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 > Your search for posts made by 'bob4a3' found 4 matches.

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RE: New trailer (almost)

Spoke to Keystone, they were great! Took all of two minutes to find out they got and approved the warranty claim and ordered the window from their supplier. It will probably be a few weeks but at least I know it will be taken care of. Time to go get it and go camping! Thanks for all the comments. Just wish the dealer was as responsive as the manufacturer.
bob4a3 09/18/19 05:06pm Travel Trailers
RE: New trailer (almost)

Thanks for the replies. Maybe I'm just upset that the dealer tried to hide the issues. Think I'll call keystone, express my disappointment and see if they can help expedite a new window. From there I'll probably pick it up and go camping.
bob4a3 09/18/19 07:03am Travel Trailers
RE: New trailer (almost)

Unfortunately the deal was made before we arranged the pdi and pick up. We were forced to wait because no one was writing insurance policy’s because of the pending hurricane that never happened. So here we are. I should never have completed the deal before we were able to do the final inspection. Do you think the mfg will help get this resolved sooner?
bob4a3 09/17/19 05:23pm Travel Trailers
New trailer (almost)

So bought a new Keystone Cougar 22RBS on 8/30/19. Not first trailer but first new. Show up a week later to pick it up and find numerous problems, the worst being a defective front window. Seems as if the plastic? sandwiched between the glass has bubbled so bad that the whole window looks like it is wet with rain drops. The thing is when we saw it the first time it was raining so it looked normal On pick up day the shade was closed so I didn't notice until we were about to accept it. The service guy doing the walkthrough says. "I had no idea but it will be covered by warranty". How do you prep a trailer and not notice the whole window is defective? So here I am 2 weeks later and the trailer is still at the dealer waiting to hear what the mfg is going to do. No estimate as to when a new window will be shipped and when it will be installed. So I am paying for the trailer, paying for insurance and paying for storage for a trailer I don't have. They tried to get me to take it home but I refused. Any ideas on my next step? I have spoken to the general manager but he has not helped. How do you prep a trailer and and overlook things like: TV antenna doesn't work, no hubcap on one wheel, Mismatched lug nuts, no caps on rear bumper, not washed, broken shade, and defective window that they tried to hide, Thoughts?
bob4a3 09/17/19 03:22pm Travel Trailers
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