Just got off the phone with Steve Hicks with Cedar Creek Warranty and I must say that it has been a long time since I have received customer service as good as that in a loooonnnng time. He informed me that this occurance is pretty common as it is attributed to when service techs have to get under the belly to work on something, they replace/reinstall the enclosure backwards allowing wind to get in between the enclosure and the belly. Indeed when I had originally purchased the 5er I had some warranty work done, particuarlly the knife valves for the holding tanks and I am assuming the service tech had reinstalled the enclosure backwards. So technically, the dealer should be responsible but that fact that I have since moved out of state, having them take care of the problem is out of the question. Anyways, Steve referred me to an authorized service center and offered to send me the replacement parts free of charge. He is also included an 8' sheet of interior wall board that I needed to cover where the old entertainment cabinet was that I took out free of charge. DONHOV, thanks again for the information! I only wish that other companies cared about their customers as much as I feel Forest River/Cedar Creek does. The world would be a much happier place. They definitely earned clients for life!
2007 GMC 3500HD 4x4/Crew Cab/Long Box
2007 Cedar Creek Silverback 35L4QB
This brings up an interesting question. Just how long after a warranty expires do you feel the manufacturer is responsible?
Many, such as the manufacturer mentioned here will go over and above, and we will remember that when we buy again. But for how long should we expect that?
We know what the warranty period is when we purchase the RV, so at what point do we assume responsibility to not become a victim?
dryfly wrote: This brings up an interesting question. Just how long after a warranty expires do you feel the manufacturer is responsible?
Many, such as the manufacturer mentioned here will go over and above, and we will remember that when we buy again. But for how long should we expect that?
We know what the warranty period is when we purchase the RV, so at what point do we assume responsibility to not become a victim?
I had an incident with a trailer years ago, and it was out of warranty by about a year. I was at the dealership and was totally prepared to pay for the repair when the dealer offered to contact Fleetwood and see if they would help. I was totally surprised when Fleetwood took care of the problem.
I don't expect a manufacturer to really go beyond the expiration date, but it sure is nice when they do.
Rich,and Tobi (the rescued dog)
Prowler 5ver, 84 Ford F250 KCOCOLOR78 Weather
Colo. Spgs. CO
I think that most of us expect a reasonable service life out of a product that costs upwards of $30 grand. The fact that Cedar Creek usually goes well beyone is a testament to their striving for customer satisfaction and a re-buying customer base. Have they had problems, I'm sure they have but I have heard of very few if anyone nopt having their issues taken care of in a reasonable manner. My 03 usit, bought used, Steve still sent me the replacement Lippert axles no charge last year even though I had to install them. He knew there was a documented issue with them and he took care of it. Did he back charge them to Lippert, I'm sure he did, but I was out of the equasion and it made me a return customer as long as they are in business when we decide to get a new coach. I would think in most normal issues 2 years is reasonable, but i the case of 12 year roofs, the manufacturer may ahve to get involved, in the case of axles/frames/slides as they are major components, if you have a failure or major problem they should be covered 5 or so years.
Just my own opinions....
Don
2003 Cedar Creek 30RLBS
2007 Dodge 5.9 Cummins Turbo Diesel 325hp/610Tq
4x4 3.73 axles short bed
Inferno Red W/Gold pinstripping
Family 1st wrote: Just got off the phone with Steve Hicks with Cedar Creek Warranty and I must say that it has been a long time since I have received customer service as good as that in a loooonnnng time. He informed me that this occurance is pretty common as it is attributed to when service techs have to get under the belly to work on something, they replace/reinstall the enclosure backwards allowing wind to get in between the enclosure and the belly. Indeed when I had originally purchased the 5er I had some warranty work done, particuarlly the knife valves for the holding tanks and I am assuming the service tech had reinstalled the enclosure backwards. So technically, the dealer should be responsible but that fact that I have since moved out of state, having them take care of the problem is out of the question. Anyways, Steve referred me to an authorized service center and offered to send me the replacement parts free of charge. He is also included an 8' sheet of interior wall board that I needed to cover where the old entertainment cabinet was that I took out free of charge. DONHOV, thanks again for the information! I only wish that other companies cared about their customers as much as I feel Forest River/Cedar Creek does. The world would be a much happier place. They definitely earned clients for life!
Steve Hicks and Cedar Creek is the sole reason that my next fiver will be another Cedar Creek.
Jason and family
2004 Cedar Creek 31LBHBS
2004 2500HD Silverado CC LT LLY Duramax/Allison 4x4
48 Gal Aux Fuel Tank - 74 total gal cap.
Husky 16K, Kipor 3500ti Generator
Prodigy, Timbrens, 285 Goodyears, Rhino Lined,
Cobra 75WXST with Firestik
F/R makes several brands. I consider Cedar Creek to be the top of their line (Excluding Day Dreamer). And their service is TOP NOTCH. 2 trips thru the factory in 4 years affirms that. Customer service is Number 1, no questions ask.
Lee
2004.5 Dodge 3500 DRW QC, 4x4 LB, CTD 600 ,auto,4.10 , Prodigy, 05 Cedar Creek 36 RLTS w/ lots of bells & whistles .Honda 3000 genset. Mrs Greentow & Missy, Shih Tzu with an attitude. USA(R). 30+ years in the Fire/EMS service. CCRVC #29, GS Life member
dryfly wrote: This brings up an interesting question. Just how long after a warranty expires do you feel the manufacturer is responsible?
Many, such as the manufacturer mentioned here will go over and above, and we will remember that when we buy again. But for how long should we expect that?
We know what the warranty period is when we purchase the RV, so at what point do we assume responsibility to not become a victim?
I had an incident with a trailer years ago, and it was out of warranty by about a year. I was at the dealership and was totally prepared to pay for the repair when the dealer offered to contact Fleetwood and see if they would help. I was totally surprised when Fleetwood took care of the problem.
I don't expect a manufacturer to really go beyond the expiration date, but it sure is nice when they do.
It's not about responsibility, it's about taking care of your customer, a practice that has been lost over the years. As a business owner myself, I run my business with 2 simple rules, "make clients for life" and "underpromise/overdeliver". Do I feel that Cedar Creek is responsible? At the beginning, yes because although I was about 8 months out of the warranty period, there is no reason why the undercarriage should have come apart like that. 5ers are built for travel and use. I could see if the unit was 7-10 years old or it had been abused/neglected but that was not the case with my unit. Now after some investigation, it turns out that the dealer which did some warranty work on the unit installed/replaced the undercarriage backwards which is more than likely the reason I am where I am today. At this point, if Cedar Creek would have told me that it was not their responsibility, I would have turned it over to my insurance seeing that I no longer live in the state where I originally purcahsed the unit and have no plans in the forseeable future to take a trip there and ask them to fix it. Would I have been disappointed if Cedar Creek refused to fix the work under warranty? To be honest, a little since the original service was due to warranty work to fix a malfunctioning knife valve to my holding tank and if the valve was working the way it was supposed to this may have never happend. I feel that Steve and Cedar Creek did not have to cover this under warranty but they did the right thing and truly care about the well being of their clients. I have had very few problems with my 5er since I purchased it. It is a quality built unit by a company who wants to keep their clients for life and that is what they have done with me...
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