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Open Roads Forum  >  Beginning RVing

 > Onan parts are bad

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D.E.Bishop

Eagle Rock, CA

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Posted: 05/16/18 04:30pm Link  |  Quote  |  Print  |  Notify Moderator

Six and one half months and can't send correct parts for pailure before October 30th. Really?


"I travel not to go anywhere, but to go. I travel for travel's sake. The great affair is to go". R. L. Stevenson

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Dutch_12078

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Posted: 05/16/18 05:17pm Link  |  Quote  |  Print  |  Notify Moderator

Which generator, which parts, and which vendor?


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Sam Spade

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Posted: 05/17/18 06:24am Link  |  Quote  |  Print  |  Notify Moderator

You are asking the wrong people by posting here.

Even if someone here could help, a LOT more details are necessary.


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Jim@HiTek

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Posted: 05/17/18 07:31am Link  |  Quote  |  Print  |  Notify Moderator

There's always these guys...Flight Systems


Jim@HiTek
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D.E.Bishop

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Posted: 05/17/18 09:02am Link  |  Quote  |  Print  |  Notify Moderator

I have a Onan HGJAB 5.5KW Series A Gen set. Specific parts were ordered by Advanced Generator Service in Azusa CA direct from ONAN. The parts are the stator, rotor, end bell and brush assembly.

So far eight sets have been ordered and delivered. At least three of the sets were damaged beyond use. The shop owner said, "destroyed" about the last set.

Specific problem is that when the four parts are assembled the brushes do not sit properly on the slip rings. The brushes are riding partly on the slip rings and partly on the plastic collar that holds the slip rings.

It seems that when the third set arrived from Onan back in December of 2017, they were installed and the tech didn't check the brushes and slip rings for proper alignment. The repairs lasted about four hours.

Onan customer service replied to my call about the parts not lining up properly and promised that they would check the assemblies for compliance to specifications on May 3, CS assured both myself and Advanced Generator Service they would safely package them. So far the parts have not been delivered.

D.E.Bishop

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Posted: 05/17/18 09:13am Link  |  Quote  |  Print  |  Notify Moderator

Jim@HiTek wrote:

There's always these guys...Flight Systems


I chose Advanced Generator Service for three reasons, one it is a three star rated shop(highest rating ONAN gives), two it is close and three, they had easy ingress and egress to their shop for my 33.5 foot RV.

Flight Systems is in PA, I don't want to drive there and sit around while they experience the same problems with Onan's parts not fitting. Six and a half months and still no parts from the manufacturer.

I'm sure you meant well but that is a heck of a drive. For the most part, I don't any problem with the technician's work, it is Onan who designed and made the generator and the replacement parts that is the problem.

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