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Open Roads Forum  >  General RVing Issues

 > Lippert Components - Not our friends.

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Freightguy

River Ranch, FL

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Posted: 01/11/19 01:24pm Link  |  Quote  |  Print  |  Notify Moderator

Very disappointed in Lippert Components. I have a dual air/hydraulic leveling system on my motor home made by Lippert for Valid Systems. One morning we woke up and went to leave our site. We were only there one night so I leveled on the air system. When I put the leveling system into travel mode the pump motor starting a high pitch and very loud whine and quickly failed. When we reached our destination and I could start to look at things better I took apart the pump assembly from the manifold and then removed it from the jug and found that a small plastic piece that looks very much like a straw had broken off from where it was inserted into the pump. This plastic piece was about 1 inch long and 1/2 inch in diameter. The pick up tube connected to it and therefore the pump and motor were running dry right before it failed.

I started dealing with Lippert and was told that they would not sell this plastic piece to me and that I would have to buy their part # 359354 @ $2176.95. This part number is for the entire pump assembly. How nice of them. The little plastic piece could not cost more than a few pennies and I would have been happy to pay a premium for it, but not thousands of dollars. I know I am smarter than the pump so I drilled out the area the plastic part clipped into and threaded it and screwed in a brass hose barb that will never break. Then I bought a new motor from Ebay for $165.00. Put the whole thing back together and it works great. But it still eats at me just how bad they would have ripper me off. My end cost was just under $200 to make the repairs.

I wanted to share this for two reasons. 1st because of how disgusted I am with Lippert. and 2nd so that others may find this and be able to help themselves not be taken advantage of.

Photos of what I did are here in no order. https://imgur.com/a/mzWmbkk


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wanderingaimlessly

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Posted: 01/11/19 01:40pm Link  |  Quote  |  Print  |  Notify Moderator

Depending on how the piece was made, you may have been able to have someone with a 3D printer fabricate a new one.

Just a thought for future reference.

agesilaus

North Florida

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Posted: 01/11/19 01:54pm Link  |  Quote  |  Print  |  Notify Moderator

Yeah or a local machine shop might be able to fabricate one out of metal or maybe plastic. Take the piece to one and see what they say.


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DutchmenSport

Between Anderson, Pendleton, & Lapel, Indiana

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Posted: 01/11/19 01:57pm Link  |  Quote  |  Print  |  Notify Moderator

Yea, this practice is more common than you may realize. They want to you replace the entire thing for a small part that costs only pennies.

My Dell Lap Top cost me almost $1000.00 three years ago. I've maintained the service contract warranties on it through Best Buy. A few weeks ago, the plug that plugs into the computer from the power brick got caught in the electric recliner chair in the fifth wheel and bent the male end that plug into the computer. I was able to bend it somewhat so I could keep a charge, but could only charge if I wasn't using the computer. If the cord wiggled at all, it would loose connection.

So I contacted Best Buy and because of the service contract they said no problem. The placed an order for a new power brick with the attached cord and plug. Well, after about 2 months I still had not received it. Called, found out they "said" it was on back order. Waited longer, and they said it was ready to ship. Waited longer, called back again, said it wasn't the right part and they didn't have it and Dell quit making that power brick. I was just SOL. They told me I could buy a new computer ... at the cost of $1000 for a perfectly good, working lap top that's actually been very, very stable for 3 years! Unheard of!

My wife went on the internet, did some searching, found the power brick with the exact numbers for $10.00. Ordered it, even free shipping, and had it in 2 days. It's worked perfect now for about 4 weeks.

Yea, this happens a lot. Just be glad YOU had the mechanical aptitude and tenacity to be able to fix it yourself.

Good job!


DutchmenSport

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Freightguy

River Ranch, FL

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Posted: 01/11/19 01:57pm Link  |  Quote  |  Print  |  Notify Moderator

Agreed, I bought a nylon barb and decided to go with the brass so it would never break again so I probably still would have gone brass even if I had the 3D printer option.

wanderingaimlessly wrote:

Depending on how the piece was made, you may have been able to have someone with a 3D printer fabricate a new one.

Just a thought for future reference.


Oasisbob

Portland Oregon 97266

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Posted: 01/11/19 04:19pm Link  |  Quote  |  Print  |  Notify Moderator

Cheap Junk. No pride in workmanship. All about profits. Sadly they could have used quality materials for very little more expense and passed it on to you but chose not to. Thanks for the warning. Problem is the RV industry as a whole buys this junk in bulk and really are not our friends.


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ScottG

Bothell Wa.

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Posted: 01/11/19 05:05pm Link  |  Quote  |  Print  |  Notify Moderator

They are the very poster child for junk.
I fear any complicated system in an RV that's made by Lippert and will avoid buying anything with such a system if I can.
There are just some things you cannot do cheap - hydraulics being one.


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path1

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Posted: 01/11/19 06:18pm Link  |  Quote  |  Print  |  Notify Moderator

After a lippert 5th wheel failure and they wouldn't stand behind their work, I tried to get away from lippert all I could and bought an arctic fox. Still stuck with Lippert windows and doors.

Lippert not your friend that's for sure.

SidecarFlip

SE Michigan

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Posted: 01/11/19 06:50pm Link  |  Quote  |  Print  |  Notify Moderator

Lippert blows.


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ScottG

Bothell Wa.

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Posted: 01/11/19 09:22pm Link  |  Quote  |  Print  |  Notify Moderator

For the heck of it, I sent LCI a link to this discussion. Would be interesting to see how they feel about the subject matter.

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