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Open Roads Forum  >  Fifth-Wheels

 > Our good friends got a new Cedar Creek...

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B.O. Plenty

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Posted: 07/10/19 03:26pm Link  |  Quote  |  Print  |  Notify Moderator

Cedar Creek has treated me and many others very well with warranty issues. Can't say the same for other Forest River lines but Cedar Creek seems to be an exception. Doubtful they will exchange it but you never know.
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ependydad

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Posted: 07/10/19 03:36pm Link  |  Quote  |  Print  |  Notify Moderator

Hammerboy wrote:

ependydad wrote:

The only time I've heard of RV manufacturers taking rigs back is with legal action. If they're willing to get lawyers involved, they may be able to get the manufacturer to take it back.

Otherwise, I'd wait and see what the manufacturer will do. I'd personally be calling Cedar Creek vs. waiting to hear back from what the dealer does/says.

Often times, a factory return is in order.


Not necessarily so, our 2017 Wildcat which also is a Forest River product was replaced by the factory with a brand new unit when we had some delamination with the floor (blamed it on the adhesive manufacturer) and a cosmetic issue with the exterior walls. We never dreamed they would replace it nor did we ask them too but they did anyway and who are we to argue with that. The bonus was the new one came with a second AC unit for our troubles, exterior ref. as they are standard with changes in the model, and 16" wheels [emoticon]. They even told us to give them a $$ amount for any aftermarket items that we put on such as new bath faucet, expansion tank, and a inexpensive Henges bath fan. Given the the extra stuff on our new one we said no worries on the items we added.

The manufacturer treated us very well, you may be surprised.

Dan


Dan, I love being corrected like that. (not sarcasm) It's great to hear they took care of you. Did they just come out with the offer? "Wow, this rig is really messed up- how about we just replace it?"

The Sabre factory ended up treating me quite well when I had issues. But I didn't have my rig replaced.


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mikim

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Posted: 07/10/19 03:40pm Link  |  Quote  |  Print  |  Notify Moderator

I would recommend you not hire a lawyer right away, but start researching someone who is familiar with Lemon Laws in their State. Once the mfg. decides the best way to handle repair the unit, I would negotiate a longer warranty period in the case of delamination in the area that has been rained on.





Hammerboy

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Posted: 07/10/19 04:08pm Link  |  Quote  |  Print  |  Notify Moderator

ependydad wrote:

Hammerboy wrote:

ependydad wrote:

The only time I've heard of RV manufacturers taking rigs back is with legal action. If they're willing to get lawyers involved, they may be able to get the manufacturer to take it back.

Otherwise, I'd wait and see what the manufacturer will do. I'd personally be calling Cedar Creek vs. waiting to hear back from what the dealer does/says.

Often times, a factory return is in order.


Not necessarily so, our 2017 Wildcat which also is a Forest River product was replaced by the factory with a brand new unit when we had some delamination with the floor (blamed it on the adhesive manufacturer) and a cosmetic issue with the exterior walls. We never dreamed they would replace it nor did we ask them too but they did anyway and who are we to argue with that. The bonus was the new one came with a second AC unit for our troubles, exterior ref. as they are standard with changes in the model, and 16" wheels [emoticon]. They even told us to give them a $$ amount for any aftermarket items that we put on such as new bath faucet, expansion tank, and a inexpensive Henges bath fan. Given the the extra stuff on our new one we said no worries on the items we added.

The manufacturer treated us very well, you may be surprised.

Dan


Dan, I love being corrected like that. (not sarcasm) It's great to hear they took care of you. Did they just come out with the offer? "Wow, this rig is really messed up- how about we just replace it?"

The Sabre factory ended up treating me quite well when I had issues. But I didn't have my rig replaced.


I think what helped was I wanted to take it back to the factory for repairs. The dealer thought it might be beyond what they could do properly so I volunteered and brought it back myself as I only live a couple hours away. When I met the factory representative and my contact person in the parking lot the first thing the rep said when I showed them was "this whole unit may get replaced" a couple days later they emailed and confirmed that they would. I'm glad I brought it back myself vs. dealer emailing them pictures, etc. I don't know if it fell back on the adhesive manufacturer as he indicated there was a period where they had bad adhesive. Never heard the final "why"

Dan

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Posted: 07/11/19 05:23am Link  |  Quote  |  Print  |  Notify Moderator

Here are some contact info that might help them to reach out and inquire what can be done.
https://forestriverinc.com/rvs/contact-us/cedar-creek-hathaway-edition?RegionSelected=1

https://forestriverfrog.com/ContactUs.aspx


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pcm1959

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Posted: 07/11/19 08:48am Link  |  Quote  |  Print  |  Notify Moderator

No one has mentioned "finger pointing". Seems like since its left the dealers lot after a pre delivery inspection that FR and the dealer would blame who ever delivered it to it's current location. Any pix you could post of the damage?

* This post was last edited 07/11/19 02:01pm by pcm1959 *   View edit history


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ramyankee

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Posted: 07/11/19 10:46am Link  |  Quote  |  Print  |  Notify Moderator

pcm1959 wrote:

No one has mentioned "finger pointing". Seems like since its left the dealers lots after a pre delivery inspection that FR and the dealer would blame who ever delivered it to it's current location. Any pix you could post if the damage?


Since the buyers did not have the class A license required the dealer in Ukiah delivered it to them.


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Posted: 07/11/19 10:52am Link  |  Quote  |  Print  |  Notify Moderator

Oh now your going to blame the delivery company for pulling it like they always do. If they encountered severe weather on the way it should have been noted by the driver.

laknox

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Posted: 07/11/19 11:29am Link  |  Quote  |  Print  |  Notify Moderator

garyp4951 wrote:

Oh now your going to blame the delivery company for pulling it like they always do. If they encountered severe weather on the way it should have been noted by the driver.


As the OP stated in his first post, the DEALER delivered the FW, not a hotshot driver.

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WaterJosh

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Posted: 07/11/19 05:00pm Link  |  Quote  |  Print  |  Notify Moderator

If I may ask, where do they live, I grew up just 20 minutes away from Ukiah. They have had some torrential downpours in the last month there. I know I looked at a smaller trailer in Ukiah years ago, I had a small truck at the time and so was more concerned with the weight. The guy sat there with a calculator doing the weights with water and such, and we came up with very different numbers, he swore up and down the weight of water was 7lbs/gallon. The weight is actually 8.34lbs/gallon, and my water treatment licenses dictate that I better know what I am talking about. He proceeded to inform me that I must be terrible at my job if I didn't even know what water weighed... needless to say we left.

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