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Open Roads Forum  >  Fifth-Wheels

 > Our good friends got a new Cedar Creek...

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ramyankee

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Posted: 07/10/19 11:35am Link  |  Quote  |  Print  |  Notify Moderator

I guess it is actually a 2020. They didn't want to purchase from their local dealer, that huge nation wide chain. So they chose a dealer that they felt comfortable with, a dealer in Ukiah Ca...
Since neither have the class A license he delivered it to them. They are taking the training for the license so officially they have never driven it...
Now comes the good part. The husband was glancing at the 5th wheel, looked up and thought something looked out of whack. Went out bought a longer ladder and when he got level with the roof saw that it had peeled back from the front cap and a bit from the drivers side. His dealer said take pictures and turn in a claim. Side note, before they saw the damage it had rained on it...
Question: what are the chances of telling Cedar Creek they would sure like a NEW replacement? What are the chances of water damage that may end up biting them in the butt later? What are recommendations? Has this happened to anyone?
She has retired within the year and he is retiring at the end of the year. Their FIRST rv ever and now they are both a bit ticked...

Thank you


Rick and Patti ">
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ependydad

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Posted: 07/10/19 11:47am Link  |  Quote  |  Print  |  Notify Moderator

The only time I've heard of RV manufacturers taking rigs back is with legal action. If they're willing to get lawyers involved, they may be able to get the manufacturer to take it back.

Otherwise, I'd wait and see what the manufacturer will do. I'd personally be calling Cedar Creek vs. waiting to hear back from what the dealer does/says.

Often times, a factory return is in order.

I'd definitely be up there patching it in some way temporarily to avoid any further water intrusion.


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opnspaces

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Posted: 07/10/19 11:48am Link  |  Quote  |  Print  |  Notify Moderator

Get a tarp or something on it right now. depends on how much it rained as to how much damage there might be. It could be no damage, or it could turn into extensive damage. the only way is to get it to the dealer so they can start inspecting it. But if I were them I would insist that it stays tarped or stored indoors until it was repaired. Many dealers are prone to parking things in the back lot out in the weather for weeks or months while they wait for warranty claims to go through.

Wanting a new one is a normal reaction and I would have the same reaction. Unfortunately that is not likely to happen and they are stuck with the unit they received.

I've never owned a 5th wheel, but is it common to need a class A license to pull one?


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ramyankee

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Posted: 07/10/19 12:05pm Link  |  Quote  |  Print  |  Notify Moderator

opnspaces wrote:

Get a tarp or something on it right now. depends on how much it rained as to how much damage there might be. It could be no damage, or it could turn into extensive damage. the only way is to get it to the dealer so they can start inspecting it. But if I were them I would insist that it stays tarped or stored indoors until it was repaired. Many dealers are prone to parking things in the back lot out in the weather for weeks or months while they wait for warranty claims to go through.

Wanting a new one is a normal reaction and I would have the same reaction. Unfortunately that is not likely to happen and they are stuck with the unit they received.

I've never owned a 5th wheel, but is it common to need a class A license to pull one?


The class A is needed due to the weights. I do believe anything over 15000# requires the class A. And we are talking california. So glad we finally were able to move out of there.

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Posted: 07/10/19 12:56pm Link  |  Quote  |  Print  |  Notify Moderator

ramyankee wrote:


Question: what are the chances of telling Cedar Creek they would sure like a NEW replacement? What are the chances of water damage that may end up biting them in the butt later? What are recommendations? Has this happened to anyone?
None, High but maybe less if stored inside.

Yes stored inside because it will be weeks if not months before it's repaired and then frankly at what quality?

I hate these types of posts - So many go by their car buying experience which is generally consistent and good and wind up with issues. Sure wish we could get everyone to understand that they have to do their own extensive PDI and basically ignore a dealers PDI.

Hoping they have a good dealer and don't get burned but file a claim while necessary doesn't sound like it.


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Posted: 07/10/19 12:59pm Link  |  Quote  |  Print  |  Notify Moderator

The only possible leverage is they haven't towed the rig but otherwise are committed. Just a thought.

Suggest to them that they don't move it - have the dealer move it.

Lwiddis

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Posted: 07/10/19 02:00pm Link  |  Quote  |  Print  |  Notify Moderator

“Cedar Creek is dedicated to enhancing the joy of the outdoors and your peace of mind, by building better quality recreational vehicles designed to withstand rugged road conditions and extreme temperatures. Experience Cedar Creek – see where the road leads and enjoy what life has to offer.”

As long as the checks from Forest River keep arriving on time in Omaha...


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laknox

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Posted: 07/10/19 02:45pm Link  |  Quote  |  Print  |  Notify Moderator

ramyankee wrote:

opnspaces wrote:

Get a tarp or something on it right now. depends on how much it rained as to how much damage there might be. It could be no damage, or it could turn into extensive damage. the only way is to get it to the dealer so they can start inspecting it. But if I were them I would insist that it stays tarped or stored indoors until it was repaired. Many dealers are prone to parking things in the back lot out in the weather for weeks or months while they wait for warranty claims to go through.

Wanting a new one is a normal reaction and I would have the same reaction. Unfortunately that is not likely to happen and they are stuck with the unit they received.

I've never owned a 5th wheel, but is it common to need a class A license to pull one?


The class A is needed due to the weights. I do believe anything over 15000# requires the class A. And we are talking california. So glad we finally were able to move out of there.


I thought it was a combined weight of 26k that was the kicker...

Lyle


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laknox

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Posted: 07/10/19 02:47pm Link  |  Quote  |  Print  |  Notify Moderator

Over on the KZ forum there's a thread about a brand new FW that had a small fridge fire. Between the dealer and KZ, the owner got another, brand new, FW. Sadly, the dealer repaired the one that had the fire and it's now on their lot listed as "new". Too bad there's not an "RVFax"...

Lyle

Hammerboy

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Posted: 07/10/19 03:16pm Link  |  Quote  |  Print  |  Notify Moderator

ependydad wrote:

The only time I've heard of RV manufacturers taking rigs back is with legal action. If they're willing to get lawyers involved, they may be able to get the manufacturer to take it back.

Otherwise, I'd wait and see what the manufacturer will do. I'd personally be calling Cedar Creek vs. waiting to hear back from what the dealer does/says.

Often times, a factory return is in order.


Not necessarily so, our 2017 Wildcat which also is a Forest River product was replaced by the factory with a brand new unit when we had some delamination with the floor (blamed it on the adhesive manufacturer) and a cosmetic issue with the exterior walls. We never dreamed they would replace it nor did we ask them too but they did anyway and who are we to argue with that. The bonus was the new one came with a second AC unit for our troubles, exterior ref. as they are standard with changes in the model, and 16" wheels [emoticon]. They even told us to give them a $$ amount for any aftermarket items that we put on such as new bath faucet, expansion tank, and a inexpensive Henges bath fan. Given the the extra stuff on our new one we said no worries on the items we added.

The manufacturer treated us very well, you may be surprised.

Dan


2013 Chevy crew 2500 HD Duramax
2017 Wildcat 29rlx fifth wheel

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