RV.Net Open Roads Forum: Class A Motorhomes: More Kudos for Fantastic Vent


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ChaosAgent

Wherever we are right now!

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Joined: 08/31/2006

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Posted: 08/12/08 02:22pm

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I just got off the phone with Fantastic Vent/Fan about a problem with one of their fan units in our '99 American Eagle.

After I described the problem to Rodney in Technical Support (the cover motor turned, but would not open the cover) he got my address and said he would send the repair parts out today for BOTH units...no charge!

And the coach is 9 years old and we're the 3rd owner!

This type of service just backs up what I had read earlier on this forum about them.

Their level of support sure matches their name.

'99 American Eagle 40NS
'04 Dodge Dakota 4x4 Crew Cab Toad
DH
DW
Mister & Emma - Designated Coach Cats

Bearnkat

Fort Worth, Texas

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Joined: 07/30/2004

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Posted: 08/12/08 03:27pm

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Yep, that's pretty much normal for the folks at Fantastic Fan, they do indeed stand behind their products for life. They're a pleasure to deal with.

Chuck & Terry
2005 Pilgrim 281RB-S
2006 Ford F250 Lariat CC 4x2 PSD
My Lap-Band Journey!
Chuck and Terry's Pilgrim Adventures
C & T's Photos
North Texas Camping Association
Lone Star Dutch Oven Society

Lug_Nut

Newmarket , Ontario, Canada

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Joined: 06/13/2002

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Posted: 08/12/08 04:22pm

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That's great to hear good reports on manufacturers of such accessories, as most RV's come with them.

'07 Newmar Essex 45' ISM 500 4 slides

LVJ58

Las Vegas, Nevada

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Joined: 02/26/2001

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Posted: 08/12/08 04:59pm

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Ditto on Fantastic Vents systems Fantastic Customer support. The lift arm on our galley vent got twisted when it was open and hit by a strong wind gust. Our rig is 8 years old, I called and talked to a wonderful lady named Shelly and she sent us not just a new lift arm but the smoked cover as well at no charge. I even offered to pay the shipping cost but they wouldn't hear of it. They really take great care of their customers.

Jim & Sherry Seward, FMCA #F342207
2000 Residency 3790 V-10 w/tags
2003 Suzuki XL/7 Towd