RV Wholesalers is one of the 'discount' dealers in the US, based out of Ohio.
I found them to be the cheapest and purchased my 2012 Sabre 32QBDS from them, saving nearly $11,000 over my local Calgary, AB dealer. I spent a little over $2,000 to have my unit driven from Ohio to the SweetGrass, MT border.
The sales staff, Kyle Davis, was knowledgeable and helpful. I had a deal on the table through somewhere else with a unit on site, but Kyle talked me out of that deal (saving me an additional $900 over another discount dealer)and promised a quick delivery. It turns out the promise was made in order to get the sale I feel. As we approached the delivery time, no communication was made until finally I was notified that my unit would be ready nearly a month after what was promised. A few conversations with the VP at RVW had that remedied quickly and I got my unit on time.
Warranty issues are likely your bigger concern when dealing with some place over the internet. RV Wholesalers is good in that they will allow you to use any service centre with an estimate first. Keep in mind, RV Wholesaler's represents you and is NOT the RV manufacturer. I see a lot of posts from upset people because their trailer is falling apart on them... not RVW's fault... they should be taking this frustration out on the manufacturer. My unit, a 35ft Sabre 5th wheel arrived without working brakes and to make a long story short, the manufacturer of the axles stated that because an estimate was not submitted for repair work, that the warranty would not be honored. The warranty manager at RV Wholesaler's response was "Looks like they aren't going to cover it, sorry about that... have a nice day". I was shocked that this was the response concerning a $1,700 repair bill. All it took was one email from me threatening legal action with everyone cc'd: Forest River, Lippert (axles), and RV Wholesalers... the warranty issue was addressed immediately and I was granted an apology.
Keep in mind RV Wholesalers has ONE warranty guy covering all of North America, albeit his response to me was pretty lousy.
If you are prepared to stand your ground on what is right with respect to warranty work, it shouldn't be an issue.
All in all, I'm happy with the service RV Wholesalers has provided and I'll use them again... definately worth it! Just be careful if you have a tight deadline on getting your unit and hang tough when it comes to your warranty work... for me, saving nearly $9,000 after delivery was worth it!!!
We also bought our RV from RV Wholesalers. It saved us $4000 even after driving there and bringing the trailer back but I would advise anyone thinking about it to only buy from them if they don't need any support from RVW at all after the sale. We contacted our manufacturer after RVW told us they no longer handle any warranty claims for Heartland and were reassured that we can work directly with them. RVW saves money by being understaffed so getting any kind of follow up from them is a challenge.
Agreed, a challenge for sure as they are short staffed. I was prepared to fight and argue for my warranty and it was still worth saving as much as I did. Ultimately, I think they mean well as that is the impression I get from David Durnell at RVW... but the warranty guy is surely short staffed and testy. There are plenty of independent service companies in Calgary, AB that will take on the work. I remember even buying from a dealership 5yrs ago... I had to wait months for my own dealer to work on the trailer they sold me. No matter who the dealer or how you buy your RV... warranty is likely going to be a pain in the butt! I'm just happy that RVW allows me to use anyone I want with an estimate first... makes life pretty good. There's even a company "Little D's RV Service" (Calgary) that will come to your house or storage facility to do work. Would be stuck taking a local dealer bought unit back to the local dealer and waiting for their schedule to open up if in fact it was local dealer bought.
The OP obviously doesn't understand how his warranty works. The warranty is from the manufacturer, not the dealer who in this case is RVW. Problem is that often the local dealer doesn't want to help you when they find out where you bought the RV.
I don't blame the local dealers, they are usually willing to stand behind their customers. Dealers like RVW and others that advertise phony "wholesale" prices get your money for the purchase and then it's SEE YA!
BTW, the only person that can buy wholesale is the one that has a dealer license. If you are not a dealer, you are buying retail, not wholesale.
Even if you are on the right track, you'll get run over if you just sit there.
- Will Rogers, American actor