My family was returning to our home in Las Vegas after a great visit with our 84 year old aunt in Palm Springs. As we were climbing the mountain pass just before leaving Calif. the MH overheated. It had never done this before. Fortunately I was near a California roadside reststop. I pulled in, parked and called Couchnet. They were very professional. I described the problem and they agreed to send a tow truck. I requested that the MH be towed to Double Eagle RV & Engine repair in Las Vegas, NV. I explained that I have utilized them previously and found them to be a reliable, honest and reasonably priced RV repair shop. The person from Couchnet told me they needed to contact Double Eagle prior to authorizing the tow, to make sure they accept this type of repair, since they only showed them as chassis repair. It was early evening and Double Eagle was closed. We agreed to leave the MH at the rest stop, continue home in our toad and follow up on the towing the MH in the morning. I contacted Couchnet the next day. They contacted Double Eagle, who agreed to accept and repair the MH. Couchnet contacted Larry's Towing in Las Vegas. As recommended by Couchnet, I dropped off the MH keys at the tow company's Las Vegas office, saving me over a 100 mile round trip to meet them at the MH. The MH was delivered to Double Eagle RV for repair. The overheating problem was caused by a rock puncturing a hole in the radiator. The good news is my insurance company, The Hartford, will cover the cost to replace the radiator, about $1700, under my comprehensive insurance.
We are on our second year with Coachnet and have had occassion to use their services twice. The first was about ten minutes after leaving the dealership with our new Eagle. The dealer was closing as we pulled away so we couldn't call them. The problem was solved over the phone in a few minutes by people at Coachnet I guess. It all happened on the one phone call.
Ten days ago we pulled the rig out to the driveway to load it for a long weekend trip beginning the next day and found a flat tire. Wondering what the response would be, I called Coachnet instead of changing it myself. Within an hour the matter was taken care of and the tow truck had already left. Remarkable in our rural area.
'11 Eagle 320RLDS
'02 Ford F350 dually, unchipped 7.3 PSD, PacBrake,
6.0 cooler, Ford AIS and Isspro trans. gauge
Replaced old AirLift airbags