silversand wrote: .I'd just chill, and deal with whatever form of communication whatever particular supplier prefers to deal with.
If I were a business owner, trying to sell a product to a customer, I think I'd try and cater to what the customer wants, not the other way around. That is unless of course I have more business and money than I need so I can pick and choose how to communicate to my customers.
Kyle,
You have every right to your opinion and your expectations, and I certainly do not want to sound insulting, but you strike me as living in something of a time warp many years back.
I have been accused through the years of having very high expectations and very high quality standards. I also have an idealistic side a mile wide. And I absolutely agree with you that in a perfect world (or at least a world a lot more perfect than this one), businesses should cater to the paying customer, that they should be responsible, communicative, and deliver on everything they promise as part of their endeavor. And if I ran a business, I know that this is also the way in which I would ideally want to run it and stand behind it. But in the time I have been on this planet, I have watched this approach unfortunately go from the rule to the exception. It's truly a sad progression of events and I don't like it, but what are you going to do?
What I have found through countless interactions with businesses during this "de-evolutionary" period is that the ones who communicate the best don't necessary make or stand behind their product or service any better then some who don't communicate as well. Some businesses simply are not great or even good communicators. And yet, like people, some of my best friends are not good communicators, but they are nevertheless good people, especially after I got to know them better. On the surface of it, I realize it is easier to feel good about a company who gets right back to you, answers all of your questions, and in essence makes you feel that they value your potential business, but I'll just say that "looks can be deceiving" (and I am not pointing that comment at any specific business).
For me, when it comes to a big ticket item, I would want to make sure I got the best product for my money, that it was closer to what I personally desired, and as long as I felt the given company was reputable and would stand behind my purchase, I would put their communication preferences down the list of importance. However, since you have made it abundantly clear that having a company emulate and/or specifically respond to your preferred communication choice of email over all other forms of communication is critical to your ultimate purchasing decision, then it's quite simple. Whether it is Hallmark or some other TC manufacturer, just go with the one who responds the quickest and most comprehensively to your emails and go for it.
kylekai wrote: If I were a business owner, trying to sell a product to a customer, I think I'd try and cater to what the customer wants, not the other way around. That is unless of course I have more business and money than I need so I can pick and choose how to communicate to my customers.
Well not to belabor the point but Outfitter basically builds as many campers as they physically can and pretty much sells them all as they come of the line, with most being pre-ordered. VERY few end up on their lot waiting for a buyer to come along.
So are you more concerned with getting the camper you really want or about trying to force a successful business into your way of thinking?
2007 F350,SC,LB,4x4,6.0/Auto,35" tires,16.5 Warn,Buckstop bumpers
2007 Outfitter Apex9.5,270W solar,SolarBoost2000e,2 H2K's,2KW inverter,2 20lb LP on slide out tray,4 Lifeline AGM bats,Tundra fridge
95 Bounder 28' ClassA sold
91 Jamboree 21' ClassC sold
Steve_in_29 wrote: Bob is almost a Neanderthal when it comes to computers (as are many from his generation)...
His generation? What, is Bob over 60? 70? Or is he a youngster like me, in his mid-50s?
Truthfully I have no idea how old he is other then getting the impression he is older then me(48) and while you might have embraced the net, many of that generation are much more comfortable with face-to-face or at least voice-to-voice communications, as they feel it has a more personal touch. Their word is their bond type of thing.
If I were a business owner, trying to sell a product to a customer, I think I'd try and cater to what the customer wants, not the other way around. That is unless of course I have more business and money than I need so I can pick and choose how to communicate to my customers.
Kyle
Well stated
Best of luck with YOUR purchase and YOUR method of communication- if a company can not adapt- then you have every right to keep shopping and find a company that does respond-- even via smoke signals if that is how the customer choose's to communicate.
If I were a business owner, trying to sell a product to a customer, I think I'd try and cater to what the customer wants, not the other way around. That is unless of course I have more business and money than I need so I can pick and choose how to communicate to my customers.
Kyle
Well stated
Best of luck with YOUR purchase and YOUR method of communication- if a company can not adapt- then you have every right to keep shopping and find a company that does respond-- even via smoke signals if that is how the customer choose's to communicate.
Gee trails, please don't encourage Kyle to make his own independent TC purchasing decision. We were doing so well at trying to force him to buy what we wanted him to.
If I were a business owner, trying to sell a product to a customer, I think I'd try and cater to what the customer wants, not the other way around. That is unless of course I have more business and money than I need so I can pick and choose how to communicate to my customers.
Kyle
Well stated
Best of luck with YOUR purchase and YOUR method of communication- if a company can not adapt- then you have every right to keep shopping and find a company that does respond-- even via smoke signals if that is how the customer choose's to communicate.
Gee trails, please don't encourage Kyle to make his own independent TC purchasing decision. We were doing so well at trying to force him to buy what we wanted him to.
DonCurley wrote: Gee trails, please don't encourage Kyle to make his own independent TC purchasing decision. We were doing so well at trying to force him to buy what we wanted him to.
I noticed that
Actually, while people were trying to point out the realities of today's business world and the potential pitfalls of concentrating on a single (and by no means the most important) facet of a company over all others, I don't see where he was being steered towards one particular maker. In fact it was even mentioned several times that if type-of-communications was paramount to his decision that he should simply go with the company that responded to him the way he liked best.
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