Horses Ghost wrote: I took my new 2012 Ram in to the shop today to get a new B&W gooseneck and companion hitch installed. When they did it they drilled the hole to far forward and had to cut another hold and weld in a filler piece in the box. Also to make it a little worse, I have had linex sprayed in the box, and now have a big chunk out where the mistake was made. They did say that I could take it to the Linex place and they would pay for the area to be resprayed. I told them I would have to think about this and get back to them tomorrow. I am kinda mad that they expect me to do this on my own time and with the loss of my truck for some day down the road. Do you think that it would be fair to ask for a discount because the reason I had them do it is because THEY are the professionals and I didn't want to make the mistake myself. Sorry about the rant, but am wondering what you would do?
Sounds like the boneheads didn't read the instructions first to determine the correct measurement. Boneheads are everywhere; that's why I prefer to do my own work. Sorry for your misfortune.
SoCalDesertRider wrote: I find that $1200 figure for a brand new bed for a 2012 model year truck to be quite unrealistically low. I bet it's much closer to $5000. Heck, just a brand new tailgate by itself for that truck is probably close to $1000.
Tailgates are readily available as repair parts -- and also because they are often stolen.
But are whole cargo boxes? At least not for a time from the model being launched. And not painted to any color (primer).
Anyhow, a new bed would not be needed. Just a new corrugated floor panel for the bed would suffice to make the truck completely back to as-new condition. Incidentally, this new floor panel would need to be welded in and re-sprayed with the Line-X.
If welding on a patch is bad, think how awful it is to remove the corrugated panel from the sides and weld in a new one!!!!
Even worse hatchet job.
Ironically, that is the same fixing procedure as, you guessed it, welding in the 3" hole patch and re-spraying it with Line-X! LOL
IMHO, removing the existing welded corrugated panel and installing a replacement will permanently damage the parts (sides etc.) because it is impossible to do so once it leave the factory and get it right --- jigs not available, metal no longer fits as original, welds bent metal etc from removal job.
It is at best, a hatchet job.
Life goes much easier when one is tolerant of errors by others.
All of this talk about replacing either the entire box or the box floor is just simply silly. In any court, and I have been in many of them, the standard of the dealer's guarantee on workmanship is held to be no more than the same as the manufacturers original warranty. The original warranty is repair or replace in every manufacturers written warranty.
We have a needed repair of a major component. The standard is to make a commercially acceptable repair, not to replace. It is no different than making a repair to a transmission or engine rather than a complete replacement. It would be no different than making body repairs in the case of damage where the insurance company is responsible to pay. They have the right to repair or replace.
The OP's option would be to file a claim with his insurance company who would subrogate against the dealer's insurance. At the end of the day, they would repair in this case, not replace.
JALLEN4 wrote: All of this talk about replacing either the entire box or the box floor is just simply silly. In any court, and I have been in many of them, the standard of the dealer's guarantee on workmanship is held to be no more than the same as the manufacturers original warranty. The original warranty is repair or replace in every manufacturers written warranty.
We have a needed repair of a major component. The standard is to make a commercially acceptable repair, not to replace. It is no different than making a repair to a transmission or engine rather than a complete replacement. It would be no different than making body repairs in the case of damage where the insurance company is responsible to pay. They have the right to repair or replace.
The OP's option would be to file a claim with his insurance company who would subrogate against the dealer's insurance. At the end of the day, they would repair in this case, not replace.
Agreed.
I was humoring the 'lawyer' who was posting about demanding a brand new pickup box.
Also, I read another post here yesterday where a guy had his tailgate fall off a 2008 F350 on the road. The tailgate could be repaired or replaced. The Ford dealer's quote for the cost of a replacement tailgate was $1100. That leads me to believe a whole new pickup box from Ford would be well north of $5000, especially for a 2012 model year, especially a long bed dually model.
No judge is going to award a $5000+ judgement, for a $200 repair.
First of all it was a guess as to how much and seems I was off but remember that the dealership has in some cases 100% markup and in many cases more % markup so what costs you or I $5000 would cost them $2500 or less.
The case here would be that he brought this NEW truck to a DEALERSHIP and he can expect EXPERT attention to detail. He did not get what he contracted for, and therefore has a right to be made whole. I would fight that pulling the bed apart to replace the floor would cause more damage etc. than what should be. I would suggest that the hole made by mistake could end up rusting out even if welded but in with the piece that came out.
You guys seem to allow mistakes and figure OH WELL but I would not, not my truck and not yours. I have fought dealerships to make something right that they caused as a problem and I have prevailed. I am AGAINST the harmed person given $$$$ since that money does not make the problem right unless there is no way of making it right then money helps keep it from rusting or needing new fuel injectors when the "mechanic" messed up the job and the customer did not want that dealership to do it again and manufacturer would not pay for the second job since it was already done. The client was told to have the job done, and the dealership paid as long as it was done by another dealership and that the dealership could NOT be within 50 miles of this dealership. Weird huh? Guess they did not want their reputation ruined. Turns out they only had one Diesel Mechanic and he was just not very good at fuel injector changeouts and never tested the timing of them so they were not working correctly etc. Mistakes are made, YES, but then Mistakes have to be remedied. If the dentist pulled the wrong tooth would you just say, oh gee, mistakes are made and he will give me a discount on a false tooth?? That is what you are saying, the dealer is going to plug the hole and it should be good enough.
Chevy Silverado 2500HD with Duramax engine and Allison transmission
2002 Sunnybrook 34BWTS with lots of goodies
Pullrite Superglide Hitch, Prodigy brake controller
S and S Co-Travelers and along for the ride is Ketzel the wonder cat.
Some here are assuming that the original poster had the work done at a Ford dealer. However, he never specified that. He never used the word 'dealer' in his post.
He said he 'took it into the shop'. That could very likely mean the shop that sold him the hitch, or an RV dealer, or an independent RV repair facility, or a local private auto mechanic, or a truck/4x4 accessories type of shop that does installs. No one really knows at this point what shop it was he took the truck to for the hitch install.
In re-reading his original post, the patch repair has already been made and he didn't express any dissatisfaction with the patch repair. He didn't express any desire to take the hitch installer to court. He also didn't express any desire to have a new entire pickup box put on his truck.
The only thing left on the table was the act of taking the truck to the Line-X shop to have the bedliner sprayed over the patched area. The issue was he didn't want to spend the time to drive it over there to drop it off and pick it up.
Most likely, someone will take the truck over there, the Line-X will be sprayed, and the problem will be solved.
In any case, the original poster made just the one original post, which was 4 days ago, and has not since replied back to the discussion, which has gone on for 6 pages now. At this point, it is no longer worth debating, to me anyways.
* This post was
edited 04/09/12 09:48am by SoCalDesertRider *
SoCalDesertRider wrote: Some here are assuming that the original poster had the work done at a Ford dealer. However, he never specified that. He never used the word 'dealer' in his post.
He said he 'took it into the shop'. That could very likely mean the shop that sold him the hitch, or an RV dealer, or an independent RV repair facility, or a local private auto mechanic, or a truck/4x4 accessories type of shop that does installs. No one really knows at this point what shop it was he took the truck to for the hitch install.
In re-reading his original post, the patch repair has already been made and he didn't express any dissatisfaction with the patch repair. He didn't express any desire to take the hitch installer to court. He also didn't express any desire to have a new entire pickup box put on his truck.
The only thing left on the table was the act of taking the truck to the Line-X shop to have the bedliner sprayed over the patched area. The issue was he didn't want to spend the time to drive it over there to drop it off and pick it up.
Most likely, someone will take the truck over there, the Line-X will be sprayed, and the problem will be solved.
In any case, the original poster made just the one original post, which was 4 days ago, and has not since replied back to the discussion, which has gone on for 6 pages now. At this point, it is no longer worth debating, to me anyways.
Agree again - and in fact I rather enjoy debates such as this even though it flew a bit over the original poster's question.
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