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Open Roads Forum  >  Travel Trailers  >  General Q&A

 > New trailer (almost)

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bob4a3

SW Florida

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Posted: 09/17/19 03:22pm Link  |  Quote  |  Print  |  Notify Moderator

So bought a new Keystone Cougar 22RBS on 8/30/19. Not first trailer but first new. Show up a week later to pick it up and find numerous problems, the worst being a defective front window. Seems as if the plastic? sandwiched between the glass has bubbled so bad that the whole window looks like it is wet with rain drops. The thing is when we saw it the first time it was raining so it looked normal

On pick up day the shade was closed so I didn't notice until we were about to accept it. The service guy doing the walkthrough says. "I had no idea but it will be covered by warranty". How do you prep a trailer and not notice the whole window is defective?

So here I am 2 weeks later and the trailer is still at the dealer waiting to hear what the mfg is going to do. No estimate as to when a new window will be shipped and when it will be installed.

So I am paying for the trailer, paying for insurance and paying for storage for a trailer I don't have. They tried to get me to take it home but I refused.

Any ideas on my next step? I have spoken to the general manager but he has not helped.

How do you prep a trailer and and overlook things like: TV antenna doesn't work, no hubcap on one wheel, Mismatched lug nuts, no caps on rear bumper, not washed, broken shade, and defective window that they tried to hide,

Thoughts?

Lwiddis

Los Angeles area :(

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Posted: 09/17/19 03:34pm Link  |  Quote  |  Print  |  Notify Moderator

Sorry but you violated rule number two. No money until you inspect and all items are fixed. Start calling the manufacturer...polite, factual, repeatedly.


Winnebago 2101DS TT & 2020 Chevy Silverado 1500 LTZ Z71, 300 watts solar-parallel & MPPT, Trojan T-125s. TALL pole for flags. Prefer USFS, COE, BLM, NPS, TVA, USF&WS, state & county camps. Bicyclist! 14 year Army vet - 11B40 then 11A - (MOS 1542 & 1560)


Lwiddis

Los Angeles area :(

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Posted: 09/17/19 03:39pm Link  |  Quote  |  Print  |  Notify Moderator

Start emailing them too...polite, factual, repeatedly.

https://www.keystonerv.com/owners/contact-us/

Bumpyroad

Virginia

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Posted: 09/17/19 04:33pm Link  |  Quote  |  Print  |  Notify Moderator

your PDI should have stopped the sale with no money exchanged.
bumpy





lap527

Ocala, Florida

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Posted: 09/17/19 04:42pm Link  |  Quote  |  Print  |  Notify Moderator

To put it bluntly, NO way in hell would they be charging for **** that I am not responsible for. Is is a done deal with your bank, credit union or whatever? This kind of stuff makes my blood boil. If it's a done deal, not looking good for you but then again if you didn't take delivery you may have some recourse. I have a DH putting pressure on me to sell our perfect TC because we have a tt now but not going to agree to nothing until I know the new acquired tt is good. Good Luck!


2006 Dodge 3500 dually 4X4 / 2013 Livin Lite 10.0 TC /Torklift talons, fastguns, stableloads, superhitch, and truss/ towing a
14'V Nose Trailer Hauling 2014 Tri-glide Harley Davidson, recently added a 2016 Livin Lite 21RBS travel trailer. No Wood!No Rot!


Lynnmor

Red Lion

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Posted: 09/17/19 04:46pm Link  |  Quote  |  Print  |  Notify Moderator

It is easy to blame the first time purchaser for the overlooked issues. You went into this purchase thinking that the dealer would quickly do the right thing and now you experienced reality. Don't blame yourself on missing these things, you probably had faith in your fellow man.

What to do? The dealer has you over the barrel and knows that you will never be a customer again, so he couldn't care less. There is little chance that the deal can be reversed, but just push the issue till he can't stand it. Contact the factory and tell them that the trailer is not fit for delivery.





bob4a3

SW Florida

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Posted: 09/17/19 05:23pm Link  |  Quote  |  Print  |  Notify Moderator

Unfortunately the deal was made before we arranged the pdi and pick up. We were forced to wait because no one was writing insurance policy’s because of the pending hurricane that never happened. So here we are. I should never have completed the deal before we were able to do the final inspection.

Do you think the mfg will help get this resolved sooner?

SoundGuy

S Ontario

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Posted: 09/17/19 06:39pm Link  |  Quote  |  Print  |  Notify Moderator

bob4a3 wrote:

Do you think the mfg will help get this resolved sooner?


No reason for the manufacturer to get involved, you bought the trailer from the dealer not the factory.

ScottG

Bothell Wa.

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Posted: 09/17/19 07:13pm Link  |  Quote  |  Print  |  Notify Moderator

This is getting blown way out of proportion for such a minor problem. The dealer will get a replacement window and it will be replaced under warranty. No big deal. (I WISH that had been all that was wrong with mine).
I would take the trailer until the part comes in and go camping.


Scott, Grace and Wesly
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badsix

north bend or.

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Posted: 09/17/19 07:26pm Link  |  Quote  |  Print  |  Notify Moderator

ScottG wrote:

This is getting blown way out of proportion for such a minor problem. The dealer will get a replacement window and it will be replaced under warranty. No big deal. (I WISH that had been all that was wrong with mine).
I would take the trailer until the part comes in and go camping.

Two weeks and the possibility for more. as it sounds like they don't even have parts to fix it. i'd call that a little more than a big deal. I would talk to the manager again and mention that you want your money back and that your going to contact an attorney, see what that does to the conversation.
Jay D.

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