trailmeisterjoe
bothell, wa
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Joined: 12/12/2004
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Jerry B wrote:Dick A wrote:Last week while driving home on the freeway in Western Montana at about 60 mph I had the tread on my right inner dual tire separate but the tire not blow out. The tires on the coach are Toyo 235/75 – R16 M54’s and are four years old with just over thirty-five thousand miles on them. I have rotated the tire every year, had the front end aligned, and always keep the tire inflated at 80 PSI. The coach has also been weighed and is close to GVWR but not overweight.
Has anyone else had this problem with a Toyo tire? The tread loss did take out my extra sewer hose carrier tube but caused no other damage.
Hi Dick. Hummmm, the right inner dual? I have a theory why this tire position seems to have more failures. I figure a lot of folks drive down the highway with the right side dual "hanging" over the lane onto the shoulder. This shoulder usually is tapered away from the driving lane. The inside dual therefore carries an excessive load. This is my theory and I'm sticking to it. Cheers, Jerry
i would disagree with your theory. if the road tapers away from the road ( toward the rt), then the inner dual would in fact not get a heavier load, the outside one would. try it yourself with your foot...stand on a slope that runs down to your rt. the outermost part of your shoe definitely gets more pressure/weight than the inner, uphill part. and by the way, the only blowout i have had was in fact the rt rear inner too.
Joe
'99 rexhall rexair with 2 slides 32 ft
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Dick A
Spokane Valley
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Joined: 12/15/2002
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Les Schwab stepped up to the plate and took good care of me - as usual. 
Yesterday I took the motorhome to the Les Schwab store where I had originally purchased the tires. I visited with Ryan - one of the managers, and showed him the tire and all my original paperwork including subsequent tire rotations, CAT weight slip, etc.
We also looked at all the original "born on" dated of all six tires. I was not as informed back in 2003 as I am now and we discovered a couple of the tires were actually a couple years old when I purchased them. Ryan also noticed some major cracking in the tread of a couple other tires but no weather checking on the outside tire sidewalls.
Ryan next called the Prineville management and asked about adjusting the cracked tires at that age. The tires still have about 40% tread. There was no question about adjusting the tire that had lost it's tread.
In short, Schwab is adjusting all the tires and I will get (6) new tires for just under $1000.00 which is about a $500.00 savings consider the current price of the tires and taxes. Also, Ryan ordered new 2008 dated tires from the warehouse in Oregon so all will have current "born-on" code dates. The tires should be in this Friday but I will be home for a few weeks so there is no hurry.
I am very pleased with the outcome of this problem and the way I have been treated at Les Schwab by Ryan. They have always treated me well with good service in the past and I really appreciated their current actions.
Those who have read my previous posts about Schwab and Toyo recall I have always given them good reports and I will continue to do so.
Oh, I also purchased the Les Schwab book "LES SCHWAB - Pride In Performance - Keep It Going". Les Schwab was a "self-made-man" starting with nothing in a old broken down store and built a tire empire through hard work and good customer service. Nothing seems to have changed after his recent passing.
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Gale Hawkins
Murray, KY
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Joined: 07/22/2007
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Dick clearly Les Schwab laid down a pattern that is still being followed. That was a good outcome to a less than ideal situation.
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driveby
Vancouver BC Canada
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Joined: 01/07/2005
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Dick - glad to see they did the right thing and then some. Btw Les had a buddy (literally) in the owner of Kal Tire up here. HQ is central BC (Vernon) but they are national now. Same deal. Do right by the customer and sell good stuff at a reasonable price. So if you're ever up our way and have an issue find a Kal Tire and you should expect the same. I have no affiliation with them other than I used to have them as a customer and respect their attitude. In fact, I believe this is still true, every (and I mean every new) employee spends the first 30 days in the shop on the floor doing the "real" work. I dealt with IT guys who learned how to swap and balance a tire. Believe me when even years later when working in the HQ they still recognize that the real biz is under a car somewhere, not some isolated office.
I'm happy to give those guys my money.
2008 Itasca Sunova 35J Class A
1997 TJ Sahara, hard and soft tops and AC
Held together via Roadmaster Falcon 2 tow bar and stopped by US Gear Unified Brake system.
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Dick A
Spokane Valley
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Well... I guess one of the best part of this situation is knowing that things have not changed since Les passed on and also that there are still a few large companies that care about their customers and take care of them.
I will feel much safer running on new tires as we still have another long trip scheduled this year. In another month we will be heading toward CA for our moderators rally and then to points in the S.E.
I am really hoping to see our good forum friend Jerry B and his lovely wife again and maybe see some fall Branson shows.
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Deen
Vancouver, WA
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Joined: 12/07/2000
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Gale Hawkins wrote:Dick clearly Les Schwab laid down a pattern that is still being followed. That was a good outcome to a less than ideal situation. Well, I have my reservations about them now! Took our Ody in with a flat tire. I knew the tires were getting worn and would need replacing shortly (53,000 on them). They tried to tell me the tires were blistered and unsafe to drive on and needed to be replaced immediately. Before they got done I ran my hands over the inside and outside of the tires to find any blistering. I didn't find any. The tech saw me doing it and told me "You can't feel the blisters but we can see them"! It's much easier to feel blisterd tires than see them. They also couldn't or wouldn't match Costco's price on new Michelins either.
Deen - Vancouver, WA
'02 Dutch Star 4090 (41+', triple slide)
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'08 Honda Civic/dolly
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BWhite
Metrowest,Ma
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Joined: 06/30/2004
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Deen wrote:Gale Hawkins wrote:Dick clearly Les Schwab laid down a pattern that is still being followed. That was a good outcome to a less than ideal situation. Well, I have my reservations about them now! Took our Ody in with a flat tire. I knew the tires were getting worn and would need replacing shortly (53,000 on them). They tried to tell me the tires were blistered and unsafe to drive on and needed to be replaced immediately. Before they got done I ran my hands over the inside and outside of the tires to find any blistering. I didn't find any. The tech saw me doing it and told me "You can't feel the blisters but we can see them"! It's much easier to feel blisterd tires than see them. They also couldn't or wouldn't match Costco's price on new Michelins either.
Costco and BJs Wholesale have the best tire prices in MA, BUT the installers tend to be total imbeciles !
Bill and Patti
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topflite51
In The Desert of Nevada
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Joined: 05/13/2004
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Deen, Schwab's may not be able to match Costco's price on Michelin's, but then Costco can't match Schwab's availability and service. Personally, I will take Schwab's service and Toyo tires any day of the week, over Costco and Michelin's.
 David
Just rolling along enjoying life
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RayChez
Barstow, Ca. USA
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Joined: 09/13/2003
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I agree with topflite completely! I will take Schwab's Toyo tires over Costco's any day. Toyo tire's are superior over Michelins anyway.
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Dick A
Spokane Valley
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Late Friday afternoon Ryan called me to let me know the new tires were in. He personally checked the code dates and marked the tires for me.
Saturday mid morning I arrived at the store and Ryan arranged for the next available service technician to start on the job. Just a few minutes later a very friendly young man appeared and started the job; soon to be joined by a second ambitious young man.
About an hour or so later all six tires had been changed, new metal valve stem gaskets installed, tires balanced, and installed on the coach. They also washed, dried and put the spare tire back in the storage area on the coach.
Again, I can only say I am extremely pleased with the consideration and service I received in this matter. I have traded at Les Schwab for the past twenty-five years and always had good service but I had never had any problem arise before. I feel I was treated very fairly in this situation.
When shopping, I have never asked for their "cheapest" product but rather their "best" product.
Obviously, in the long run, it's not the price that is important but rather the service after the sale.
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