The following is a better explanation of the "unlimited mileage"
http://www.goodsamers.com/benefits/standard.cfm wrote: Unlimited Distance Towing to the Nearest Network Service Facility
Good Sam Roadside Assistance will pay 100% of your towing fees to the nearest network service facility, even for specialized RV towing, and even if the distance is HUNDREDS of miles!
So, as I understand it - they pay to the nearest shop in their network, not one of your choice. But there is no limit on the distance to that shop.
Hello CNY_AF32D - I apologize for the confusion surrounding your towing benefits with Good Sam Roadside Assistance. GSRA pays "100% of the towing fees for the delivery of your vehicle to the nearest independent service center capable and willing to repair your vehicle." We will gladly take your vehicle to another location. If the distance to your choice of location is further than the facility we have verified, the cost of the difference would be your responsibility.
While we always try to take care of our members, we have to set a limit for coverage that allows us to keep our pricing competitive and in line with other RV roadside programs. RV towing costs are expensive, with costs in excess of $4 - $8 per loaded mile. It doesn't take long for these costs to add up!
We are currently developing a product that would allow you to go "anywhere you want" within a certain amount of miles (TBD). This program will be priced higher to account for the additional expense of this benefit.
I'd like to discuss with you further - if you'll send me a PM with your contact information I'd appreciate it.
Thank you.
Darren White
Sr Director of Operations
Good Sam Roadside Assistance
One of our vehicles died on the road. Instead of calling GS ERS, I called a towing service to tow it home. I wanted to have a shot at fixing it myself, which I did. My car insurance reimbursed the tow.
I didnt even call and ask. I assumed they would have had to tow it to a shop on thier list.
Jack_Diane_Freedom wrote: The contract is the contract and you want something more that you have not paid for. At what distance should they cut off 'was only x miles away'. First it was 2 miles, this time 4 miles, will it be 10 miles next time. I think you should thank Good Sam not discontinue. They are keeping their side of the contract and you are not.
HEAR, HEAR!!!!!!!!!!!!!!!!!!!!!!!!!!!
Lack of common sense is the greatest mental illness known to mankind.
Burp wrote: The following is a better explanation of the "unlimited mileage"
http://www.goodsamers.com/benefits/standard.cfm wrote: Unlimited Distance Towing to the Nearest Network Service Facility
Good Sam Roadside Assistance will pay 100% of your towing fees to the nearest network service facility, even for specialized RV towing, and even if the distance is HUNDREDS of miles!
So, as I understand it - they pay to the nearest shop in their network, not one of your choice. But there is no limit on the distance to that shop.
X2
That said,
....we would elect to get to a GM dealer's repair shop.
....we would probably try a combo' of,
being towed past the "network shop" and pay for the onward mileage to our choice of "repair shop."
Of course that is in a 'perfect world scenario' LOL.
Chevrolet Silverado 1500 LTZ 2007 (new shape)
4x4 Crew Cab VORTEC MAX (L76) 6.0L V8 4L70E 4.10 axle
factory NHT Max Trailering Package.
2010 Coachmen Freedom Express 280 RLS
"...a Waldorf Salad?, sorry we are fresh out of Waldorfs!".......BASIL FAWLTY.
The reason there are limitations and exclusions is because ALL road service plans of any type are there to make money by profiting from the difference it costs them to provide the service and what they generate from fees. And Good Sam shops around just like all motor clubs do. It isn't even technically Good Sam who is providing the service right now- it's GE. GE is a third party who agreed to provide Good sam members with road assistance for a certain time period, however long their contract is. Contracts are competitively bid every few years- and whoever is cheapest gets the contact. It used to be Road America, and prior to that was Cross Country. And then the third party roadside provider (currently GE) makes their money by using the cheapest lowballer tower they can find to do the job, paying him peanuts to run his 1976 sling lift tow truck for 30 bucks hookup fee and a buck a mile. Then when he gets covered up in calls he thinks he's making money. Ever wonder why you're waiting so long, especially in rural areas? Because no self respecting businessman who knows what it truly costs to run a nice towing rig will work for motor club rates. So then the dispatcher has to scramble to find a sucker dumb enough to take a PO instead of credit card payment from a non-contracted provider who isn't locked into 1970s rates to run the call, you sit on the side of the road. That's how it works folks. If you're still young enough to do your own road service- do it. Carry your own extra fuel, a spare tire and good jack, and some emergency tools. Save yourself the aggravation, or use a local reasonably priced company to help on your own. I left motor clubs a long time ago and never looked back.
Hello mobilefleet - I must, respectfully, disagree with your take on our program, and the motor club industry as a whole. We take great pride in the fact that we partner with Allstate Roadside Services, who provides us and our customers with the best networks, dispatchers, service and dispatch systems in the industry. Our dispatch center sets the industry standard, and our member locator service, mobile dispatch app, certification programs, and every other aspect of what we do to service the RV industry is best in class. Our Service Providers include some of the largest and smallest companies in the business. What do they have in common? They help us maintain satisfaction ratings in the high 90% range for all aspects of service, surveying our members. We have almost 2 million successful roadside rescues to our credit.
Based on your username, it seems as though you may have some mobile fleet, or mobile mechanic experience. I would welcome a PM from you if you'd like to discuss further. Thanks for listening
Darren White
Sr Director of Operations
Good Sam Roadside Assistance
Until I read this post I was considering switching my roadside assistance to Good Sam. I have just thrown out the paperwork from Good Sam.
I would NEVER NEVER allow a non-dealer to work on my tow vehicle especially considering that it's still under warranty.
Speaking of Firestone's capabilities, I ordered some tires for my wife's trike. They're automobile tires and Firestone knew they were for a trike wehn I ordered them. When I showed up for the installation appointment, they told me that they couldn't install the tires because "We're not trained to work on a trike". I said "Give me a floor jack and a tire iron and I will remove the wheels and roll them into the shop". They said "We don't lend tools".
DWRoadsideAssistance wrote: Hello CNY_AF32D - I apologize for the confusion surrounding your towing benefits with Good Sam Roadside Assistance. GSRA pays "100% of the towing fees for the delivery of your vehicle to the nearest independent service center capable and willing to repair your vehicle."
Thank you.
Darren White
Sr Director of Operations
Good Sam Roadside Assistance
I have a question:
Who determines the capabilities of the repair center?
I understand about towing to nearest repair facility but I can see a problem if the nearest facility cannot do the repair or they are not a warranty repair facility for the problem.
i.e. an Allison transmission problem when there are three levels of repair facilities for that transmission or a Chevy towed to Ford.
Using the above scenario that the nearest repair shop cannot do the repair an assumption could be made that if the RV operator had the platinum ERS with trip interruption then Good Sam would pay out more money for extra days.
It would seem that some way of determining where to go even if the shop was a little further may save costs and time of both Good Sam and the RVer.
I am not trying to stir the pot but the issue of going to a shop that cannot do the repair and then having a second tow to another shop is not new and has been posted I believe here and on another forum.
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, Edgar and Sarah 
