Michael in MN
MN
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Joined: 01/02/2012
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spadoctor wrote:You are way off base. Like has been said only the wheel wells are Crossroads fault. There are limited suppliers of RV components...2 awning comanies...2 water heaer companies...and really only 1 window manufacturer these days. As for the tv most are made by the same chinese factories. Just your luck on the problems all of which were taken care of under warranty. YOU chose a dealer that was that far away from you as did I. As such we have to suck it up and move on. As for the leaky wheel wells...should not have been and that you can blame on the trailer manufacturer.
I wouldn't have any problem blaming the trailer manufacturer for faulty supplier components. If Ford buys junk engine parts from incompetent suppliers, I blame Ford. When GM bought poorly heat treated camshafts from a foreign supplier in the early 80's and every GM product my extended family owned ended up with no cam lobes, I blamed GM.
Vehicle manufacturers have tremendous influence over component suppliers. They can use it. If they don't, then they are incompetent.
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LivinLite Camplite 16BHB
2011 Ford F150 EgoBoost
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JayWalker2009
I'm not really a
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Joined: 08/11/2009
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I am glad you talked to a manager. Too many times a camp host misinterprets policy. Not saying they do it on purpose, but when they are new it is easy for them to do.
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Markiemark32
Atlanta
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pitch wrote:It is the RV manufacturers duty to test every system on their product. Its not like there are several hundred of these rolling of the line each day in any given factory. It is also incumbent on the dealer to double check the factory work.
I don't know how many of you saw the Lemonis piece on secret millionare, one of his comments really struck me. He was discussing his start and he said something to the effect, "Turns out, the RV business is VERY lucrative." I am probably paraphrasing but the statemnt was there.
There is nothing wrong with making a profit and doing well,thats what we all strive for.
Point is that if the business is so lucrative seems like a bit of profit could be plowed back into the business instead of taken as profit.
Quality control as far as the MBA's are concerned negatively affects returns. Seems we can never take the long view,when pie in the sky numbers are floated around in the board rooms.
Many think the PDI at the dealers is the one with the duty to test find issues. Many issues don’t show up until true use.
I picked up on Lemonis comment on how lucrative the RV business is. And seeing how pricing and quality of build is done, semi understand
I agree that some of the profits should go to Quality Control, Defect reduction, and Customer Satisfaction. Short term goals, and the drive for profits, driving this, not building satisfied customers…….With some of the RV Mfg’ers.
I hope most MBA's don't see Quality Control as a negative to a good run business.
Markiemark
OP sorry to hear about the nightmare, thanks for the heads up! Hope the next unit brings you lots of successful adventures!
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beemerphile1
I'm 57, I'm not a
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Markiemark32 wrote:
Many think the PDI at the dealers is the one with the duty to test find issues...
That is absolutely correct. The manufacturers do not test the systems after assembly. The dealer is expected to be the quality control. A good dealer won't allow an RV to leave with problems. A slipshod dealer sees you out the door and hopes nothing is wrong because they didn't check. Something to think about when comparing dealers.
I don't know if this is the case with the OP but some problems are the result of the RV's owner not understanding the systems and knowing how to use them.
Life can only be understood backwards; but it must be lived forwards.
- Soren Kierkegaard
2006 Weekend Warrior FK1900/1998 Ford E150 4.6L = 8MPG
2009 Aliner Sport/2009 Pontiac Vibe 1.8L = 22MPG
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gmcsmoke
Butler
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My trailer works great. Just thought I'd let everyone know.
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Johnworth914
USA!
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From reading the first two posts in this thread, it seems like a few people would have been far better off had they purchased from a more LOCAL dealer, rather than driving 1000 miles. All of he issues they faced were warranty issues, but they did not want to pay the cost of driving the unit back to the dealer they bought from.
Alaska is next! Still trying to fit the pontoons to the RV so We can get to Hawaii!
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spadoctor
Clinton Corners, NY
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From the OPs statements the problems occured AFTER he took delivery. If a proper PDI was done as well as the delivery walkthru then it was the bad luck of the draw. I just purchased my 5th TT and the dealer still required me to do a complete walk thru and demonstation of systems operation. As I said before the OP has problems with items from limited suppliers and ones used on millions of rvs. Anything man makes can and will break...its all about how the problem was dealt with and from his posting it was dealt with properly. If you don't want to travel for repair buy local its that simple.
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beemerphile1
I'm 57, I'm not a
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Unfortunately, I'm guessing that the OP will be back here complaining about the replacement RV if they bought again from the same dealer. Just about all RVs are thrown together quickly and sloppily. A quality dealer will take care of all issues before delivery.
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wbwood
Mooresville/Troutman, NC area
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JayWalker2009 wrote:I am glad you talked to a manager. Too many times a camp host misinterprets policy. Not saying they do it on purpose, but when they are new it is easy for them to do.
I think you are posting in the wrong place. Lol
Brian
RVing Illustrated
2010 Keystone Sprinter Select 31BH
2001 Coleman Santa Fe
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wbwood
Mooresville/Troutman, NC area
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Here's my viewpoint. Stuff happens. Things will break or stop working from time to time. As one mentioned, there really are limited suppliers for the different working components. But a TT manufacturer stands behind the unit for at least a year. They will repair/replace those components as long as you didn't break it and it was due to bad product or bad workmanship. If you look at the paperwork for some of the components, they will have warranties longer than that year. You just have to pay for the labor in most cases.
Driving all that distance to get things repaired, well I feel your pain, but not the dealers fault. Some of us buy froma local dealer just for those reasons.
As far as Marcus' comment. The rv industry and any other is going to make as much money as they can. Isn't that what it's all about? Consumers are the ones to blame. We are the ones that accepts it by buying and paying the prices. There has been a big upturn to the industry in the last few years. Mainly due to people thinking the economy is bad. Many are turning to what they think are less expensive means of vacationing. Most jump in and pay what they ask for. You have to admit,the units nowadays are way more like home, than they were 10-20 years ago. There's also more floor plans and convienances available. It's appealing to a lot more people everyday. You can't help but drive down the road and see an rv and wonder where they are going or where they've been. And everyone else of the highway is thinking the same thing and wish it were them. I know lots of people who would cringe at stepping foot in a mobile home, but have no problem with one that moves around the country or that has its own motor. It just depends on how you mask it...lol
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