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Open Roads Forum  >  Camping World Service and Installation

 > Camping World Terrible Customer Service

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TommyT1990

Charleston, SC

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Joined: 08/23/2019

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Posted: 08/23/19 01:38pm Link  |  Print  |  Notify Moderator

We purchased a 2019 travel trailer from Camping World of North Charleston, SC in May 2019. We notified Camping World and the providers on May 23, 2019, in writing, of our intent to cancel the Travel Trailer Service Agreement, the Exterior/Interior Protection Plan and the Good Sam Tire & Wheel Service Contract. The dealership staff attitude turned dismissive toward us at that time.

We were notified on June 6, 2019 that the cancellations were approved. As of today, no refunds have been made to the lien holder bank. The contract requires Camping World to pay a certain amount each day beyond the initial refund amount for their delays. They are in breach of the contract and obviously could care less.

I recommend that anyone considering purchasing an RV to look elsewhere. Their customer service is horrible and I wish that we would have taken the advice of the people that have posted complaints. Do yourself a favor and do not buy from Camping world.

gbopp

The Keystone State

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Posted: 08/23/19 01:51pm Link  |  Print  |  Notify Moderator

TommyT1990 wrote:

I wish that we would have taken the advice of the people that have posted complaints.

You knew about the Customer Service and still made a purchase?

Good Sam Care Team

Everywhere

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Posted: 08/23/19 02:22pm Link  |  Print  |  Notify Moderator

Hello TommyT1990,

Thank you for your time, we apologize for experience you are having getting the refund from the Charleston Camping World location. I see you called in today and spoke to the Good Sam Elite Team. Your concerns have been forwarded to the leadership team for review and follow up.


Thank you,
Ella
Good Sam Care Team

guidry

Texas Cajun

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Posted: 08/23/19 02:29pm Link  |  Print  |  Notify Moderator

Be aware, it may be in the fine print that any refund from cancellation could be posted at the back end of the loan (if you did a loan). Meaning, you won't see a refund as it just lowers the final payment(s) by the amount of the contracts.

midnightsadie

ohio

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Posted: 08/23/19 02:38pm Link  |  Print  |  Notify Moderator

I,d like to be nasty but mom said I,shouldn,t

Lwiddis

Veterans’ Park, Monterey, California

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Posted: 08/23/19 05:08pm Link  |  Print  |  Notify Moderator

Better customer service would grow CW’s business.


Winnebago 2101DS TT & 2020 Chevy Silverado 1500 LTZ Z71, 300 watts solar-parallel & MPPT, Trojan T-125s. TALL pole for flags. Prefer USFS, COE, BLM, NPS, TVA, USF&WS, state & county camps. Bicyclist! 14 year Army vet - 11B40 then 11A - (MOS 1542 & 1560)


Good Sam Care Team

Everywhere

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Posted: 09/09/19 09:57am Link  |  Print  |  Notify Moderator

Hello,

I am closing this topic due to lack of activity. Thank you for your time and participating. Please feel free to open a new thread on this topic in the future if you wish.

Thank you,
Ella
Good Sam Care Team

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