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Open Roads Forum  >  Tech Issues

 > Sears. Craftsman, Die Hard, Adios

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azdryheat

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Posted: 12/27/18 04:18pm Link  |  Print  |  Notify Moderator

Customer service in the stores was pathetic, glad to see Sears close.


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rk911

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Posted: 12/27/18 04:23pm Link  |  Print  |  Notify Moderator

azdryheat wrote:

Customer service in the stores was pathetic, glad to see Sears close.

sad to see another once proud company torn apart.


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agesilaus

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Posted: 12/27/18 04:32pm Link  |  Print  |  Notify Moderator

azdryheat wrote:

Customer service in the stores was pathetic, glad to see Sears close.


Yeah, on the rare occasions that I would actually go to a Sears (or Kmart) finding an employee was almost impossible. And the ones that were there were chained to the checkout register and were know-nothings. Sears still had hard to find sockets and such not too long ago. Kmart was the same and with empty shelves to boot.


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wildtoad

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Posted: 12/27/18 04:34pm Link  |  Print  |  Notify Moderator

Sears and Kmart could have done everything right in regards to becoming a net company. IF the public thinks you are yesterday’s ( not to mention last centuries ) news you can’t fix that. You have to create a new presence, not just rebrand or say me too. Young people whose dad always used Craftsman might buy Craftsman. Otherwise Kobalt or other brands which are cheaper ( and blue) and will turn a screw will be just fine.


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Posted: 12/27/18 04:40pm Link  |  Print  |  Notify Moderator

DutchmenSport wrote:

SEARS has been in trouble for quite a while now. Bought a Radial arm saw in Aug 2014 and had to wait for it to ship from China. I was so disappointed. Saw is ok, but I'm still disheartened it came from China and not USA made. That was the last item i bought from Sears. No wonder they are going under.


Craftsman “HAND TOOLS” are US Made not much else is. Been that way for many years.


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Posted: 12/27/18 04:42pm Link  |  Print  |  Notify Moderator

rk911 wrote:

craftsman tools, at least the product name if not the quality, are available at Lowes.


Also available at several local ACE Hardware stores. I haven't tried to exchange a broken item yet though.

And as a note, I've been buying my Craftsman hand tools off of Ebay. Most of the time the prices are very reasonable and you can get the older original tools. But do watch out for Ebay, sometimes someone will sell an item for a very low cost and then nail you on the shipping. Most wrenches and sockets have free shipping.

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donn0128

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Posted: 12/27/18 04:46pm Link  |  Print  |  Notify Moderator

old guy wrote:

it was K mart who bought sears. I used to work at sears and when K mart who was a failing company bought sears they brought sears to it's level. sears went down on both knees at that time. their warranties went from great to BS. Sears used to be a company who stood by their products not so any more


DW worked 17 years at Sears. First Grand Ave, then Clackamas town center, finally Washington square. By the time she left the hand writing was on the wall. And thst was 20 years ago.





midnightsadie

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Posted: 12/27/18 04:46pm Link  |  Print  |  Notify Moderator

tried to return a broken tool to ACE hardware ,said I had to go to the sears store.

wa8yxm

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Posted: 12/27/18 04:47pm Link  |  Print  |  Notify Moderator

rk911 wrote:

craftsman tools, at least the product name if not the quality, are available at Lowes.


Either True value or ACE hardware (not sure which) likewise. have been for some years (The one advertising "Wrap it in red")

Craftsman used to be a top quality lifetime guaranteed product but they dropped the lifetime warranty some years back.


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Chum lee

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Posted: 12/27/18 04:50pm Link  |  Print  |  Notify Moderator

donn0128 wrote:

Craftsman tools used to be quality like SnapOn. Now its junk like the cheapest Harbor Freight tools. I have thousands of dollars of Lifetime warranty Craftsman tools that I can no longer get replaced.


Actually that's not a bad thing as long as the tools are about 45 years old or more and you treat them nicely. (don't break them) Even if you do get older broken tools replaced under warranty with today's quality Craftsman tools, IMO the replacements are nothing more than paperweights or trashcan fillers. Craftsman hand tools used to be good tools. Not so now.

Chum lee

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