Quote: Better customer service and quality control should be in line as well. Can't get worse, can it ?????
Customer Service: Yes, I think Mark is making the effort, but he is not the guy running the company or making the repairs.
Quality Control: Nope, during the RVIA PR Event, he took the group inside the trailer to show the television mounted on the cabinet door. When Mark pulled the television up to reveal the storage space, the door hinge broke. Talk about bad timing.
Are you kidding me!?!?!?! Guess I expect to much !
We can always start a bill to the states to have regs in place and monitoring on all RV's, you know similar to the auto industry ????????
I am not looking to bash Mark; there were many RV manufactures that have done the same thing. However, if you carefully inspected Mark's units on display at the RV show in Pomona, you would have found the same piece-mill, poor quailty, little attention to detail, bam and slam production practices as used by WW. In fact, some techniques are inferior, since the are not using fiberglass end caps. There is nothing "new", special or cutting edge in their product line. And I doubt it very seriously if Mark built the trailer himself, "screw by screw". If I was Mark or the new owners, I would have made damn sure those units on display were 100%.
At the end of day, what you have is a no name company trying to enter the Toyhauler Market and using Mark's name. And the RVIA was falling all over Mark, as if he was the second coming of Jesus.
Unfortunately nothing will never change until the customer is educated, demands change and stop purchasing junk.
* This post was
edited 12/30/11 10:37pm by Bakersfield *
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