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Forum
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RE: Extended warranty experiences
Hi,
I'm wondering if anyone else has had the same experience as I have with regard to extended warranty and roadside assistance. Here's my story...
I purchased my TC at a well known, very large dealer in mid May 2021. After the camper was all checked out and loaded on my truck we went inside the dealership to settle up. Unfortunately what I didn't see coming was the hustle on an extended warranty and roadside assistance plan.
I had just purchased my new truck,an f350 Lariat and when I did, I also got an extended warranty (8yrs 150k miles) and even a prepaid maintenance plan. The theory is that I basically have 8yrs and 150k miles where the only vehicle expense is gas and tires.
At the time I was getting the camper I did not regret spending a lot on the truck warranty/maint pkg. I still do not regret it either. But having just paid all that $ on the truck package, I was easily coaxed into buying the same for the camper, which I did. Especially because we were told we had 30 days to change our mind and get our $ back 100%. So we spent $5600 on those packages, extended warranty and roadside assistance.
Within a couple weeks we developed buyers remorse and contacted the dealership to cancel that purchase. Well within the 30 day period. We were emailed some forms to fill out which we did, and emailed them back to the dealer. The dealer told us it would take 4 to 6 weeks to get our refund.
At about 5 1/2 weeks I called the dealer and now they said it would be 6 to 8 weeks. I waited 8 weeks and called again. Now I'm having trouble even talking with anyone because the "right person" is never in when I call and does not call back. Finally after 10 weeks I speak with a manager. He doesn't understand why anyone in their dealership would have even given an estimate of how long it will take. But he says it is not unusual for it to take 16 weeks. But it's not under their control. It's under the control of the warranty company, having nothing to do with them.
Well, here we are at 16 weeks and still nothing. I'm feeling like a fool for having been fast talked into that purchase, and for actually believing a refund would be forthcoming.
So after all this, I'm wondering if anyone else has had a similar experience? I'm not looking for (what I know will be coming) the lectures about why extended warranties are not worthwhile, etc, etc. But rather, whether anyone has had an experience in buying and canceling such a contract.
So, I have refrained from naming the specific dealership and warranty company in this post. I'm not sure it's appropriate in this venue, however if anyone wants to contact me outside of this venue, I'm certainly willing to share those details.
Ken
Extended Warranties---
IMHO, It is totally appropriate to share the details ,name if dealership and warranty company if we as RVers are going to support and protect each other in similar situations. Who else is going to protect RVers if we don't protect and support each other.
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MarkTwain
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10/08/21 04:22pm |
Truck Campers
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RE: Need your help, ideas
We also used the EZ step for few years. The 12" height made it much easier for Margaret to get in. The retrieval not so much, I'd just wait for her to get in the pick up the step and store behind my seat. On unlevel ground you need to pay attention, especially getting out...
I might suggest what we finally did, but its not an inexpensive solution. Installed Amp-Research power running boards. When deployed they split the distance and fold out lower than most fixed running boards. Top of step height when out is 12", tread is about 6" wide so very secure. Our door sill is ~28". Standing on step you can almost fall in. Even my 90 year old mom is able to get in.
I installed so saved a bit but to Margaret they are worth every penny.
That Amp research running boards sounds like the best choice
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MarkTwain
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10/07/21 08:10pm |
Truck Campers
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RE: Need your help, ideas
Step for wife----
I recommend the aluminum steps as they are stronger and lighter.
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MarkTwain
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10/07/21 08:06pm |
Truck Campers
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RE: Doctor in Puerto penasco.
We are seriously considering coming to Rocky point the end of December. My mate is failing, still getting around. memory going away. main thing is she needs her blood checked for anti coagulation.
There must be some one living or spending a lot of time in Puerto Penasco that knows a doctor who can do this and speaks English, maybe with an email address. I would be grateful. Thank you.
If I understand you correctly, talk to your doctor in your hometown and ask about using " Eliquis" for her anticoagulation prescription. Eliquis does not require the patient to have blood checked on a regular basis.
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MarkTwain
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09/27/21 11:16am |
RVing in Mexico and South America
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RE: Work-anywhere towing assistance?
It can be insurance, or pay-for-service - either way. I just need that I can call it 24/7 anywhere in the USA and get reliably dispatched to locals
Does such a thing exist?
I'm pretty sure all the major Roadside Assistance Companies offer this service. We have AAA. I call the 800 number on my card (or I can use the App on my smartphone) and they find someone to tow my vehicle, repair flat, etc.. If I am not in my AAA Region, they will connect me to the AAA Region that I am in when I make the call. The only stipulation is I have to be with the vehicle. It covers any vehicle (even ones I don't own), as long as I am there with my card.
AAA will tow me anywhere I want to go. I can get 4, 100 mile tows for free per year with AAA Plus. If I need to go more than 100 miles, I pay a few bucks extra per mile.
Coachnet and Good Sam offer similar services, except they will tow the vehicle to the nearest service station/dealership. We had Coachnet for 1 year (came included with RV purchase). Since they wouldn't tow us where we wanted to go, the one time we tried to use them, we used AAA instead. We did not renew Coachnet.
Most Roadside Assistance companies have contracts with a lot of the same companies. The time we choose to use AAA over Coachnet, the tow truck driver told us that both contacted him to tow us.
-Michael
JUST BE SURE you what towns,cities,counties , areas AAA does not service.
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MarkTwain
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09/14/21 02:27pm |
General RVing Issues
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RE: Extended Warranty: Why do I need it?
My wife found a very good description of extended service plans a while back (they are not warranties, but rather insurance policies with lots of fine print). They are another form of legalized gambling. The company is betting that nothing breaks that would cause them to pay out more than you paid for the policy; you're betting it will. As in all forms of legalized gambling, the house usually wins. Otherwise, these companies wouldn't be in business or make a profit.
Dave Ramsey and Clark Howard have commented on these plans many times, too. The standard seems to be that 80% of extended service plan revenue goes toward commissions and marketing. Only 20% goes toward paying for actual repairs, which means most people are getting a really bad deal. We prefer to set money aside regularly (earning interest) and pay for repairs as they come up.
Rob
Totally agree %100. Warranties are total scams and do not benefit the RV owners. Save your money!!!!
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MarkTwain
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09/10/21 09:13pm |
Beginning RVing
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RE: Work-anywhere towing assistance?
Recently broke my wrist and couldn't drive. Luckily friends back home came out the 90 miles and We got truck and trailer home.
If I was far from home though? The convenience of calling a work-anywhere phone number for:
- Mechanical breakdown: repair or tow to suitable facility
- Personal injury: Get truck and trailer home somehow.
It can be insurance, or pay-for-service - either way. I just need that I can call it 24/7 anywhere in the USA and get reliably dispatched to locals
Does such a thing exist?
Check out the Platinum Good Sam Emergency Roadside Assistance plan and The GS Trip-Interruption Plan. The trip interruption plan is for major emergency incidents where you are unable to drive for medical reasons. They will fly you home and send a professional driver to drive your RV to your home. The wife has to pay for her own flight.
I have had both for years and so far only came close to needing GS to fly me home and drive my RV to my house. IMHO, it is well worth the money for peace of mind.
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MarkTwain
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09/06/21 10:25pm |
General RVing Issues
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RE: Consider trip interruption coverage???
What is the premium for such comprehensive trip interruption insurance. I am sure others would like to know before
My Good Sam Trip interrutption coverage is approx. $125 per year. Or figure about 3 meals a year for 2 people!!
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MarkTwain
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09/03/21 08:18am |
General RVing Issues
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RE: Consider trip interruption coverage???
Several years ago I started carrying trip interruption coverage in addition to ERS and the usual full coverage. We were hauling my motorcycle on almost every trip and doing a lot of riding all over the west/southwest. While I did not anticipate an upcoming problem for around $100 a year it provided some comfort to my bride and I. Should we have a mishap on the bike just getting the coach and trailer home could be quite a challenge. The coverage deals with a number of other issues and happily we have never needed it.
About 2 weeks ago we had reservations at Pinegrove {which are very hard to come by}, one of our favorite CG's located about 25 miles south of Flagstaff. Again we were taking the bike and were looking forward to this trip even more due to the unexpected kidney stone that rocked my world {and NOT in a good way} the week before our scheduled departure. After 4 days in the hospital I returned home and reluctantly canceled our Monday reservation on Saturday assuming that I still might not be up to the trip. This turned out to be a very good decision as Monday night I had to be rushed to the ER with serious Liver and Gaul Bladder issues.
Long story short, I spent the next 8 days in two different hospitals, no longer have a Gaul Bladder or the errant stones that had escaped it. Had we gone to Pinegrove it would have turned into a serious 911 event with my bride, myself and our Class C, trailer and bike all 80 miles {which easily could have been hundreds or even thousands} from home. Had that occurred I would have been calling the trip interruption folks to get our rig and my bride back home.
I won't name the coverage we have but based upon other reports believe they could/would have dealt with these issues. The key is contact them first before contracting with anyone to move the rig. It is not insurance per se but they will pay to get you, your family, the rig and even pets returned to your residence. I think we really dodged several large caliber bullets on this last incident, you can't imagine the pain involved and being medevaced out from an isolated CG certainly would have complicated things {vs being 2 miles from the local ER}.
So now I ask: Do you have this coverage and have you ever needed it? What issues/problems {if any} did you encounter in using it? Will you continue to carry this coverage? I certainly will hoping that I will never need it {much like my fire extinguishers, EMS system and ERS}.
:h
Trip "interruption insurance" is a cheap price for a peace of mind and not having to worry if you actually need it. Each year we get older the probability of needing the insurance increases.
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MarkTwain
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09/02/21 10:11pm |
General RVing Issues
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RE: Propane Tank level question
Thank you. Can you suggest where I would get the regulators?
Find a good RV shop in your area. You can also just go to Amazon and order them. Just don't go to Camping World for parts or repair.
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MarkTwain
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08/31/21 07:01pm |
Tech Issues
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RE: Propane Tank level question
My tank level indicator seems to be showing red even though I know both tanks are full or near full. Please see photo. Can anyone tell me what my issue may be? Thank you for any input you may provide.
https://i.imgur.com/Q4fI0wll.jpg "border=0"
https://i.imgur.com/m3zZPvb.pngClick For Full-Size Image.
Buy 2 new regulators. Buy regulators with easy to read RED/Green window indicators.
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MarkTwain
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08/31/21 05:47pm |
Tech Issues
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RE: How fast do the gray and black tanks fill
"Depends on how often you shower and use the potty"
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MarkTwain
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08/30/21 05:43pm |
Beginning RVing
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RE: Astoria,OR to Florence OR
Assuming US 101. The hills there are pretty gentle, as there is not a lot of elevation change. A lot of it is along the seashore.
Usually slow going, though, as some of the parts are pretty curvy, and there is lots of traffic. Mostly folks pulling 40 ft fifth wheels (!).
It's an iconic and scenic road, and very enjoyable.
I would also try to avoid driving on the weekends.
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MarkTwain
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08/28/21 04:19pm |
Roads and Routes
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RE: Good Sam trip planner to Garmin 770
Why not just let Garmin plan out your trip?
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MarkTwain
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08/25/21 04:21pm |
Technology Corner
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RE: Good Sam trip planner to Garmin 770
Hi all. Maybe someone with more tech savvy can help on this one. I have tried many times to follow the directions to get the final trip created in the Good Sam trip planner onto my Garmin 770. No joy ever! There must be a piece to the puzzle that I am missing. Any help would be appreciated. Thanks in advance.
Give Garmin tech support a call. If it can done tech support will tell you how to do it.
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MarkTwain
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08/24/21 07:37pm |
Technology Corner
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RE: CBC radio
I mounted one on the side above the drivers window, sold it with the MH. There are groundless antennas that use the coax for the ground, limites the range more than the already limited range.
Not much chatter on CB these days, replaced by cells and ham radio. Questionable value these days IMHO.
To talk with truckers to get info on accidents/road conditions/ detours use channel 17 on the west coast or 19 in other states. You will get info on conditions approx. 1 mile ahead and behind your location. There is no separate CB channel just for RVers. Use a Wilson CB antenna for the best distance when talking with truckers or other people.
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MarkTwain
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08/19/21 10:35pm |
Class A Motorhomes
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RE: Portable, Battery Operated Radio for Camping
buy a CC Brand radio from the co. Crane. Great radios with great reception am/fm/ weather alert. I would also buy a separate National Weather Alert radio that I leave on whenever I am on the road or parked at an RV park. I also have Cobra CB radio with the national weather alert feature. The CB is great for talking to the truckers on Channel 17 on the west coast or 19 to get road conditions/accidents/detours a mile in front and rear of you. If you buy a CB make sure and get a long Wilson antenna with a magnet base to fit on the top of your truck cab so you don't have to drill holes in your truck. A good antenna is what will get your reception for longer distances. The little short cute ones are useless and a waste of time.
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MarkTwain
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08/19/21 10:18pm |
Technology Corner
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RE: Road side assistance
We would like to share our experience with road side assistance. We were driving from Minnesota home to Colorado. Our motorhome engine broke down,we having Road side assistance from 2006 started call asking for help.First person told us that we too far , 60 miles from any repair facility. It is 10 am in the morning, we have hope.. second person told us that they can tow us to nearest Walmart.(?)or campground (?), we explained that we need repair facility. Its already 2 o'clock afternoon, we are on hwy 29 southbound, it is hot and smokey from the fires.At this point we looked at our RV GPS, 70 miles away repair facility.So we are calling again, and asking for towing... Third person told us that they need extra $511 for towing, ok we giving our credit card.. waiting for towing...Then they called us that they could not agree on price, and her supervisor told that we can find our own towing.So it was last call... it is already 6:00 o;clock in the evening, we called this facility, and asked them , please, send us somebody.. we still on side of the road.Eventually this repair facility send us towing. My question is if you avoid provide any road assistance, why you in this business. People relay on this, paying money, you have people taking calls and do nothing.It is unacceptable.
I hope it will help people to make their opinion about this Road Assistance. Thank you.
What Roadside Assistance company did you call and deal with? That has not been my experience with Good Sam Roadside Assistance services!
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MarkTwain
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08/18/21 02:58pm |
Good Sam Roadside Assistance
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RE: Route planning help
Route trip planning----- I use the Garmin Diesel for trip planning.
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MarkTwain
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08/09/21 12:23pm |
RV Parks, Campgrounds and Attractions
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RE: Florida to Arizona Trip
I was curious how long it would take to drive a Class C from North Florida to Arizona? My husband and I are thinking 3 days, but we are new to this and would rather know for sure from veterans.
Figure out how many miles it is from start to end. Divide that number by 50MPH. This will tell you how many hours it will take. Then decide what kind of trip you are going to take. 1. marathon, few rests stops 2. easy with plenty of rest stops 3. Slow with stops with every rest stop and a lot of sight seeing.
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MarkTwain
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08/08/21 01:11pm |
Roads and Routes
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