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 > New trailer (almost)

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wowens79

Georgia

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Posted: 09/17/19 07:30pm Link  |  Quote  |  Print  |  Notify Moderator

Had a friend with a bad toilet in a new camper, in a similar situation. Dealer said they were waiting on the part. My friend walked around the dealers sales yard on a Saturday telling potential customers about how he had been waiting a month to get his brand new camper fixed. Some how the dealer found the part in the shop and got him fixed in an hour.


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badsix

north bend or.

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Posted: 09/17/19 07:32pm Link  |  Quote  |  Print  |  Notify Moderator

I would check with your local better business office or a lawyer you've only had ownership about 17 days you might have a money back policy in your favor. it would be worth checking.
Jay D.

ScottG

Bothell Wa.

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Posted: 09/17/19 07:46pm Link  |  Quote  |  Print  |  Notify Moderator

badsix wrote:

ScottG wrote:

This is getting blown way out of proportion for such a minor problem. The dealer will get a replacement window and it will be replaced under warranty. No big deal. (I WISH that had been all that was wrong with mine).
I would take the trailer until the part comes in and go camping.

Two weeks and the possibility for more. as it sounds like they don't even have parts to fix it. i'd call that a little more than a big deal. I would talk to the manager again and mention that you want your money back and that your going to contact an attorney, see what that does to the conversation.
Jay D.


No, I would call something like a bad leak or the need for a new roof (my case) a "major" problem. A window, like any single piece, is just something to be swapped out.
A window is something I would let them get and then return the RV during the off-season for replacement.
No one has refused to fix anything. They just need to get the part and for something that size, it will probably come inside another new trailer when it is delivered. That's how they ship larger items.
Don't sweat this.


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opnspaces

San Diego Ca

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Posted: 09/17/19 08:05pm Link  |  Quote  |  Print  |  Notify Moderator

I was going to suggest you take the trailer home and camp in it until they get the new window in and it's convenient for you. But then I saw the part in the original post where you basically said you won't take it until it's fixed. The fact that you never took it off the lot might be able to work in your favor. But hopefully it doesn't get to that point.

Tomorrow (Wednesday) I would call the dealer for an update on what is happening. Then call the customer service number for the manufacturer and talk to them about it. Ask them if the dealer has even ordered the part yet. Tell them you are getting frustrated and need some assistance from them to get things moving. See what they say.

But truly nothing you described sounds like a show stopper and I would take the trailer and go camping.


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belairbrian

Alabama

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Posted: 09/17/19 09:35pm Link  |  Quote  |  Print  |  Notify Moderator

I'd contact Keystone. I've owned a couple Keystone products. They have always been helpful. Our first new RV was a Keystone Springdale. At PDI the table was as bowed as a sway back mule. The part was ordered that day. We went home (about 150 miles) and Keystone just shipped anew table to the house. Didn't want the old one back.
When the outdoor shower shot a knob across Topsail Hill. They again sent the part and I had it installed myself (my choice).

My point being, from my experience Keystone customer support has always been very responsive.


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bob4a3

SW Florida

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Posted: 09/18/19 07:03am Link  |  Quote  |  Print  |  Notify Moderator

Thanks for the replies. Maybe I'm just upset that the dealer tried to hide the issues. Think I'll call keystone, express my disappointment and see if they can help expedite a new window.

From there I'll probably pick it up and go camping.

Jebby14

Windsor Ontario

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Posted: 09/18/19 07:39am Link  |  Quote  |  Print  |  Notify Moderator

I've done the wander the lot talking to all the potential customers thing with a used car lot. Not much comes of it other than an angry sales staff but it sure felt good.


If it moves and it shouldn't..... duct tape
if it doesn't move and it should.....WD40
if all else fails .....BFH


Grit dog

Black Diamond, WA

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Posted: 09/18/19 09:27am Link  |  Quote  |  Print  |  Notify Moderator

As said, persistence is your only recourse at this point.
In the meantime, go camping if you were planning to. I dont think leaving it on their lot as a reminder will speed up the process


"Yes Sir, Oct 10 1888, Those poor school children froze to death in their tracks. They did not even find them until Spring. Especially hard hit were the ones who had to trek uphill to school both ways, with no shoes." -Bert A.

guidry

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Posted: 09/18/19 11:33am Link  |  Quote  |  Print  |  Notify Moderator

ScottG wrote:

T and that your going to contact an attorney, see what that does to the conversation.
Jay D.


My advice is against saying you'll get an attorney involved. In my business if someone says either of the "A" words (one being attorney) then I quit speaking to them and let my attorney get involved if/when we get a letter. Once you elevate the conversation to attorney then they may just sit back and not do anything. More flys with honey, as they say. Be polite, firm and respectful is my motto.

Good luck

Bumpyroad

Virginia

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Posted: 09/18/19 04:21pm Link  |  Quote  |  Print  |  Notify Moderator

guidry wrote:

ScottG wrote:

T and that your going to contact an attorney, see what that does to the conversation.
Jay D.


My advice is against saying you'll get an attorney involved. In my business if someone says either of the "A" words (one being attorney) then I quit speaking to them and let my attorney get involved if/when we get a letter. Once you elevate the conversation to attorney then they may just sit back and not do anything. More flys with honey, as they say. Be polite, firm and respectful is my motto.

Good luck


I thought policy here was that if the word attorney, etc., was used, the thread would be closed.
bumpy





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