The Good Sam Extended Service Plan has two different types of policies- we have an "inclusionary" policy (our Silver plan) which covers only the components that are listed in the Terms and Condisions, and we have an "exclusionary" plan (our Gold plan) which covers everything that is not specifically listed as an exclusion.
The Gold plan is more comprehensive, and a lot of RVer like seeing exactly what is NOT covered rather than a big list of what is covered. You can see a sample of the Terms and Conditions to see exactly what is included and what is excluded on our website at Goodsamesp.com. Go to the "Coverage" tab and look for the link titled "Sample Contract".
The Silver plan is more affordable and works better for some of the older rigs or for people who do some work themselves and don't need every little component covered, but want protection against the really big repair bills like transmission and engine problems, AC, generators and appliances.
Scott Blanc
Vice President and General Manager
Good Sam Extended Service Plan
Scott Blanc
Vice President and General Manager
Good Sam Continued Service Plan
sblanc@goodsamfamily.com
I'm taking delivery of a new Class C RV at the beginning of May. I've been shopping around and reading up on Extended Service Plans. I'm purchasing direct from the Manufacturer and they do offer an ESP. It is a pretty typical ESP by a well-known company. I've researched every company that I can find that offers ESPs. Without exception, when GS/ESP is mentioned, they tell lies about GS/ESP about what it covers, etc. The most prevalent lie is that GS/ESP is only a year by year plan. That may be true after your initial contract, but my initial quote was for 4 years and it was 1/3 to 1/4 as expensive as almost every other plan out there.
So while it may be wise to "self-insure" I'm going with GS/ESP for my peace of mind, and at the same time, not breaking the bank to do so. I've read the Gold Policy and I'm happy with the coverage.
One more lie that I was told was that Service Centers hate dealing with GS/ESP because they pay slow.
So I called one of the service centers in my Manufacturer's network and they said they prefer to take GS/ESP over other plans because GS/ESP pays quickly
By now I'm sure most of you will assume I work for GS, but I'm just an old guy trying to make sense of all this, 'cause it's new to me.
I was told by 3 service centers that GS is easy to work with if the repairs are under $500. Where I had difficulties was when the repairs were over $3500 and they tried every way including calling back the next day to change what they approved the day before and add a deductible. When I refer to "they" I mean the company GS has hired to handle claims. Not customer friendly at all and when I brought this to GS attention their response was simply a stock answer that "since your claim was paid we see no need to consider additional payment". My letter to them didn't ask for more money it simply asked for their thoughts on the handling and treatment of their customers and did they have any assurance that this could be corrected in the future before I consider renewing my Policy that I had for 7 years.
Therefor or no more GS for me unless someone can convince me that they have corrected this issue.
Tallyo
2012 Phaeton 40 QBH
Freightliner, 6 spd Allison
2010 Chevy Equinox 2LT w/ Brake Buddy Vantage
Drinks-6, Eats-4, Sleeps-2
Semper Fi
At Good Sam Extended Service Plan, we work hard to balance great service with a fair cost. We do ask repair facilities to provide the information we need to be sure that you are getting the right repair work done and at the right price. Sometimes we will send out an inspector to be sure that what the repair facility is telling us is accurate. When we spend money to take care of a claim, we are spending our Good Sam member's money, so we want to be sure that the money is well spent. While that may result in a few "hoops" for the repair facility to jump through, it should not be done with a bad attitude. If you felt that your claim was handled poorly, I would be happy to investigate and take corrective action if needed.
One new benefit that we have just launched to make the claims process go smoother is called our "Preferred Provider Network". We have built a database of over 10,000 repair facilities all over the US and Canada, and we have done the research to record the capabilities, specialties and type of RV that each facility can work on. We also flag those facilities that are willing to work with us, accept payment directly from us, treat our customers fairly and stand behind their work. We also flag those that have not provided good service in the past. With that information, when you have a mechanical problem, we can direct you to the closest qualified repair facility that has committed to us to provide superior service.
So if you will call us before to take your rig in for repairs, we can insure that you will be directed to one of our Preferred Providers, helping to make the claims experience better for everyone.
Scott Blanc
Vice President and General Manager
Good Sam Extended Service Plan
Scott Blanc wrote: At Good Sam Extended Service Plan, we work hard to balance great service with a fair cost. We do ask repair facilities to provide the information we need to be sure that you are getting the right repair work done and at the right price. Sometimes we will send out an inspector to be sure that what the repair facility is telling us is accurate. When we spend money to take care of a claim, we are spending our Good Sam member's money, so we want to be sure that the money is well spent. While that may result in a few "hoops" for the repair facility to jump through, it should not be done with a bad attitude. If you felt that your claim was handled poorly, I would be happy to investigate and take corrective action if needed.
One new benefit that we have just launched to make the claims process go smoother is called our "Preferred Provider Network". We have built a database of over 10,000 repair facilities all over the US and Canada, and we have done the research to record the capabilities, specialties and type of RV that each facility can work on. We also flag those facilities that are willing to work with us, accept payment directly from us, treat our customers fairly and stand behind their work. We also flag those that have not provided good service in the past. With that information, when you have a mechanical problem, we can direct you to the closest qualified repair facility that has committed to us to provide superior service.
So if you will call us before to take your rig in for repairs, we can insure that you will be directed to one of our Preferred Providers, helping to make the claims experience better for everyone.
Scott Blanc
Vice President and General Manager
Good Sam Extended Service Plan
Mr Blanc,
' The whole episode started with my calling 10 days in advance to ensure I was doing the right things. The main reason I was calling 10 days in advance was it was going to take us that long to get to the Winnebago Factory and I had 3 items for consideration. I figured GS would have a multitude of good experiences with the Winnebago Factory service center,( IE no fraudulent claims). When we arrived at the factory a 4th item was discovered,prior to calling in for any approvals. Your claims folks said I would have to pay a 2nd deductible... He finally stated as a "special one time accommodation they would only charge one". and from there it went down hill along way. If you wish to email me your telephone number I will gladly discuss the rest of the story.
Mr Blanc called me yesterday to listen to my story. I was not and am not looking for any monetary reimbursement but rather some assurance that their claims folks would be more customer friendly by looking help a customer rather than give the impressions that they were trying to deny a claim.. He listened as I spoke and the end result was his apology on Good Sams' behalf and he would address the issues in his next meeting. Do I feel all better that if there is a next time for me will history not repeat itself?...no. But at least he listened. Thank you Mr Blanc.
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