Shot-N-Az
Va
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Joined: 06/22/2007
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How do you manage your peak-season workload? How backed up are you right now, and how do you determine which RV is going to be serviced on any given day?
* This post was
edited 08/11/12 08:43am by Shot-N-Az *
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Dave H M
IL
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It is either the squeaky wheel gets the grease or the ole preferred customer thingey. 
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JJBIRISH
Butler, PA, USA
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Now why do you think that is happening… you must have some idea why…
Love my mass produced, entry level, built by Lazy American Workers, Hornet
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WeBeFulltimers
Here & There
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You bought yours where?
2007 DODGE RAM 2500 4x4 QC CTD 5.9 4SPD AUTO TIMBRENS PRODIGY REESE 16K KWIK-SLIDE***PACBRAKE PRXB 2012 MONTANA 3585SA
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pbitschura
SE MN
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Could well be that yours needs parts which are on order. One part will hold up the entire process Also, what they said.
1988 Mallard class c 24' Chevy chassis 350 cu gas.
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MichDoc
Michigan
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Did you ask them?
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Shot-N-Az
Va
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I know my situation and I may handle it differently the next time. I'm looking for input from others who are in the business to see how they manage their workloads.
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JJBIRISH
Butler, PA, USA
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Since you are not willing to give any indication to what your situation is the answers even from dealers, techs, or anyone would only be speculative and in general terms that may or may not apply to your situation...
If this is not your purchasing dealer Forest River best explains why a local relationship may be important…
During their busy season the work load will be high and everyone wants the service now, requiring them to prioritize what they do and can do…
My dealer has always ordered parts before hand and made repairs on the appointed date… if I can I try to have the repairs done at the most convenient time for the dealer… that way I can use it until the repair date…
Often he will have the tech come to my site and diagnosis the problem or even make the repair…
Forest River Encourages You to Buy Locally
Forest River, Inc. strongly encourages our retail customers to purchase from their local dealership whenever possible due to the following factors:
Our Dealers are as a rule, independently owned and operated businesses. Outside of those customers they personally sold products to, they are not contractually obligated to perform warranty service on Forest River products that were purchased elsewhere. There may be an occasion that you would be required to return to the point of purchase to satisfy warranty requirements.
Although many dealerships will eventually service products not purchased at their place of business, they will usually take care of their customers and other Forest River customers who are traveling away from their local dealer as they would their own.
Local purchases allow a customer to establish a relationship with a dealer close to home. This relationship provides the customer with a convenient location for service and support from a "home town" professional.
The opportunity for a thorough PDI (Pre Delivery Inspection) and product orientation is an additional benefit of buying from your local dealer. Further providing the opportunity for refresher courses or the ability to get questions answered much more conveniently.
For our Canadian customers, there are also requirements which must be met to bring an RV purchased out of the country to their home. Although not insurmountable, these requirements may involve such things as additional inspections and certifications, taxes and fees. Your local Canadian Dealer is a professional at meeting these requirements.
Forest River's goal is for all RV Owners to fully enjoy their RV experience. In light of this goal, and considering the advantages of buying local, we encourage you to be thorough when determining what product to purchase and which dealer to purchase it from as both are key to your ultimate satisfaction and the realization of your dreams
I would assume the same holds true for non warranty service as well…
I would be interested in what other dealers have to say to….
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Shot-N-Az
Va
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Thanks JJ. Very nice input. That's exactly what I was looking for.
I have edited my original post because I think my second paragraph was distracting from what I was hoping to get out of this thread.
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ScottG
Bothell Wa.
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I managed an avionics shop and it was part squeaky wheel and part brute force. Those that made it clear they needed product ASAP went on the priority list but we also stepped up with lots of extra OT when needed. I would have one tech working on the quick jobs (low hanging fruit) and others working the lengthy stuff. The OT was not passed onto the customer but it was the only way to keep folks happy.
Scott, Grace and Wesly
2003 Dodge 3500 4x4, 6 speed Cummins (lightly bombed),
2004 Forest River 25RKS many, many mods.
H0NDA eu2000i
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