mockturtle
WA
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Joined: 05/31/2005
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100ton wrote:jdkd123 wrote:The first time I had to cancel a reservation (3 nights), the written policy was "no refunds". I called, explained my situation, and the owner gave me a 3 night credit for later in the year. Partly because of that kind gesture, I go back to that place every year. It just might pay for some to rethink refund policies and look at the long term ranifications.
Bingo! 
I agree! That's the kind of customer service that would keep us as customers, too!
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rr2254545
Minnesota/New Mexico
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As posted their rules are clear on their website - Item 18 no refunds.
2012 Winnebago Journey 36M Cummins 360
131 Campgrounds since we retired in July 2009
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ANewCreation
VA
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jdkd123 wrote:The first time I had to cancel a reservation (3 nights), the written policy was "no refunds". I called, explained my situation, and the owner gave me a 3 night credit for later in the year. Partly because of that kind gesture, I go back to that place every year. It just might pay for some to rethink refund policies and look at the long term ranifications.
I agree! I do see that "rules are rules" is correct but a kind gesture goes a long way with us also. Last year we had reservations for a 5 night stay at a campground in the Blue Ridge Mountains. The day we were suppose to arrive we had a Nor-easter (sp?) and it was just too unsafe to drive. We called the campground to let them know we would still be arriving the next day and to hold our reservations. We fully expected to pay for that 1st day (it is their policy not to refund due to weather) but to our suprise they said we did not have to pay for the 1st day. We camp their almost exclusively and even store our camper there. They kept us as customers! I'd say that is smart business!
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westernrvparkowner
montana
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JRS & B wrote:sbishop - Your logic only holds up if the campground has 100% occupancy.
If I am on site #62 and I leave, and a new camper comes along and rents site #61, I would get no refund.
But if that same camper just happens to rent site #62 I would get a refund???
I don't think so. Camp sites are interchangeable, like renting a power washer or a post hole digger. I own a park where even with 100% occupancy it doesn't really always hold true. I am often full on some days and have several vacancies the next few. Say I am full on Saturday night and have 5 spaces available Sunday, Monday and Tuesday. If someone calls wanting 4 nights starting that Saturday, I have to turn them away. Then the guy cancels Saturday night, I might very well still be able to rent that Saturday night, but I still won't get the other three nights the guy I turned away was willing to pay for. Also,this park is in an area where the vast majority of the stays are 3 to 7 days long. Renting a spot for one night, especially on short notice is very difficult. Most people do not travel to that area without reservations and needing only an overnight stay. A last minute one night cancellation almost always goes unfilled. It is an unfortunate fact most parks need to have cancellation charges. If they didn't some people would abuse the system to the point it would seriously impact the bottom line of the park.
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Mtn.Mike
Pennsylvania
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The OP stated that this was the 3rd stay at this park. I would think that loyalty like that could have been rewarded but this park chose not to do so.
I think I would look elsewhere to camp next time.
There are many campgrounds just a little further South that might not "stick strictly to the rules".
Mike
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Bird Freak
Calhoun, Ga.
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sbishop wrote:Bird Freak wrote:Like others here I don't see why an emergency on your part should cost them money. It's sad that this happens but it does. Its kind of like going in a resturant, ordering a big meal and having to leave before you finish desert. Should the resturant just write it off because you didn't finish what you asked for?
Okay, if I have to leave early and the CG doesn't refund, should they be allowed to rent the space I paid for and I am legally entitled to use. I do not remember where or when but in the back of my mind I remember someone sueing for a refund because a business rented to them and they had to leave and then the business rerented to someone else.
We have made reservations and for some reason not been able to use our site, I don't really expect a refund but if it is rented and the CG doesn't lose any money by my cancellation why not refund all but a legitimate service fee?
Do you know the site was rented after you left. If so you should be credited. If not your loss.
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doublenot7
Clear Lake, Texas
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OP joined same day and has made only one post to these forums to spread the bad word about a RV park that did nothing wrong. This thread is nothing but spam.
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rr2254545
Minnesota/New Mexico
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Another one post wonder that just joined.
Treat as spam as another poster stated.
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Tom N
Sarver, PA/Crystal River, FL/Shelocta, PA
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For those that think a refund is in order..............
The site that was refunded will more than likely not be rented. This does nothing but drive up prices for all of us.
Make a reservation, leave early, stand up to your reservation and pay for all days. Helps the campground and helps keep prices down.
-Tom
Sarver, PA/Crystal River, FL/Shelocta, PA · W3TLN · FMCA 335149 · Mystic Knights of the Sea
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MaverickBBD
Formerly of Bellingham, Wahington, U.S.A.
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Common practice. Be thankful you didn't have to leave a week early. Hope you resolved your emergency.
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