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Open Roads Forum  >  Good Sam Roadside Assistance

 > Unable to receive local assistance

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fisher99

Oregon

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Posted: 04/16/18 08:24pm Link  |  Print  |  Notify Moderator

Hello. Just discovered this forum and thought someone might be able to shed some light on this.

A couple of years ago we were on our way from Grand Canyon to 29 Palms, CA. Just about 20 miles out of 29 Palms I blew (completely) 1 tire and holed the other tire on the right side of my TT. Having only 1 spare and no tire plugging kit I knew I needed assistance so called GSRA. After taking my info the agent said he would call back within 15 minutes. While I was waiting I got on the iPad and searched for tire shops in 29 Palms. The search turned up 5 shops and on my 2nd call I located a shop with a tire that would meet my needs. It was around 4:00 PM and they closed at 5:00. The GSRA agent called back and said he had located someone who could come out but it would be an hour and a half. It was 102 degrees out and we were baking, so I asked the agent if he couldn't get someone out of 29 Palms which was only 20 miles away. He said that he couldn't because GS didn't have any contracted services in 29 Palms. We told him to go ahead and schedule the repair service and we would just sweat it out (literally) and wait.

About 30 minutes later he called to say that the guy he had contracted called to say that he wasn't going to come afterall, and that he (the agent) was trying to find someone else to come out. I again requested that he contact someone from 29 Palms and was again told that that would not be possible. He said that he would call when he had a solution, but that he may not be able to get someone out until the next morning.

I decided that I couldn't just sit any longer so got out and started changing the blown tire for my spare, knowing that I would still not be able to go anywhere because the 2nd tire on that side was flat with a small hole. While I was changing the tire, a Good Samaritan stopped to see if he could help. He had a tire plugging kit and a compressor so we were able to fix and air up the 2nd tire so I could make my way into 29 Palms.

So, after sitting on the road for over an hour in 102 degree heat, being told that GSRA help was on the way, then that it wasn't, we were finally back on the road, due to the help of a stranger and not GSRA. I called the agent once we were moving and canceled the service request.

So, here's my question: Is there really not any way for GSRA to send someone from a town that is only 20 miles away rather than from somewhere that is an hour and a half away? And especially if the one that is an hour and a half away cancels and they can't find someone else to come until the next morning? Am I, as a GSRA customer, just basically out of luck? Spending the night on the side of a very narrow 2 lane road, just barely off the asphalt? Or is there some method that I should be aware of by which I could have received a better result from GSRA?

The good news is that I now travel with better preparation (tire plugging kit and compressor), but am still wondering if this experience was the norm for GSRA or if there is something that I should know that might help if I encounter a similar situation?

ScottG

Bothell Wa.

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Posted: 04/16/18 08:55pm Link  |  Print  |  Notify Moderator

That sounds pretty much like the majority of stories we hear about GS.
I think it's SOP.


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Lwiddis

Los Angeles :(

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Posted: 04/16/18 09:08pm Link  |  Print  |  Notify Moderator

Apparently GS couldn’t make a deal with a shop in 29 palms. I am concerned about the guy that said yes, then no. GS should dump that clown.


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JimR 1

Brandon, South Dakota

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Posted: 04/16/18 10:17pm Link  |  Print  |  Notify Moderator

"Hello. Just discovered this forum and thought someone might be able to shed some light on this"

You just discovered this forum but have been a member for 4 years??

JimR

fisher99

Oregon

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Posted: 04/16/18 11:50pm Link  |  Print  |  Notify Moderator

JimR 1 wrote:

"Hello. Just discovered this forum and thought someone might be able to shed some light on this"

You just discovered this forum but have been a member for 4 years??

JimR


Yep. I must have signed up for it when I became a GS member and forgotten about it. Just stumbled across it (again) tonight.

Ralph Cramden

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Posted: 04/17/18 01:51am Link  |  Print  |  Notify Moderator

fisher99 wrote:

Is there really not any way for GSRA to send someone from a town that is only 20 miles away rather than from somewhere that is an hour and a half away? And especially if the one that is an hour and a half away cancels and they can't find someone else to come until the next morning? Am I, as a GSRA customer, just basically out of luck? Spending the night on the side of a very narrow 2 lane road, just barely off the asphalt? Or is there some method that I should be aware of by which I could have received a better result from GSRA?



Not unless they want to spend more money than they need to pay the service provider who is under contract, which is a lowball number or the contractor would not have the contract to begin with. They are not going to do that. Just follow the money, and the fine print in your membership agreement.

A rep will be along shortly with the canned response and all will be kosher.

Scottiemom

South Dakota/Indiana

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Posted: 04/17/18 05:04am Link  |  Print  |  Notify Moderator

When we had a flat on our Class A (roofing nail in tread), it was a nightmare. Long story short, it happened at 2:30 p.m. and we finally got it changed at 9:30 that night. (GS) We found out that there was a Michelin tire center 22 miles away in Deland, FL. Boulevard Tire has multiple locations all over the state of Florida. They do not contract with Good Sam because of payment issues in the past. But if we had called them, they would have dispatched a truck to us. The driver would have removed, patched and plugged the tire and we would have been back on the road in about 45 minutes. Their mobile trucks can change all 18 tires on a big truck if necessary. Cost for our one tire? $75. The tab on our little deal was over $300. And we went to their tire center that night and boondocked on their lot. In the morning, they removed the faulty used tire the guy had put on and fixed our tire and put it back on where it ran for another 40,000 miles. So when we need a tire fixed, in Florida anyway, we will call around first and see if we can get it fixed before calling our service.

Dale


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Good Sam Care Team

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Posted: 04/17/18 06:10am Link  |  Print  |  Notify Moderator

Hello fisher99,

Thank you for contacting Good Sam, I apologize for the experience you had with Good Sam Roadside Assistance. I would like to have the roadside team look into this further.
Please provide a private message with your membership and contact number.

Thank you,
Ella
Good Sam Care Team

azdryheat

Tucson, AZ

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Posted: 04/17/18 08:39am Link  |  Print  |  Notify Moderator

I would just obtain services myself and submit the bill to my insurance agent.


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fisher99

Oregon

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Posted: 04/17/18 10:26am Link  |  Print  |  Notify Moderator

Good Sam Care Team wrote:

Hello fisher99,

Thank you for contacting Good Sam, I apologize for the experience you had with Good Sam Roadside Assistance. I would like to have the roadside team look into this further.
Please provide a private message with your membership and contact number.

Thank you,
Ella
Good Sam Care Team


Thanks. PM Sent.

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