DrrD
Denver
Senior Member
Joined: 03/03/2004
View Profile
|
sorry, I just need to vent a minute.
I ordered my new Flagstaff 228D on 5/12, needless to say our whole family, especially 6 yo son and 4 yo son, are very excited. Then 3 weeks later we were told it was built and scheduled to be shipped out on 6/11, arriving 6/13. We made reservations for several weekends in June and the July 4th weekend.
Unfortunately it didn't arrive, our dealer called the factory and they basically said "sorry we forgot to put it on the truck." Next truck is leaving 6/25. Dealer offers to take $400 off price. So I'm annoyed, but not major (yet)
so yesterday we get another call, unit still not on truck!!!!!! Factory guy our dealer talked with 2 weeks ago is naturally on vacation, current guy has no idea what's going on or where trailer is. After several hours they determine they screwed up again, and trailer is still in factory. Actually factory says "corporate" screwed up. Now I'm really mad. especially as we were really looking forward to July 4th trip.
at this point they are going to "try" and get it on a truck Monday, so I might still have it in time, although I was hoping for a few more days to familiarize before our first big trip. I am very disappointed so far in Forest River, they seem to have veey little regard for the customer. at this point only our local dealer, who is blameless (although one could argue they should have called factory day before second truck was going out to make absolutely sure nothing was falling through the crevasses.) has offered us any compensation. in addition to the $400 off they'll give us a free rental for the Juy 4 weekend, which is nice but I want MY trailer.
anyway thanks for letting me vent. If you are ordering from Forest River you better call factory and make sure they are sending your trailer! The number is 574 642 2640.
If I don't get it next week they are getting a nice letter from me and perhaps my lawyer (although I'm not sure they can be liable for much more than my desposit.)
Wish me luck!
2005 Acura MDX
2008 Flagstaff MAC 228D pup
|
10tca01
Columbia Missouri
Senior Member
Joined: 02/25/2008
View Profile
 Offline
|
That's very un-responsible. It doesn't make sense that a company that you are giving business to is ignoring you like that. I'm sorry to hear it.
Good luck!
Tyler
|
He Ruide
Cincinnati Ohio
Senior Member
Joined: 08/30/2006
View Profile
Offline
|
Phil, I'm so sorry to read about your misfortune. However, hang in there and it will get better.
Ruide
Fleetwood Evolution E3 - Yellow (DW let me get a Yellow one since she wanted an E3 with a slide out  )
Hummer H2 - Black (DW vetoed the Yellow one, but I got two Yellow Hummer Folding Mountain bikes  )
My Pics and Mods and My Weekly Blog
|
Go Dogs
Greene County, PA
Senior Member
Joined: 08/09/2005
View Profile
Offline
|
I think everyone has been thru some type of frustrating "non" service. I totally agree that Forest River should be bending over backwards to get your unit delivered, especially in these current economic times. The only thing I can say is this time will be relatively short and you will barely remember it after enjoying your camper a few times.
|
rhillx4
Huntington Beach ,CA
Senior Member
Joined: 10/13/2007
View Profile
|
Well hang in there. We had the same thing with our TT. Was supposed to be here in July. Got it Sept 9th. I turned into the squeaky wheel and they not only got it on the truck but we got an upgraded to the max and not the 2006 but a 2007 in its place. So It worked out in the end. Very frustrating when your waiting for your new toy! But it was worth the wait.
Good luck!
2002 Dodge Ram 1500 Quad-Cab
2008 Jayco JayFlight 26BH
|
|
|
Mike Up
NW Indiana section of Chicagoland
Senior Member
Joined: 05/29/2005
View Profile
|
You just experiencing the beginning. Just wait until you have warranty repairs that require factory repair where they won't pick it up. Or they use 3rd party contractors for tarp repair and it comes back damaged. Then it's the blame game, with you left with in the middle, with a damaged tarp, and no one willing to repair it.
Reason why I traded my Forest River, extremely poor warranty service and even poorer customer service. That's in addition to a camper that as new and falling a part. IMO, there is much better.
Good luck, I'm hoping it works out for you, no one should have to go through this with a new RV purchase.
2008 Eureka Copper Canyon 1312
13'x12' Tent
2007 Starcraft 2406 Exterior
2007 Starcraft 2406 Interior
2008 Ford Explorer Sport Trac 4.6L V8 4X4
292 Hp, 300 lbs torque, 7000 lbs towing, 730 lbs hitch
Tow-N-See Convex Mirrors
None Towing, V8 Mixed MPG
|
Hiker3
Florida
Senior Member
Joined: 01/21/2007
View Profile
|
Same type of scenario happened to us. Sorry to hear it. Very disappointing.
Livin Lite Quicksilver 8.0 (Folding Tent Camper) only 900 lbs!
|
Gene&Ginny
North Kingstown, RI
Senior Member
Joined: 03/16/2004
View Profile
Offline
|
Uh..ummm ... Mr. Dealer, I seem to have forgotten to load my checkbook into my pocket so I can't deliver the check but I am sure you understand all about forgetting to load and deliver on time. Now about the $800* dollars you are going to take off the price, since this is now last years model, if that sounds about right I will "find" my checkbook even though you failed to live up to the sales contract and should return my deposit check.
(* dealer will probably settle for $600 off)
Gene & Ginny
2008 Toyota 4Runner 4.7L V8 w/factory towing option
2002 Sunline Solaris Lite T2363
Reese Dual Cam Straight Line HP Sway Control
|
dodge guy
Chicago, western subs.
Senior Member
Joined: 03/23/2004
View Profile
Offline
|
It`s not just Forest River. it`s every manuf.
Once you get it you can put all this behind you and enjoy the new PuP.
Wife kim
Son brandon 7yrs
Daughter marissa 6yrs
Dog shadow
07 Cherokee 32B
02 Excursion 4X4 V-10 4.30 gear
Reese HP dualcam,Prodigy brake controller,
Air lift air bags.
Better to have a bad day of
camping than a good day at work!
|
Hornet28BHDS
Parker, PA
Senior Member
Joined: 01/29/2007
View Profile
Offline
|
I'm sorry about your experience and I sure hope it gets here before the 4th!
2006 Hornet 28BHDS-Bunk House, Dual Slides
2006 Dodge Ram 2500 HD
5.7L Hemi, Factory Towing Package
Reese Brake Controller, WD Hitch and Sway Bar
Life is short, why not spend it in an RV!
SPRING HAS SPRUNG!
|
|
|
