garysol
Avon Ohio
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Joined: 08/07/2010
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Yesterday I made a bonehead move and did not securely lock my outdoor kitchen door on our 2012 Komfort 3530. While passing through a toll booth it decided to open up and remove itself from my trailer destroying itself in the process. Luckily it did no real damage to the trailer itself. I sent an email to Komfort (Thor, Dutchmen) and explained what I had done and that I took responsibility for it. They responded today that they would send me out a complete door assembly at no cost and thanked me for my business. I wanted to let you guys know just how much over and above Komfort went for me and I wanted to publicly thank them here for helping me out like they did. Thanks guys!
2008 Dodge Ram 3500 6.7 CTD SRW, Pullrite Superglide 18k.
2012 Komfort 3530fbh 5th wheel with Ground Control
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longrider1100
OH-IO
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Glad it worked out for you the way it did. That speaks volumes for the manufacturer.
Time to camp.
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ArcticDodge
Sammamish, WA
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Joined: 05/02/2005
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That is good news to hear when a company goes above and beyond for it's customers.
I'm still dissapointed with all the poor craftmanship problems I've had. I'll admit that Komfort did everything they could to make the situation at hand right. They clearly took care of the battery shorting electrical disaster that occured while driving along with all the many - many poor workmanship issues. They paid for our meals and hotel for two days while the rig was in the factory getting the extensive and many repairs. They were lucky I was covered with AAA plus RV for the TT towing to the factory or that would have cost them $400 +.
2009 Komfort 256TS
2001 Dodge Ram 3500 QC 4x4 Cummins DRW
2005 Dodge Durango Limited AWD HEMI
2001 Sebring Convertible
1995 Miata M-Edition
2005 DRZ400
1 Wife  2 Boys UW & Bellevue College
1 Trixie (Bichon Frise)
Only 23 years to retirement!!!!
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LakeN
North Carolina
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That is awesome!
'08 Toyota Tundra 5.7L with tow package/Prodigy
'12 Evergreen EverLite 31 RLS Compositek construction
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MTPockets1
Florida
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That is a good serice story. Glad for you. We wanted to buy a Komfort and when I called to arrange a factory tour in Portland, OR, they said no... I bought a Bog Horn after touring their plant in Indiana. Four other manufacturers gladly arranged tours as well... What is it Komfort did not want me to see?
2012 3055RL Big Horn - Dexter 7000 lb axles - G rated LT Tires
MorRyde, Genset, Dual Panes, 2 A/C, Yeti Package
2013 F350 DRW 4x4 Crew King Ranch
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Jonny B
Sacramento
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I am glad it worked out for you. sounds like they needed some good PR by these other comments.
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garysol
Avon Ohio
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We have 9 nights and about 2000 miles towed so far on our new Komfort. While it has not been perfect the issues have been minor and easily fixed. The biggest issue so far has had nothing to do with Komfort but was a Lippert bike rack issue. The Komfort related issues have been a squeak in a floor and mislabeled dump valves. So ill keep my fingers crossed and hope that there are no bigger issues but at this point I feel confident that Komfort is there with support if we do.
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Mile High
Denver, CO
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Joined: 02/05/2008
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I think you will find that your approach is what worked the best. Positive results usually start with a positive approach.
2006 Ford F350 4X4 SB CC SRW Powerstroke 6.0
2013 Redwood 36RL - full paint - disk brakes
"Comparison is the thief of joy! - Theodore Roosevelt"
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Dandy Dan
Findlay, Ohio
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garysol wrote:Yesterday I made a bonehead move and did not securely lock my outdoor kitchen door on our 2012 Komfort 3530. While passing through a toll booth it decided to open up and remove itself from my trailer destroying itself in the process. Luckily it did no real damage to the trailer itself. I sent an email to Komfort (Thor, Dutchmen) and explained what I had done and that I took responsibility for it. They responded today that they would send me out a complete door assembly at no cost and thanked me for my business. I wanted to let you guys know just how much over and above Komfort went for me and I wanted to publicly thank them here for helping me out like they did. Thanks guys!
Gary, Did you say "My that was discouraging" Glad they tood care of you. Sounds like really above and beyond. See you somewhere with the Ohio Rally Group.
dan218b@tds.net
Dan and Lori Branson
Anna 1 (the rescue) Sarah (the rescue)
and Beau (waiting at the Rainbow Bridge)
2005 Dodge QuadCab 2500 4x4 Hemi
2009 Open Range 337RLS
RV.Net Ohio Rally Member
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garysol
Avon Ohio
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Hi Dan.... I said many many.... many words that can't be repeated in public 
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