I'll say it again slowly. The dealer bought the camper from Keystone. When you buy it, they have the title in their name and have it transferred to you or the lien holder. They cannot simply take back the trailer and give you another off the lot. They will lose the sale of a new trailer which will cancel out any profit they made on the sale to you. Then get stuck trying to sell your old TT after they make the fixes at a reduced price because it is no longer a new unit. Only the manufacturer can justify and approve exchanging trailers in this instance. It is the same thing with items from washing machines (had this issue come up personally too, manutacturer has to justify replacement after their authorized service company tries to fix it and makes a determination) to cars. When there is a buy back or lemon law claim, the manufacturer handles it. Not the dealer. The dealer is the go between and is responsible for maming sure all the information is accurate for both parties. Been there, done that. Not sure why you keep tossing aside advice from someone who went through this and had their trailer replaced by the manufacturer. The dealer is a selling and servicing a product made by a manufacturer. They may be bad at service but they have no obligation to offer you a replacement on their dime.
We had a friends Passport BH leaking inside the slide last week when we both were camping. They told me about it and I checked it and it was leaking bad. We couldn't tell why it would be leaking, looking around inside and outside. The slide trim configurations are different from mine so I couldn't advise them.
They just bought it a couple of months ago too.
2005 Keystone Springdale
1 Hubby
2 boys 20 & 19
2 sweet dogs, spoiled rotten
Isabella we had to let go due to old age, just prior to her 17th BD.
Sara who we lost from a sudden illness. She was the best camping dog.
A new grandbaby puppy GS, she is a sweety
We too have the Keystone passport and did have a few problems which our dealer fixed for us and as of today our TT is working up to par....I love our unit and would buy another Passport. I truly hope you get everything worked out it isn't much fun having a TT that dosen't do everything is is supposed to do....LIKE WORK....Good luck.
Grandpa Jim
Grandma Carol
One Little Papillon Dog,"Sweet Pickles"
Tag along grandkido's?!
'08 Dodge Mega Cab 5.7 Hemi
'08 Keystone Passport 245RB
TT
*When leaving a campsite only leave footprints behind!
I feel bad for all your problems, but I wouldn't bash the whole Keystone company. We have a 3 year old Keystone Sprinter and have not had any problems with it. I know alot of other people with Keystone products also and love them. We have a friend that has a $280,000 Alegro Bus that has been a lemon and are finally getting restitution from the company. You can have problems no matter how much you pay for it. Hopefully they will replace yours or refund your money.
RandACampin wrote: I disagree. I dont think its fair to get on here and bash things, when there are thousands of keystone products out there performing well.
-rog
I think it is totally fair to report honest problems and the dealer's and/or manufacturer's response to the legitimate problems.
havedreamwilltravel wrote: It does sound like the repairs are getting done. MANY, MANY people have worse issues, do eventually get them solved and go on to enjoy camping in their trailers. LAdams is one of them, IIRC. had quite a few issues with his trailer.
Yup, that was me... Had TONS of build issues from the get go... My only saving grace is that I have a fantastic dealer who has been working with me all along and is still working with me even after the warranty is expired...
I have one outstanding issue with my front slide motor actuator - hopefully this will be resolved soon - it's been 2 years in the process...
Still - having been an active RV'er since the early 80's I have come to expect this... Every time you buy one of these things it's a roll of the dice... You know the real funny thing - well, maybe not so funny - the complaints that I hear today are the EXACT same complaints I heard back in the 80's - nothing has changed except RV's have gotten more expensive...
Another saving grace - I do 95% of my own work and during the warranty period my dealer would get me the parts and I would install them... Gave me more peace of mind that way as I know what quality the repair was ... Did you see my post in TT;s entitled "Inside the Black Tank - YUK"... That was another dealer screwup with the vent tube too low - fixed that one about a month ago...
Hope you get your issues resolved Chris - it's no fun but hang in there - perseverance will win out in the long run...
2000 Ford F-250SD, XLT, 4X4 Off Road, SuperCab
w/ 6.8L (415 C.I.) V-10/3:73LS/4R100
Banks Power Pack w/Trans Command & OttoMind
2006 Nomad 3150 Double Slide (Bunkhouse)
Hensley Arrow
Jordan Ultima 2020
LAdams wrote: Still - having been an active RV'er since the early 80's I have come to expect this...
That's just plain sad.
TV: Mint 1972 Ford F-250 XLT
TT: 1969 19' Excel; entertains 6, feeds 4, sleeps 2 You don't shoot to kill, you shoot to stay alive.
I don't carry because I have to, I carry because I get to. I like new things-
- when they're 40 years old! My pictures
You can say it as fast or as slow as you want. I was born and raised just across the sound and understand CT speak very well.
This is my final comment on this subject.
Frankly, I could care less about McGeorges profits. Im worried about my pocket. As long as consumers put up with this type of nonsense, we will continually get screwed over for products and services we buy.
You want examples ?
Why when I try to cash in warranties on vehicles sold or traded in do I have to go to the dealer to get my prorated refund back ? If we use Dodge for this example, my warranty payment went directly to Chrysler service contracts ... They didnt wait 60 or 90 days for the money.
Why when an incompetent workman drills multiple holes in my roof to install a satty dish, do I have to first pay for the fix out of my pocket, then fight with the satty company for months to get a refund ? .... no my house insurance shouldnt be liable.
Why when that same satty companies help desk, proves to be also incompetent ... do I have to continue to pay the monthly bill for service NOT rendered for MONTHS without a refund .. how do I know they are incompetent ... they were providing internet access ... I have been in the data communications field for 27 years. The first question they asked when I reported connectivity issues was "can you browse ?" any tier 1 op in the field would understand that if I couldnt ping their gateway router, I surely couldnt browse.
If I want something not stocked, doesnt matter what Im in the market for, why do I have to pay for it and shipping first; hope that its delivered in reasonable amount of time. I pay, for arguments sake, for a 3-5 day delivery time, but it arrives at my door after 7 days expire. .... or some company or warehouse realizes somewhere along the path that "oh, its on back order!" often charging service fees for cancelling the order.
A credit card is mandatory for "holding a reservation for a hotel room", why then is my credit card charged and billed as non refundable inside the cancellation grace period ?
These are things that have happened to me in the recent past and there will be more. Hats off to you for being a advocate for the retailer. I, however, am not that graceful and spot smoke and mirrors a mile away.
That slide was leaking bad. They told me that the replaced the entire wall. That happens to be the biggest bunch of bull going. You want to know why I say this ? I have pictures. All they did was cover up the the joint where the wall meets the floor so that you cant see the wall covering delaminating.
Come on man, we arent talking about a pair of Levi jeans that split a seam prematurely here, we talking about close to 20k man !!
No matter how you slice it up, the dealer is just as responsible as the manufacturer and now, so is the repairing service center.
You want to know what good customer service is ?
You want to know what standing behind you product is ?
This is an exchange with a MANUFACTURER just days ago ....
I ride a motorcycle. I bought heated gear. I left the lead from the battery on through the year. Through my fault it was destroyed / corroded by the elements ... I couldnt find on in stock at the large bike suppliers ..... I prompted the manufacturer asking if I could purchase directly from them .... the exchange ...
From: Service
Subject: Tour Master Inquiry
To: sumncguy@yahoo.com
Date: Monday, September 8, 2008, 5:14 PM
Dear Christopher,
From: sumncguy@yahoo.com>
Subject: Re: TOUR MASTER INQUIRY
To: "Service"
Date: Thursday, September 4, 2008, 11:06 PM
Well thanks alot Melissa !
Customer service like that is why I keep coming back to
Tour Master. You can be sure that Ill pass the word about
what youve done for me.
Most manufacturers would have charged me for it ...
Thanks again. You policies are refreshing.
Christopher
From: Service
Subject: TOUR MASTER INQUIRY
To: sumncguy@YAHOO.COM
Date: Thursday, September 4, 2008, 3:37 PM
Dear Christopher,
I have sent you a replacement power lead. I hope it
better assists you in your needs, you should expect to receive it within
about a week. Thank you!
I know its only $6.99 the simple act of being truly concerned with my happiness is what matters. ... and what else does this small act of kindness do ? It creates a happy customer boasting about a manufacture and their customer service .... and THAT generates returning clients and revenue !!!!
Regards
Chris
08 Keystone Passport 280BH
06 Dodge Ram Mega Cab 1500 SLT 4X4 5.7L/3.73:1
K+N Air Cleaner
Gibson Swept Side Exhaust
Hayden 24klb Tranny Cooler
Redone Seats Final Touch Danville VA
E&G Chrome Grille
You just don't get it do you. What part of my having been through the process fails to sink in. I'm not making this stuff up. You will never get a replacement from the dealer. Is not going to happen. The way you are proceeding you will never get a replacement from the manufacturer either. Your letter to Tourmaster is the type of thing you should have sent to Keystone. You didn't go back to the store you bought it at and ask for a replacement of the whole thing because of a bad lead did you?
Who do you think the dealer goes after if they get a defective RV on their PDI? The manufacturer. Same way with cars. Dodge would be replacing your Megacab, not the dealer. The dealer may suck, but they have no reason or authority to give you a $20,000 TT.
That is all I have to say on the subject. Hope your camper is fixed and you enjoy it. With you attitude that is the best you can hope for.
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