In my "Never again Camping World", I explained the problems we had after picking up our Beaver from the Camping World service center in Indianapolis. I want everyone to know that my DH, without my knowledge, used All-Purpose Windex on the greasy fingerprints on the cream colored leather driver's seat and they came off without leaving any indication that they'd ever been there. Keep that in mind if you ever have the same problem, but I'd test it on an area that's not seen first.
Also, I did send an email to Mr. Melonis about the problems we had there and never received a response.
We took the Beaver to an authorized AquaHot (I misspelled it before) service center shortly afer that. They found the casing had not been put back together by the service dept. at Camping World and part of the system had been twisted. If we had not taken it there and tried to use it, the entire system would have been destroyed leaving us with a huge bill to replace it and more down time where we couldn't enjoy our unit. So far, we missed out on our winter escape to a warmer climate because of Camping World.
Well, Mr. Melonis, do I need to email you again? Do I need to send you a bill from the place that repaired the mess your serviceman in Indianapolis left our AquaHot unit in? I think we deserve a refund of what we paid the Indianapolis service center since they sabotaged the system instead of doing a routine annual servicing.
Darrell & Madonna
Furkid, GSD Sigfried
2001 Patriot Thunder by Beaver
Jeep Grand Cherokee
I seriously doubt he could care less. He's got your money, if you didn't like the service, oh well, go some place else. There will be another sucker in the door with cash in his pocket.
lryrob9301 wrote: I seriously doubt he could care less. He's got your money, if you didn't like the service, oh well, go some place else. There will be another sucker in the door with cash in his pocket.
9031 I really do beleive you outta do some research and see all the
goofy posts this person has posted about CW and lots of other repair centres they have delt with and then you may see why CW president never replied.I have always found if you want a reasonable response to a resonable request u will receive one
Gee, such a critique on the situation, Sydney, I didn't spell his name right and no comments on the subject of the post. Sorry, I did have his name spelled right on my original post and my email to him. Just didn't check again when writing this post. I am corrected. Sorry Mr. Lemonis.
PGR_Skye wrote: Gee, such a critique on the situation, Sydney, I didn't spell his name right and no comments on the subject of the post. Sorry, I did have his name spelled right on my original post and my email to him. Just didn't check again when writing this post. I am corrected. Sorry Mr. Lemonis.
Not exactly a critique.
The link posted was to a successful resolution by another CW customer. I thought perhaps you could do the same and have a better experience.
PGR_Skye wrote: Gee, such a critique on the situation, Sydney, I didn't spell his name right and no comments on the subject of the post. Sorry, I did have his name spelled right on my original post and my email to him. Just didn't check again when writing this post. I am corrected. Sorry Mr. Lemonis.
Not exactly a critique.
The link posted was to a successful resolution by another CW customer. I thought perhaps you could do the same and have a better experience.
Sidney
I think that one should not have to contact Mr. Lemonis to resolve these matters. Customer Service should begin right in the shop or store with the clerk or tech. Should not have to go to the CEO to get these matters resolved. The worse part of this is that it goes on all the time. Should not have to wait 10 minutes at a cash register for a clerk (and there were lots of them around, but none watching the register). And a store manager should never allow this to happen - a customer leaving his items at the register and walking out!!!! The worse part of this is that it has been going on for a very long time. It is nothing new around here. Just a critique of how I view the problem.
You should get a refund of what you paid CW as well. Your fuel, and your time. I've said this before, CW has serious management problems that start at the top. Last I checked, water flows down hill. This stuff simply should not happen. I would fix CW in very short order.
Sounds to me that Mr Lemonis needs to hire some good corporate management people and stop trying to do everything himself. The CEO of a company as large as CW should not be involved in every customer's complaint; there should be one person dedicated to oversee a separate department to handle all complaints. Every legitimate complaint should be handle as if they were your only and maybe your last customer. It has been said that it is easier to get a new customer than it is to get back an former dissatisfied customer. I happen to believe this is true. Because of personal issues with CW several years ago, I have not been a customer for a long time and I don't plan to ever be a customer again.
I patronize businesses that provide good value (not always the cheapest), excellent service and appreciates my business. CW, in my opinion, has a long way to go to becoming this type of company.
I'm not quite sure what is happening in this discussion.
I've had good and bad service at CW. I deal mainly with the one in San Martin, Ca and it seems to me that installing stuff that is simple (your definition of what simple is applies here) they do a decent job. I had a backup camera installed and it was find.
Years ago I had them install a complete Banks system and it didn't go well. Finally took it somewhere else and got it fixed. This was on basic simple 1998 class C, Ford E350.
So, now I divide the repairs into simple (CW gets the work) and not so simple(Cummins, Allison, electrical) goes elsewhere. Hopes this adds to the conversation. Dean
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