I phoned GS Rd. Ass. on May 15/12 when my RV broke down. I explained to the rep and was told that a low bed vehicle would be sent. Since I was at a campout with my GS Chapter, I asked for the RV to be towed on May 17? I was asked to call on the morning of the 17th at 9:30 am to confirm, which I did, and was told the truck was on the way. I was shocked to see that they dispatched a small tow truck, not the low bed. I called GS back and was told that if I wanted a low bed then it would be sent. Then the small tow truck driver said that the low bed would never make it into the campground because it was too large. I phoned Good Sam again to explain. They said I was entitled to 2 hours of prep time to get my RV into position for the low bed to pick me up, so the small tow truck towed me out to the main road. I was charged $139.79 by the small truck for its time, but was told my main tow would be covered.
After waiting for hours for the low bed I called GS again and was told to talk myself to the tow company. Many calls later, I found that as the RV on the low bed would be overheight, permits from 3 Municipalities that I would be travelling through were needed. 2 approved the tow-the 3rd would'nt without the OK from our Capital.
I was so upset by this time I said send the original truck back, disconnect the drive line and tow me to the service center. The tow truck arrived at 4:30 pm and poked along to the repair center.
I bought the GS Rdside Ass. Plan in good faith with an expectation that the reps would be knowledgeable enough to handle things.
We previously had our roadside assistance through another carrier, but decided to give Good Sam a try as several of our fellow GS chapter members use it. I am very disappointed with the whole experience and out of pocket $139.79.
Yep, those folks in the call center should have been able to guess your final height on the low bed and know all the permit regulations for each county or city you would have to travel through. Guess you just can't find good help these days. (they really need a Sarcasm emoticon on these boards)
Joe and Dakota, the wacko cat
2006 Dodge 3500 QC CTD SRW Jacobs Exhaust brake
2006 Heartland Bighorn 3600RL, MorRyde suspension, TrailAir pinbox http://happykayakers.com/blogger/
Same kind of experience here. We broke down 22 miles south of Moab, UT on 6/3/12. Coupling between crankshaft and hydraulic pump for fan failed. The old brittle expansion tank also ruptured Called GS. They could not find help or tow truck because it was Sunday. I called Beaver in Bend,OR. They were very helpful. Said it was a Magnaloy coupler, and would take 3 weeks to get one made. Expansion tank was Ford part. Had it the next day. Called GS to tell them I needed a tow. At 5:15 pm on Monday, a small truck showed up. The driver asked "How the heck do you tow these things?" I had repeatedly told GS and the tow company that it was a 40' DP. He gave me a ride to Monticello where my family had got a room. I contacted Karmen at Magnaloy. They expedited my order and I had my parts on Thursday. Fixed it myself, and was on my way. GS made many calls, but in the end, I was on my own. Kudos to Beaver, Magnaloy, UPS, and Rodeway Motel in Monticello. Next year, I will save my money. A old Jarhead with toad and tools beats GSRSS every time. On the plus side, we got to see more of the Canyonlands with our grandchildren. They are 13 and 9, but were in awe of the place
HappyKayakers wrote: Yep, those folks in the call center should have been able to guess your final height on the low bed and know all the permit regulations for each county or city you would have to travel through. Guess you just can't find good help these days. (they really need a Sarcasm emoticon on these boards)
Yep. Maybe a little iron to symbolize irony.
2000 Born Free 24RB Class C
6.8L Ford V-10 Engine, E450 Chassis
2002 Honda CR-V toad
Roadmaster Sterling A/T towbar
VIP braking system
Eddyline Merlin kayak
HappyKayakers wrote: Yep, those folks in the call center should have been able to guess your final height on the low bed and know all the permit regulations for each county or city you would have to travel through. Guess you just can't find good help these days. (they really need a Sarcasm emoticon on these boards)
Yep. Maybe a little iron to symbolize irony.
This might be the best suggestion ever on these forums!!!!
I truly believe that it is impossible for an ERS company to satisfy the customer. Your on vacation, something goes wrong. The day is ruined, maybe even a few days of valuable time. There is stress and probably the thought of a future expense to repair the problem.
Given that assumption; GS responded to your call promptly. They responded to numerous calls. Perhaps the "contract" tow company could have been more forthcoming with information regarding tow restriction, but hay, it's a tow truck driver (not meant as a slight to the many tow truck drivers who have saved my a** on more than a few occassions.)
Not defending GS, rather my experience with AAA was reason for a switch to CoachNet. A poor experience with CN was the reason for my recent switch to GS.
In short, I guess in dealing with ERS I should use the same rule I used to use when dealing with employees: "when they don't live up to your expectations, lower your expectations!)
( insert Sarcasm Emotion Symbol here )
I used to have AAA and used it a couple of times. Both times were break downs and one was in the middle of noplace. Each occasion was uneventful, one call, they showed up, towed us to where we wanted to go and that was the end of it. Simple drama free experience.
"Ask Marcus if you have questions, concerns or praise about your Roadside Assistance membership."
The quote is from this forum heading.
It seems from some responses to my "Ask Marcus" that I am mistaken in thinking I could use this part of the forum to raise my concerns. My apologies to those who were offended.
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(they really need a Sarcasm emoticon on these boards)
