To me it sounds like some misrepresentation.. And I missed when you bought it (other than 900 days) 900 is less than 1420 (A significant number)
The sales force misrepresented the warranty saying it covered EVERYTHING
They were lax in their obligation to forward your money to the insurance company (Note they have a legal obligation to do that, they did not, OPPS just don't cover it) and now the warranty company is trying to back out on the bulb.
Also there is something called Uniform Commercial Code which MAY apply (I do not know enough to say if it does, you need professional help on that issue)
My suggestion would be to contact a consumer rights attorney
Nothin adds excitment like something that is none of your business John is Near Kenwood TS-2000 housed in a 2005 Damon Intruder 377
FILCO did NOT offer me a written warranty to look at. I was given a verbal description.
If the bulb cost $.29 I don't want the TV. If the bulb were free, I don't want a TV that is guaranteed to break. I would not buy anything that is guaranteed to malfunction.
Sony is not jumping at the chance to make things right either.
As for Sony not selling this set because they could not make enough money, hell, if the other TV's are the quality of mine, they might keep one factory open making bulbs.
One of my biggest concerns is where will I find the bulb in 15 years?
* This post was
edited 06/23/08 06:50pm by an administrator/moderator *
dllfo wrote: FILCO did NOT offer me a written warranty to look at. I was given a verbal description.
If the bulb cost $.29 I don't want the TV. If the bulb were free, I don't want a TV that is guaranteed to break. I would not buy anything that is guaranteed to malfunction.
Sony is not jumping at the chance to make things right either.
As for Sony not selling this set because they could not make enough money, hell, if the other TV's are the quality of mine, they might keep one factory open making bulbs.
One of my biggest concerns is where will I find the bulb in 15 years?
then you need to do more research before you make a $5000 purchase, it is common knowledge that the bulb has to be replaced, in all projection tv's dating back to the very first ones out, it is only recently with the dlp models, that is became an end user changeable part. before it had to be a technician, who would then have to align the mirrors ect on the old style projection tv's, my only advice is, learn what you are buying, also, why would you possible buy an extended warranty with no written description, sorry to be so blunt.
* This post was
edited 06/23/08 06:51pm by an administrator/moderator *
Sorry to hear about your troubles. I purchased a very expensive Bosch Dishwasher from the Filco Fulton Ave store 5 years ago. I felt like I was dealing with a used car sales person. They got snippy with me because I wouldn't purchase an extended warranty. I probably won't shop there again, but the dishwasher still works great.
'07 Chevy 2500HD Silverado "Classic" CC D/A 4x4
'07 Komfort Trailblazer T252FS fifth wheel
Reese Signature 18K Slider and other stuff.....some useful.....some not
dllfo wrote: If the bulb cost $.29 I don't want the TV. If the bulb were free, I don't want a TV that is guaranteed to break. I would not buy anything that is guaranteed to malfunction.
Wow. You bought a $5000 TV without knowing what you were buying, then an extended warranty without reading it-- and now you think you're going to get legal satisfaction by arguing that a routine light bulb replacement is a "malfunction"?
Good luck with that. Let us know how it turns out.
Well, to add to you miseries, I just through a $4000. Plasma TV in the trash. Yes, I bought one of the first ones out, 3 year extended warranty and guess what, it's junk, it died in 3 1/2 years! I have two thing to say about that, cnet.com, cnet.com. I did NOT do my research and after the fact I found out that this model was a piece of junk. I wont buy ANY electronics now without checking cnet. As for Sony, they have discontinued DLP TV's. Good luck, but life it to short for me to worry about old TV's. I'm going Rv'ing and enjoying life.
I just replaced the $4000. TV with a $2,000 Samsung that is 10 times the TV the other one was.
Chuck
02 Travel Supreme, 2 street side slides
02 Jeep Liberty Toad
Sorry you had your experience. The only extended warranty we have ever purchased was on our house fridge - once I realized the "icebox" used an infrared beam to control ice maker along with a computer I broke my rule and bought a 4 yr extension and it actually has more than paid for itself but barely.
We are far from "Genius" so our 56 in. HD RP TV was a return to a big box store and offered by an affiliated outlet store for under $1k - down from over $3k original store price - no warranty at all. After over a year of heavy use it is working perfectly. Like you said about "the bear".
Heck, we suggest you leave tvs altogether and buy a front HD Home Theater projector and step up from a li'l ol TV to the WOW of a 10 ft screen (or bigger). Ain't a tv out there today that competes with a good projector in a good room with the right screen. Or course you do have to worry about another lamp but it's ALWAYS better than a theater full of loud and rude strangers.
More has happened, but I was waiting to be sure the repairs were made.
Our TV was repaired for free today. I researched and read that the Patriarch of FILCO still owned all of them. Tony is a straight up, good old fashioned guy. He was the reason I trusted FILCO. I gave him a courtesy call as to what my plans were and that I was sorry to see he still owned this store.
I learned a LOT about FILCO, some of the family members who work there and that he insisted on fixing this for free. He said he heard I offered to pay half, but he insisted on paying for the entire thing. And he did.
We watched how the tech replaced the bulb container, even videotaped it. We also found a retired Sony Tech who only charges $40 for a house call. This other tech said he would install the Phillips Lamp for that $40. The Lamp is available for around $100. NOW we can rethink the situation. If it costs us $140 every 2 years, I can "live" with that I guess. I was told projection TVs will be going out with Laser coming in. I am very happy to hear many of you are not having these problems. I am guessing we will pay the $140 in a couple of years, then when it fails the 3rd time, we will get rid of it.
Circuit City is in Chap 11, then a couple of other places like that are going under in our area.
Lots went on behind the scenes that I would love to tell you about, but out of courtesy to "Mr. Patriarch" I won't. I was even offered another TV to use while the bulb was enroute, etc. I will drive across town to deal with Tony in the future.
I am still dealing with Sony concerning how they mislead the public, claiming 6,000 to 8,000 hours for the bulb. Consumer reports stated, in Dec 2007, the bulbs should have a 5,000 hour life. We got about 3.000 hours. At the moment, I probably won't believe any of the manufacturers again. Get the proven technology. I hope that is Laser by the time this one dies again. We might fix it and have it put in our living room. To be used occasionally. Or maybe not. I wish I knew if it would last a long time in there. Or our bedroom? Of course my bride would have to sleep in the hall way...
Some of you suggested I should have read the contract. There wasn't any. I just got it yesterday. If the dealer does not have a copy in the future, I will get them to write it down on the contract and sign it. "This extended warranty covers all parts for xx years." and sign it.
Thanks for your suggestions, most of you had good inputs, while others did not seem to grasp the timing of the situation. If a TV has been out 4 months, it is usually impossible to forecast a lamp going out every couple of years. Thanks again.
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