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Open Roads Forum  >  Class B - Camping Van Conversions

 > Dealer Screw Up Doing Oil Change on my 2006 Sprinter

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jgaylor

Dewey, Arizona

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Posted: 02/18/09 05:56pm Link  |  Print  |  Notify Moderator

Dealer Screw Up Doing Oil Change on my 2006 Sprinter

I need your advice. My sprinter has 12,500 miles on it.
Today I had the oil and filter changed on my sprinter by my 5 star
sprinter authorized Dodge dealer.
I started it up and was driving home(about 15 miles from the dealer)
when the oil light came on and the word Hi also appeared. It is
running fine. I stopped at a light and the oil light and word went
off and normal display appeared.I called the dealer from the van and
he said could I bring it back to have the tech check the oil level.
By this time I was almost home and said I would watch it and if it
continued I would bring it back to them.

When I got home I looked at the dealer invoice for services and
discovered they charged me for 13 quarts of oil. I immediately
called the service advisor and he checked withg the tech, and the
tech thought I had the V6 and did put 13 quarts of oil in my vehicle.

The dealer wants to send a tech over to my house tomorrow to put the
oil at the correct level.

My question is, what if any kind of damage to my engine or whatever
might result from having too much oil?

What should I have the dealer do if anything other then correct the
oil level?

Will problems show up later because of this?

Any inputs you have would be appreciated


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Homer

Northeast Indiana

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Posted: 02/18/09 06:07pm Link  |  Print  |  Notify Moderator

Probably will not hurt anything for the short distance you drove it. However, it is their error, I would get it in writing in the event a problem related to it develops at a later date. Blows my mind the mechanic couldn't see which engine you had.

old guy

Oregon (pronounced Or e gun)

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Posted: 02/18/09 06:13pm Link  |  Print  |  Notify Moderator

the tech needs an eye adjustment. 13 qts for a V6 is even pretty high, most V8's only take 5 with the filter.

rjf7g

Virginia

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Posted: 02/18/09 06:31pm Link  |  Print  |  Notify Moderator

Did they offer to come to you to keep you from driving it anymore in that condition or out of good customer service?


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Posted: 02/18/09 07:03pm Link  |  Print  |  Notify Moderator

old guy wrote:

the tech needs an eye adjustment. 13 qts for a V6 is even pretty high, most V8's only take 5 with the filter.


If it's a diesel it usually takes more...


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kaydeejay

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Posted: 02/18/09 07:21pm Link  |  Print  |  Notify Moderator

Your crankshaft was probably spinning in the oil and may have foamed it up. Was your oil pressure OK?
If the pressure didn't drop that short distance should not cause any long-term damage. But the tech needs to come and drain or pump the excess oil out and you should get a credit for what you didn't need.
Frankly I think you should get the next one free!


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amxpress

Clayton, NC

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Posted: 02/18/09 07:39pm Link  |  Print  |  Notify Moderator

Do you have a V-6?
If so, you didn't say which one. I think you should have the 2.7 Liter 5 cylinder diesel, that was the only engine available in 2006.
However,
The 3.0 Liter V-6 takes 13 qts.
The 3.5 Liter V-6 takes 10 qts.
The 2.7 Liter 5 cylinder takes 9 1/2 qts.
3 1/2 quarts TOO much won't damage your engine by just driving home.
Have the tech drain the excess oil and you'll be OK.
I would consider a different dealer, or at least complain to the service manager about it. The mechanic should have checked the oil level after changing it. He's not only a dipstick, maybe he forgot how to use one.


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RespondingBack

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Posted: 02/18/09 07:57pm Link  |  Print  |  Notify Moderator

1. Above posters correctly point out the issues re overfilling oil (foaming, etc.). For the short distance you drove, probably not damaged. You can Google effects of engine oil overfilling to get a whole bunch of articles. (You're not the only one who has had this problem--check Yahoo Sprintervan group).

2. The oil for the Sprinter V6 is different than the oil for the Sprinter Inline 5 cylinder. While the oil for the V6 is more expensive (Mobil ESP; designed for the newer emission system), it apparently does not have the same type of properties as the oil specified for the Inline 5 cylinder--so apparently you're better off using the slightly cheaper (but still expensive) Mobil 1 for 5 cylinders.

3. Maybe make sure they drain and replace all the oil with the right oil. Oil filter should probably be okay as the oil for the oil filter drains downward when engine is off--but you could always ask for a new one. Check your owners' manual re checking oil level (need to let engine sit for a couple of minutes).

jgaylor

Dewey, Arizona

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Posted: 02/18/09 09:22pm Link  |  Print  |  Notify Moderator

rjf7g wrote:

Did they offer to come to you to keep you from driving it anymore in that condition or out of good customer service?


yes they are coming tomorrow

computerbug

Sarasota

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Posted: 02/18/09 11:02pm Link  |  Print  |  Notify Moderator

Most mechanics do not change oil at a dealership they usually give it to a helper. A certified mech. would not have let this happen, if he did he needs to be reschool. Engine should have been run then dipstick ck. to see if it needed more.Find another place to get you rv serviced. Good Luck

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