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Open Roads Forum  >  Around the Campfire  >  General Topics

 > "How did we do" ...everybody wants a survey

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Deb and Ed M

SW MI & Space Coast, FL USA

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Joined: 06/07/2004

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Posted: 07/29/19 07:30am Link  |  Quote  |  Print  |  Notify Moderator

wa8yxm wrote:

Many companies use the survey to pick who to terminate and/or who to promote. Just so you know.


I LIKE surveys, simply because if I had a good customer service experience, I make sure that I praise my contact by name. Nice to know I might have saved a few from pink slips?

This would also explain why (IMO) customer service overall has improved at many places? (My cable service provider comes to mind - dealing with them a decade ago was a nightmare - now they seem quite friendly and efficient)

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