jetenbu
Southeast Texas
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mlemonis wrote:I would like more details on this before I comment
This sounds very strange
I hope the OP will see your comment and provide you the information you need to prevent this from happening to other people. Good to see you are still monitoring. It shows you are truely concerned.
Jim
RV: 2012 Montana 3625RE Quad Slide SKP#108921
TV: 2004.5 Dodge Dually 3500 HD
Favorite Quote: ''Life's tough, pilgrim, and it's even tougher if you're stupid.''-- John Wayne
Warning: THIS RIG PROTECTED BY SMITH AND WESSON!
U.S. Navy Vietnam Vet 1967-1968
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knuts1
Mound mn
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mlemonis wrote:I would like more details on this before I comment
This sounds very strange
I would think a PM would be in order for this to be sure you get the whole story and their dirty laundry not displayed any more here.. Just a thought.
someone said getting there at lunch time is no excuse and if that is what excuse they use they should close the lot during their lunch. They said they were there for more than an hour and so the lunch excuse is not acceptable! I personally would never go back!
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bigdogger
Texas
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Somehow, I doubt the saleslady exactly said "I am to busy to wait on you." Perhaps her call was with another customer and if she just brushed it off we would be hearing about how the Saleslady at Draper CW was rude to me on the phone when I was trying to finalize a deal." I have been to many dealerships over the years and if you are out on the lot, going in and out of rigs, it is very likely you were just not seen. The dealership personnel do not have x-ray vision and cannot see through rows and inside rigs. Don't know where the lunch comments came into this story, but even salespeople do have the right to eat an uninterrupted meal. Also, many times the knee jerk reaction to a salesman is "I'm just looking." They can do two things, ignore your request and keep talking and pestering you, or they can give you space and let you look. Either action will bring bad feeling from about 50% of the people. They will either feel bothered or ignored, but the salesman has no idea, so they take their best guess. In my opinion, if you want more information, want help or want to buy something, ask. If that doesn't work, ask again. If I want something I am not going to let precieved poor customer service stand in my way.
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Ozlander
Rose Hill, Kansas
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Me thinks that if the OP really wanted to buy a unit, he would have found somebody to sell it to him.
Ozlander
06 Yukon XL
2001 Trail-Lite 7253
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johntichy
Florida
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Regardless. The sales person should have requested the customers contact information, (a simple form on hand) and then followed through. If CW sets manditory standard in all stores and had someone to oversee operations at corporate level, (daily) the RV's would be flying off the shelves. People would be coming back as well.
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mlemonis
lincolnshire, IL
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Johntichy
Your statements are really not accurate
Do you really think we don't have supervision
Do you really think your comment makes sense
Really??
Marcus Lemonis
Chairman and CEO FreedomRoads, Camping World and RVs.com
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rockhillmanor
On the Road
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mlemonis wrote:I would like more details on this before I comment
This sounds very strange
I see you are from Illinois. Take a ride and go over to the Racine, WI store and try to buy a MH and see how much help you get there...none, zilch! And I even went back a second time to try and buy a new Class A and got the same cold shoulder. I bought my new coach elsewhere.
"We must be willing to get rid of the life we've planned,
so as to have the life that is waiting for us".
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RL Rahe
Illinois
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Rockhillmanor,
Thank you for your comment. We do not have a store in Racine, WI. Did you go to our dealership in Madison? If so, PM me and I will follow up. If you went to our dealership, I am sorry for your experience. If not and you are still in the market, we sure would like to earn your business.
Thanks.
Randall L. Rahe
SVP Camping World Retail Group
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JALLEN4
Florida
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I spent more than four decades as "the guy in charge" seeing to it that people were waited on in an orderly manner. Not to brag, but I was actually very good at it.
I did though receive semi-regular phone calls from people complaining. They were generally split 50/50 between those complaining they could not get waited on and those who complained they were harassed and followed around. I took a general pride in those who thought they were "over served" as it made me confident both I and my people were doing their jobs. I was usually very skeptical of those who stated they could not find a salesperson, especially those who said they spent an hour wandering around.
How would you know what the Lady on the phone was doing? Perhaps she was busy with any one of a dozen different scenarios. Because she was on a cell phone, in today's world, certainly does not mean it was not business related. All of my calls were transferred from the switchboard to my cell because you never knew where in the dealership I might be.
If you were truly interested in talking to a salesperson, during this hour around the inventory, did you not see another one? Since there was a receptionist, did you ask to speak to a salesperson or at least a manager to lodge a complaint? Dealerships can be very busy places. At times you can't have enough personnel and at other times one person is too many.
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wbwood
Mooresville/Troutman, NC area
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I have to agree with Marcus. This sounds strange. Every time I set foot near the campers at any CW store we get swarmed with sales people.
Johnitchy... I never had an rv dealership (CW or other) try to get my contact info. I've had a car dealership try it and I refused to. They don't need any contact info until I'm ready to purchase.
To the OP... You mentioned the receptionist. Did you as Khmer to page a sales person for you?
Brian
RVing Illustrated
2013 Thor Chateau 31L
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