RV.Net Open Roads Forum: Tech Issues: Shaw Direct/Winegard

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jheppner

Scotch Creek, B.C. Canada

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Posted: 11/01/19 10:37am Link  |  Quote  |  Print  |  Notify Moderator

We definitely have the latest LNB, plus the new software provided by Winegard, which was installed in October. As I said, the automatic dish worked fine as we were travelling south until we arrived in the Laughlin area. Now we are still moving south and we're having to stop the dish when it finds "111". No more "automatic"! When we do this, our signals are always over "90 green" but because we're only working off "111", there are a number of channels missing, none of which affect our viewing habits, thank goodness. As soon as I get good cell phone reception, I will call Winegard to try and get some more up to date information.

roy67ss

Drumheller, Alberta

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Posted: 11/03/19 10:49pm Link  |  Quote  |  Print  |  Notify Moderator

The update is hardware that includes a new controller and internals in the turret. Any software would come programmed into the controller. Please let us know what Wingard says. I have heard of some dealers having issues with the new update as well.


Roy

2011 GMC 3500, Duramax, Allison
2008 HitchHiker LS 29.5 FKTG with most options


jheppner

Scotch Creek, B.C. Canada

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Posted: 11/07/19 09:49am Link  |  Quote  |  Print  |  Notify Moderator

I'm not particularly happy with Winegard's explanation regarding their satellite dish locating the Shaw Direct satellites but here's what I was told. Go into your Shaw Direct "Options" menu on the TV screen and bring up the page showing the satellite signals. Deploy the satellite dish and wait for the satellite signals to read green and in the 90s. At this point, your Winegard controller should read "Satellite ID: 111". Immediately push the "Select" and "Power" buttons simultaneously on the controller which will lock in the satellite signal. We have used this method for weeks now and it works fine. Winegard says "With the changes Shaw made, services in the states will be hit or miss. If you can get it to work in manual, then that is your best option."

Bill.Satellite

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Posted: 11/07/19 04:49pm Link  |  Quote  |  Print  |  Notify Moderator

Sounds like a bad solution. Winegard does not appear to have been able to find a solution and is simply telling their users what to do as a work-around.


What I post is my 2 cents and nothing more. Please don't read anything into my post that's not there. If you disagree, that's OK.
Can't we all just get along?

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