pyrographer
New Mexico
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I don't say much here but we have been RV shoping for some time and finally found the coach we wanted. We were looking for a smaller gas coach and made a deal with Rocky Mountain RV in Albuquerque. We hadn't signed the paperwork yet but we put together the coach we wanted to order, they made us an offer and we countered and they accepted the deal. That was a little over a week ago. They had to get some price quotes from Winnebago for some things we wanted that were going to be at our expense and in the meantime we did the credit forms and they were going to proceed with getting loan approval.
On Monday or Tuesday of last week the finance manager said he got approval but we didn't like the rate so we agreed to have him check with two other companies and I was going to check with Good Sam. He called me back on Wednesday morning and said that his Sales manager said that since they gave us such a good deal would we be willing to bring our coach in so they could try to sell it before our new coach arrived. We agreed even though we had plans for some trips. We started unloading our coach (if you can imagine what that was like) and then about an hour before closing the sales manager called and said the owner said they had to back out on the deal.
I was flabbergasted that after all this time they had not mentioned anything about not going through with the deal and then all of a sudden it's sorry charlie.
I asked to speak to the owner who of course had already left. I called back the next day and said that we've ordered coaches like this before and never once had to sign on the dotted line until all the options and stuff was pinpointed and never once was there a question of having a signed contract until the coach was actually ordered. I told him we had our own business and my father had his own business for over 50 years and if a deal was made we stood by it even if we made a mistake and even without a signed contract. He agreed but said that they just couldn't afford to buy our coach the way the market was. I told him he had 3-4 days to have made that decision and why did he delegate authority to his financial manager to make deals and then he doesn't stand behind them.
All he could do was apologize. We've always had great things to say about this place in the past and they've done a lot of work for us but if this is the way they do business......
So, moral to the story is if you are shopping for a new or used RV...get it in writing IMMEDIATELY! Also, buyer beware if you are dealing with Rocky Mountain RV make sure you get it in writing from the owner, not his flunky.
Nedra
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Broomedagain
Clermont,FL
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Unfortunately, it sounds as if this dealer is in financial trouble, he couldn't cover the trade.......as many are right now........the stronge will survive
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imgoin4it
Alamogordo, NM USA
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Joined: 10/25/2004
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WOW. I have purchased two motor homes from Rocky Mountain RV, the last one in 2003 and always thought they were a great dealer to work with. This does not sound like the dealer, owner, business, I knew. Wonder what happened.
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avan
Sioux Falls, SD & Livingston,TX
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Whether in real estate or vehicles or any major purchase, I would never consider myself as having a deal until there was a binding contract. Tell me, Nedra, if something dire had happened to you in the past week, like announcement of layoffs that included you all, would you have just said, 'oh well, I told them I wanted to buy it so let me just get out my checkbook'? What if you were unable to get any financing at what you considered a decent rate, would you have just sucked it up and paid whatever exorbitant rate just so you could 'keep your word.? As you said, your "DEAL" was so up in the air that it hadn't even been completely priced yet.
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trnfla
Tampa
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2nd avan
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fla-gypsy
North Florida
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It is not a deal until you sign your name on the line. Trade value on used vehicles is falling.
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chiefcramer
USA Somewhere
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I can certainly understand your frustration but I have to agree that without a written contract plus still having pricing for a few items up in the air, it really wasn't a deal yet in my opinion. Maybe it happened for a reason and you'll be glad later.
Dave & Kathy
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pyrographer
New Mexico
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Sorry, it was not up in the air. We had the price on both the trade and the new one confirmed and agreed upong. We were just getting a price on some options after market that we were going to put on and not pay for not as part of the deal.
I agree that we did not have a signed contract but it's quite strange that they make a verbal agreement on price and the deal and the afternoon before we are to come in to give deposit and order they back out. That's not how we've seen RV dealers do business and even they admitted that they have never done it before. So, even according to them it's not the way they have done business in the past. Sign of changing times I guess but it sure soured me to doing business with them.
Nedra
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chiefcramer
USA Somewhere
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I just noticed your signature - you were trying to trade in a 2007?
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pyrographer
New Mexico
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That is correct. We were trading for a 2009 smaller gas coach.
Nedra
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