ
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Joined: 07/26/2005
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I realized I was selling my soul to the Devil when I switched from Comcast to Directv but these jokers are unbelievable. I have been a subscriber for 2 months and have HD service. I just bought another HDTV and wanted to switch out my regular receiver for a HD receiver. They said the receiver would be $99 which I knew and would live with and a $19 installation fee to hook up a couple wires, ridiculous but I would live with it but then they told me I would be charged a $50 fee because I am a new customer and have to be a subscriber for 6 months and be in good standing to have the fee waived. What the heck is this about I have incredible credit rating and they are telling me I have to pay an extra $50 when I could have probably ordered it for free when I subscribed. That's funny when I switched to Hd with my cable company I walked in and they gave me a new box. has anybody dealt with this and possibly had it waived by arguing with them.
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coptalker
Western Colorado
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Joined: 04/20/2004
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I would ask to speak to someone in "customer retention." They do have their rules, but if they want to keep a customer, they can't continue to nickel and dime you to death. I would decline to pay both the hook-up and the 50 dollar charges. It may help to imply that returning to Cable or subscribing to DISH Network is a very real option. I've been with DirecTV for 12 years...maybe that's why they work with me so well, but my brother-in-law used to work for them and encouraged me to use "customer retention" when talking to the first line customer service rep isn't getting you what you want.
Good luck.
Glen
2004 Dutchmen 27BG, Rocky Mountain Elk Edition
2002 Chevy Silverado 2500HD 8.1/Ally
2 boys, 12 & 14
a friendly black lab
a couple of decks of cards
a cold beer
Life is too short to sweat the small stuff.
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Tom N
Sarver, PA/Crystal River, FL
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Joined: 07/25/2005
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Installation?? Have DTV ship the receiver to you. You do the installation.
Why didn't you get HD receivers when you signed up 2 months ago?
-Tom
"The people that don't believe in evolution are the ones who need it most!"
Sarver, PA/Crystal River, FL/Indiana, PA
2005 Itasca Suncruiser 38R 38' 11"
W24, Allison 2100MH, full body paint
2008 Honda Odyssey EX-L, Roadmaster Sterling bar
FMCA 335149
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joshjack
Alabama
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Joined: 11/01/2007
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Sounds like there's some "retention" going on - and not the customer kind...
J
03 Ram 1500 Quad Cab with Hemi 5.7, HD tow package, K&N Cold Air, B&W Companion + Ball, Prodigy,
1987 Prowler 27.5',
Macbook Pro 17" (Fastest Vista Laptop  , iPhone)
Me and the DW and our
2 Dogs: Jackson (golden), Pumba (min-pin)
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bandmjdavis
Virginia
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Joined: 08/29/2006
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I contacted the Better Business Bureau when they wanted to charge me $100+ to cancel my service. Got a call within a week or so and they waived the fee. I'd go that route. From what I rmember, they wouldn't let me speak to any real decision makers.
'05 Keystone Spningdale with Bunkhouse
'07 Dodge Ram 2500 CTD SRW 4X4
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2oldman
WA
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Joined: 04/15/2001
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I have the same questions Tom does. You'd actually pay somebody to hook up a receiver?
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ben212
NJ
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Joined: 07/26/2005
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Thanks for the input the reason i did not get the 2nd HD reciever when I opened the account I only had one HDtv but then I come across a good deal on another flat screen that I use for our bedroom and the trailer. I understand there is fees and policies in place but a $50 fee because I am a new customer is unheard of. I guess my plan is to call back and take out my frustration on them. the funny thing is I read extensivly on this site and the legal stuff from direct to make sure I would be forwarned of any enexpected charges so I would know what I was getting into and they still manged to sneak one it that was unexpected.
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ben212
NJ
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No! I am not paying someone to hook up a reciever but Directv is expecting me to. I assumed they mailed it to you but they told me a service person delivers it. So I am going to call back talk to someone else and see where that goes because I have read the stories that depending on who you talk to the outcomes can vary.
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Great-Dane
Antioch, CA
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Joined: 08/23/2004
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Coptalker is right. Few know of the customer retention department, but they are there to make peace and to satisfy you before you get all frustrated and leave.
Ask to be transferred, explain, be cordial and I'm confident they will waive that fee.. If you bring an attitude your wasting everyones time, yours and theirs as nothing will be done about it.
Over 15 yrs with DTV, they have done all I have ever asked and tossed in more. Occasionally I get a moron in 1st level support but over all, pretty good support and results. If ever unsatisfied, again customer retention dept. The more pleasant you remain while discussing issues, the more they will do for you.
-Bob
2004 SouthWind 32VS
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dgo1369
Georgetown, TX, US
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Joined: 11/22/2003
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When I've had to, I just ask to speak to a supervisor and the problem is promptly taken care of.
Dennis Osha
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