If your flue is "very warm to the touch" and the coils are ambient temp: You probably have a blocked cooling unit and it will need to be replaced. On a side by side it is so expensive to replace the cooling unit you might as well buy a new frige. Any yellow powdery residue anywhere? Especially at the burner?
Larry
1994 Ford F250/7.5L/410 gears
2001 Keystone Sprinter 276RLS 14' slide
The first thing I would do is shut it off for a couple of hours, then turn it back on.
New models can get "vapor locked", and letting the pressure equalize will usually fix it if this is the problem.