Your choice. Still does not negate the fact that there are thousands of happy Keystone owners out there!
I have to say its quite a tale of woe, however when I read your posts I do not see where the dealer/Keystone has had a chance to make things right for you. Instead you "go straight for the jugular". I would love to hear the dealer/keystones side of the story. There are many avenues open to resolve your problem without bashing on the net.
sumguy wrote: I do want to make one final comment.
You use the lemon law in lieu of a court action, not in spite of it.
One final comment. You will not have a lemon law option as it only pertains to motorized vehicles. IIRC from our experience, you are also saddled with dealing with the laws of the state of manufacture.
As I said before. Threats out of the gate and not allowing a chance for a response as well as continuing to use a damaged camper do not work in your favor. Go ahead, continue to camp in it. You give the manufacturer a great deal of leverage in their liability. They can turn and say you did not allow for resonable resolution and aggravated the conditions by failing to take the unit out of service and contact them about a course of action. I am sure Keystone would be eager to learn one of their authorized dealerships wanted to put you on a 6 month waiting list. Gulfstream had a stipulation that you should not be without your camper for a certain time limit for warranty repairs. Call Keystone, allow them to set up service where conveneint for you and them to come to a reasonable conclusion. Trust me. A dealer has no authority to replace a unit. They buy it from the manufacturer and sell it to a consumer. They cannot take it back and give you another. It does not work that way. They can however work with the manufacturer and relay how severe the damage is. If it is to be replaced, plan on meeting at the unit with a Keystone Rep at some point. It is not a short process.
I can completely understand your dissatisfaction and anger. I'd be angry too, but this can happen with any make/model of RV, just as it can with any make and model of car. There are always the problem vehicles in the line, but that doesn't make the entire brand bad. You got a lemon! That's for sure....get on Keystone and get it taken care of.
I have a 2008 Keystone Passport 240QS and other than crappy tires which we replaced one week after our purchase of the RV, we've not had any issues. The camper is fabulous. We are completely satisfied and do not regret the purchase at all. We moved up from a Starcraft Antiqua 215SB which was also problem free and fabulous.
In every family, there is the bad boy....seems you got the bad boy in the Passport family! I'm sure you'll see similar posts about all other RV models.
You're best bet would have been to get the selling dealer to take care of the problems when you brought it back in a week after purchase. Whether you liked them or not, they were your best chance for getting it done right and under warranty. I was told by the service manager at our local dealer that they only do warranty work on units they sell because they are responsible for a portion of the repair bill. Take it back to that dealership and make them to what needs to be done. Screaming and hollering wont get your father faster. It will only make them less likely to bend and move for you. I know this because my husband is a service manager at an automotive dealership. Kill them with firm kindness and you'll get much farther. Document and nag, but do it without threats. Just my humble opinion.
* This post was
edited 07/01/08 11:20am by hugsfamily *
Hugsfamily
(DH-Phil, DW-Mindy, DD-Amanda, DS-Spencer and our Shelties-Polly and Spirit)
2008 Keystone Passport 240QS
2002 Chevy Tahoe 1500 LT, 5.3 V8
Equalizer Sway Control Mindy's blog Our Pictures!
hugsfamily wrote: I can completely understand your dissatisfaction and anger. I'd be angry too, but this can happen with any make/model of RV, just as it can with any make and model of car. There are always the problem vehicles in the line, but that doesn't make the entire brand bad. You got a lemon! That's for sure....get on Keystone and get it taken care of.
I have a 2008 Keystone Passport 240QS and other than crappy tires which we replaced one week after our purchase of the RV, we've not had any issues. The camper is fabulous. We are completely satisfied and do not regret the purchase at all. We moved up from a Starcraft Antiqua 215SB which was also problem free and fabulous.
In every family, there is the bad boy....seems you got the bad boy in the Passport family!
The OP's Passport isn't the only "bad boy". There have been several problems posted concerning Passports on here, including mine. We're not bashing the entire Keystone line. We're unhappy with the Passport line, specifically.
Me ('57)
DH ('55)
3 kids (18, 20, 23)
Chipper (lab, 11) and Duke (boxer, 6)
2007 Dodge 1500 V-8/HEMI; 3.92 axle; WDH with Dual Cam
2007 Keystone Passport Ultralite 285RL
The OP's Passport isn't the only "bad boy". There have been several problems posted concerning Passports on here, including mine. We're not bashing the entire Keystone line. We're unhappy with the Passport line, specifically.
I understand this and I've read through most of the posts on this forum regarding Passports before we made our purchase. But I'm a happy Passport owner and I know of several other happy Passport owners.
If I'm not mistaken, wasn't the Passport line new to Keystone in 2007? It takes time for them to find the bugs and fix them, but from what I've read (and there are exceptions of course) Keystone has stood behind their product. Our choice came down to the Outback or the Passport..both of the same floor plan. We choose Passport because of it's weight and a price point. We know it's the middle of the lower priced brand for Keystone, but that doesn't mean it has to be of lower quality and it certainly shouldn't have the kind of issues you and the OP have experienced.
I just wanted to give my opinion of my Passport, I didn't intend to state that you and the OP didn't have a right to your opinion.
I own a Keystone Sprinter, I had many problems with it the first year. Keystones quality is not very good in my opinion. I am a Quality Assurance Tech. so I do notice quality issues. I must say though, Keystone worked with me through all of them. At times it was trying but it was usually because of my dealer, in the end I ended up switching dealer's to get the warranty work done correctly which was Keystones recommendation. I would give Keystone a chance before using legal action.
I have a Keystone Cougar XLITE 29BHS and the roof had to be entirely tore off and replaced as well and the fore and aft planks replaced as the dimwit that installed them cut them too sort. The Slide had a leak that had to be fixed. The Tires were all replaced(RECALL), The furnace wasn't pushing any heat to the vents in the bunk area or the queen bedroom. They "Fixed" it be replacing the output hoses from the furnace to a smaller diameter, but it made little if any difference.
The dealer and manufacturer have been responsive and helpful but I am not impressed with the quality of a 30Kish trailer, and from everything I have read.. it is a common problem plaguing the industry.
Chris,
I know a lot of what you are going through is venting because its frustrating to attach yourself to these TT's only to find a sub-standard day at work for one has caused a financial and personal burden for someone else. Ask Keith99RS, we both had the same TT unit that had a major slide issue, mine was fixed, his was replaced. We both sounded a lot like you, but we worked through them by doing the right things, partnering with the manufacturers and dealers to get them onboard to a common cause, getting our TT's fixed. Your getting some push back here because a lot of people own and like these units and are also personally attached, and may never have to go through what you are experiencing. If they are like me, they really want to know how the manufactuer and the dealer are handling this so they will have constructive info should the need arise. I also bought mine through Mcgeorge, so I really have a dog in the hunt. Good luck and keep us up on the details.
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