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RE: Dexter axle lack of response on issues!
I've had good luck with Dexter customer service
Perhaps it's all in the presentation?
there's no "presentation", submitted online with all required info and photos and nothing other than a canned email auto response you get when you click submit.
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mobilefleet
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08/15/22 01:07pm |
General RVing Issues
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RE: Dexter axle lack of response on issues!
Bent spindles are not a warranty issue
actually they are. When a product fails through no fault of the owner, it is. And many axles have had issues with spindles and been replaced free of charge
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mobilefleet
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08/15/22 06:18am |
General RVing Issues
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Dexter axle lack of response on issues!
I have a very nice all aluminum car trailer made by Aluma that is rarely used, with two 3500 lb dexter axles. I've never overloaded it and only towed cars occasionally. Recently I noticed one tire with wear on the inside nearly bald while the others are fine. Upon closer inspection it appears the spindle is bent. This model uses dexter torsion axles which the spindle is not replaceable, you must replace the whole axle. I filed a claim online 2-3 weeks ago and crickets ever since.......further online research does not appear comforting either and it appears their 10 year warranty is as useless as the paper it's written on. BBB complaints go unanswered, the facebook page goes unanswered, bad google reviews go unanswered. Perhaps their near monopoly on axle manufacturing for trailers makes them think they can ignore warranty claims?
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mobilefleet
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08/14/22 05:40pm |
General RVing Issues
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