Pass42
Rotterdam, NY
Full Member
Joined: 10/15/2008
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I have nothing but praise for the courtesy & helpfulness of your operators....and your service providers. The only issue I have occurred when we needed help. Our alternator failed, leaving us stranded on the side of the road...The Good Sam road service operators insisted on having us towed to an RV repair shop which was 8 miles closer than the Cummins repair shop we wanted to go to.....the result was 3 1/2 days to get a simple alternator replacement, with (it turned out) no adequate diagnostics, resulting in a second failure...... the Cummins shop would have been adequately equipped to diagnose & repair, probably in 1 day... Without us losing vacation time, incurring hotel & food expenses and tremenduous aggravation...
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skipnchar
Topeka or somewhere else
Senior Member
Joined: 12/17/2003
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Didn't they offer to let you pay for the extra eight miles?
2011 F-150 HD Ecoboost 3.5 V6. 2550 payload, 17,100 GCVWR -
2004 F-150 HD (Traded after 80,000 towing miles)
2007 Rockwood 8314SS 34' travel trailer
US Govt survey shows three out of four people make up 75% of the total population
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RvingMike
Fond du Lac, Wi. USA
Senior Member
Joined: 03/01/2004
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I just received a renewal notice for my Good Sam roadside assistance membership, however, never again. I have had the service for 17 years and NEVER had to use it until this past March. I needed a tire changed on I-75 near Gainsville, Fl. and they sent the most incompetent service you can imagine. I could (and finally did)have changed the tire myself, but because of my location and hazardous conditions, I choose to use the service. What a joke. I have already spoken to a Good Sam manager about my experience and don't know what they will do about my situation, but this one "BAD" experience has been enough for me.
Mike
2004 GMC 8100/Allison 3500 Dually
2004 36' Mobile Suite
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Catrider1
Arizona
Full Member
Joined: 05/01/2005
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Sorry, but that email address doesn't work. I sent an email to that address earlier this morning and it came back.
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adoyle
Kentucky
New Member
Joined: 10/10/2011
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We were experiencing email technical difficulties but it has been resolved, please email the details to MKroadside@goodsamfamily.com and we will handle ASAP.
Thank you!
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adoyle
Kentucky
New Member
Joined: 10/10/2011
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We are very sorry to hear that the service you received did not meet your expectations. We would like to discuss the specifics of your situation in more detail at your convenience. Please email us your member # to mkroadsideassistance@goodsamfamily.com.
Thank you!
Good Sam Roadside Assistance
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GSRoadsideAssistance
Everywhere
Administrator
Joined: 03/20/2012
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Thank you for your post RvingMike. We apologize that we were unable to meet your expectations during your disablement. Please send me a private message and we will contact you to get this handled. Thank you, Zach
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lathe11
saugerties, new york
Full Member
Joined: 01/02/2010
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I had to call on the roadside assistance twice in the last two yrs. both times the towing was covered in full and the tech service call was paid for.I feel this service is invaluable to any rv travelling away from there home base. I would have to give GS a two thumbs up !!!!
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Billy BMW
SoCal
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Joined: 08/09/2009
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The month of March has proven to be a challenging month for my vehicles.
In a short period of time, my two vehicles and a motorcycle have have broken down in the Southern California area. One vehicle caught fire, one vehicle had a fuel pump fail and the alternator belt on my BMW motorcycle snapped.
Good Sam Roadside Assistance exceeded all my expectations. Local service providers were on their game. When my BMW motorcycle needed to be hauled to the local stealership for repair, the driver allowed me to coach him on the correct technique for securing the bike eliminating the possibility of damage in transit.
I am a very happy customer, provided this feedback in the recent survey and will continue to subscribe to this service!
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jetboater454
Camping or home
Senior Member
Joined: 07/21/2009
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RvingMike wrote:I just received a renewal notice for my Good Sam roadside assistance membership, however, never again. I have had the service for 17 years and NEVER had to use it until this past March. I needed a tire changed on I-75 near Gainsville, Fl. and they sent the most incompetent service you can imagine. I could (and finally did)have changed the tire myself, but because of my location and hazardous conditions, I choose to use the service. What a joke. I have already spoken to a Good Sam manager about my experience and don't know what they will do about my situation, but this one "BAD" experience has been enough for me.
No matter who you go with,GS,AAA,Coachnet or any others,they would probably use the same service company. Not all employees are smart.
"If momma not happy  ....Who cares.I have my TH AND my toys  .
2008 3500 Dodge Ram CTD dually 4X4
2007 Gulfstream Endura Max 40
2001 Polaris Ranger 4X4
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