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Open Roads Forum  >  Fifth-Wheels

 > B&W is a great company!

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fj12ryder

Platte City, MO

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Joined: 08/19/2003

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Posted: 06/22/12 01:35pm Link  |  Print  |  Notify Moderator

I noticed my B&W Companion hitch head was not sitting level with the 5er unloaded. Upon closer examination I discovered that the little shock absorber had failed. Everything works fine, it just doesn't sit level.

So I called B&W and explained the situation and wanted to order a new shock absorber. The hitch is a little over 6 years old so it is about a year out of warranty. Imagine my surprise when they only asked for my serial number and address, and said they would ship one right out at no cost!! Even though I'm way out of warranty, they still stood behind their product 110%. Great folks.

They don't even do voice mail, a real live person answers the phone.

Just thought I would pass this along if anyone is wondering what hitch to buy.


Howard and Peggy

"Don't Panic"

laknox

Arizona

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Posted: 06/22/12 01:56pm Link  |  Print  |  Notify Moderator

fj12ryder wrote:

I noticed my B&W Companion hitch head was not sitting level with the 5er unloaded. Upon closer examination I discovered that the little shock absorber had failed. Everything works fine, it just doesn't sit level.

So I called B&W and explained the situation and wanted to order a new shock absorber. The hitch is a little over 6 years old so it is about a year out of warranty. Imagine my surprise when they only asked for my serial number and address, and said they would ship one right out at no cost!! Even though I'm way out of warranty, they still stood behind their product 110%. Great folks.

They don't even do voice mail, a real live person answers the phone.

Just thought I would pass this along if anyone is wondering what hitch to buy.


And when your u-bolts fail, and they will, they'll send you a new set for free, too. Also, they'll send you the little leveling spring for free, too (this tilts the head back to make hitching easier). I'm a convert, and I use my Ball, too.

Lyle


2002 GMC Sierra 2500 HD Duramax Crew Cab 4x4
Banks Bullet Tuner and Monster Exhaust
B&W Turnover Ball with 5th Wheel Companion
2004 Komfort 25FSG Fifth Wheel
1936 John Deere Model A
International Flying Farmers 55 Year Member

02CAMP

Charleston,SC,USA

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Posted: 06/22/12 02:06pm Link  |  Print  |  Notify Moderator

Very good to know. Word of mouth advertising is the best especially when a company stands behind thier product.


2006 Ford F-250 6.0 PSD 3.73 LSD
2013 Winnebago Lite Five 30FWRES
16K Reese Slider, Tow Command, Magellan GPS


maniac007

South Carolina

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Posted: 06/22/12 01:59pm Link  |  Print  |  Notify Moderator

Not to many companies would even think of offering service like that. Good for you.


02 F350SD 7.3 CC DRW, 06 Cougar 314EFS

Bigrick

Central PA

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Posted: 06/22/12 02:00pm Link  |  Print  |  Notify Moderator

In my memory bank.


2007 Dutchmen 28F GS
2012 Toyota Tundra Double Cab 4WD 5.7L V-8

Cummins12V98

on the road

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Posted: 06/22/12 03:39pm Link  |  Print  |  Notify Moderator

I installed the turn over ball in my 98 Ram and Companion then when I bought my 2011 Ram I bought and installed another turn over ball and took the Companion from the 98 and installed in the 11.

Only hitch I know of that there is no question if the king pin is secured or not. If the handle is closed and pin or lock installed YOU ARE SECURED!

1" thick jaws fully enclose the kingpin.

No rails in bed when not in use.

MADE IN USA very high quality! Google B&W Hitches


2011 Ram Laramie Longhorn 3500 Dually Long Bed, Cummins 350/800 HO, Towin Machine
B&W Companion Hitch, Maghytec Trans and Rear Dif Covers, AMZ/OIL Top To Bottom
2007 1/2 Mobile Suites 36 SB3 27,000# Combined

Z'sZoo

Stockton, CA

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Posted: 06/23/12 05:15am Link  |  Print  |  Notify Moderator

I too broke a U bolt on my Companion days before a trip. I then called to order some new hardware and have it rush delivered. I was shocked to hear that they were going to send me a hardware kit and have it 2nd day shipped all free of charge. It arrived in time for my trip and called back to thank them again for the EXCELLENT service. I will never own another brand of hitch as long as I own a GN or 5th.

My brother recently purchased a Class V hitch for his truck and was completely satisfied with the heavy duty quality and ease of install. B&W is top notch.

overthehillbill

Patterson, Ca.

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Posted: 06/22/12 04:02pm Link  |  Print  |  Notify Moderator

I just replaced my ten year old Reese Select 16K with a B&W Patriot. I called the company with a question about the hitch. The lady I spoke with was very knowledgeable and pleasant. When the hitch arrived I couldn't believe the the care that had gone into the packing. Not a single chip or scratch. The powder coating and welds are perfect. As stated above: MADE IN USA very high quality!


Bill
'08 Cedar Creek 32TK, 35'9", 13,990#
'01 F-250,Lariat, 7.3L, SC, Auto, LB, JW Towmaster Tranny, 6.0L Tranny cooler, DP custom tunes, 4" Turbo back exhaust, Auto Meter Gauges, Firestone Air Bags. '07 Headlights and Grille, Prodigy P-3.

Farmer David

Mattoon, ILL.

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Online
Posted: 06/22/12 03:52pm Link  |  Print  |  Notify Moderator

I just installed a new B & W hitch in my truck, the quality of the hitch is top notch


2013 F450 King Ranch CC Long Box
60 Gal RDS Tank
20K B&W OEM Hitch
2013 Lifestyle 37IK

nremtp143

Georgia

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Posted: 06/22/12 05:51pm Link  |  Print  |  Notify Moderator

I have had 2 Turnover Ball hitches and used the same Companion. You are correct, it is an awesome hitch and a Great company. Can't see me ever not using a B&W!


2012 Sandpiper 365SAQ, G614s, TST TPMS
2008 Thor Vortex 26FS
2013 F350 DRW 6.7L 4x4, Edge CTS, B&W Companion, Viair 10007 Air System, Firestone Air Bags
2001 Excursion Limited 7.3L 4x4, V/B Springs
2001 Silverado 3500 DRW CCLB 8.1L/Allison 4x4


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