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 > I take back all the good stuff I've said about Les Schwabs!

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Cummins12V98

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Posted: 11/09/19 11:58am Link  |  Quote  |  Print  |  Notify Moderator

"its not L/S FALT"

Now that's funny! He works for LS and LS is the one responsible for the vehicle.




"When I got home, I realized they ordered load C tires instead of load D."

How many others did they do this too?



A friend with a SB 350 went to LS and had them put fatty Open country tires and wheels. They knew EXACTLY what he was towing, a 40' Alfa Toy Hauler. BTW the tires were load range "D". I was concerned for their safety, I told him to go back and have them put "E" tires on. His response was "Ron you just hate LS, they said the bigger "D" tires have as much load carrying capacity as the OE "E" tires they took off".

He left in a huff! They left the next day from NW WA to SoCal. Once there they drove around for a few thousand miles then returned. He came over and apologized! He said "it was the most horrible bouncy ride and it got very scary at times". He went to LS and ripped them up and down. They put on a brand new set of "E" tires.

Some will say good service they took care of him, I say they took advantage and stepped up when caught!!!


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toedtoes

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Posted: 11/09/19 02:43pm Link  |  Quote  |  Print  |  Notify Moderator

badsix wrote:

toedtoes wrote:

I went to LS once. Got two new tires on a truck. They "recommended" brake work (I'm female and I knew I didn't need brake work). Sold the truck the next day. Guy went to switch new tires to the front (old school) and the bolts broke. I went in to LS the next week with the broken bolts and repair bill. They accused me of lying and trying to rip them off. Insisted I bring the truck in for an inspection - um I don't own it anymore... It was a bill for about $12.

When I called corporate, the "customer service" executive answered my call with "yeah, I know all about you. I'm not doing anything for you."

In all my years, I have never been so badly treated right out the gate by any business.

For years I went to Winston tires and they would bend over backwards doing right for me. They never tried to upsell me, they stood behind their work, and they always treated me like they would any male customer.

Now I go to Americas Tire for tires and my independent mechanic shop for brakes, etc. Both have always been great and have never treated me like some sort of thief. And neither has ever tried to upsell me. I took my clipper in to Americas tire for a tire inspection and they happily installed cat eyes on the rear duallies for me at no extra charge (I had not bought the tires or the cat eyes from them).

Just the other day, I ordered new tires for the trailer. When I got home, I realized they ordered load C tires instead of load D. I went back in and five minutes later had the correct tires ordered with nothing but "oh, let's fix that".


sounds like the guy that broke the bolts off (he's the one that broke them) didn't know what he was doing. its not L/S FALT probably had a hi powered impact gun set to high.
Jay D.


The guy had been an auto mechanic for over 40 years. He knew what he was doing - the bolts were seriously over tightened. LS had screwed up and refused to acknowledge it. And they didn't simply deny that they messed up, instead they accused me of ripping them off.


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toedtoes

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Posted: 11/09/19 02:51pm Link  |  Quote  |  Print  |  Notify Moderator

Cummins12V98 wrote:

"its not L/S FALT"

Now that's funny! He works for LS and LS is the one responsible for the vehicle.




"When I got home, I realized they ordered load C tires instead of load D."

How many others did they do this too?


You misread my post. The guy who took the tires OFF was not an LS employee. He was the guy who bought my truck. However, he had been an auto mechanic for over 40 years and knew what he was doing. He did not screw it up - LS screwed up by overtightening in the first place.

I have family in the auto repair business - if they overtighten, they take responsibilty for that.

And it was NOT LS who ordered me the load C tires by accident. It was Americas Tires. I mentioned that because when I realized the wrong tires were ordered Americas Tires fixed it within moments - no denying blame, no accusing me of trying to rip them off to avoid blame. They just fixed the error as quickly as possible.

Cummins12V98

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Posted: 11/09/19 03:32pm Link  |  Quote  |  Print  |  Notify Moderator

Ok sorry for misunderstanding. Thanks for letting me know!

mapguy

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Posted: 11/10/19 04:19pm Link  |  Quote  |  Print  |  Notify Moderator

stopped using LS about 1987 due to repeated issues with poor workmanship and out right dishonesty to cover up.

Cummins12V98

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Posted: 11/10/19 04:25pm Link  |  Quote  |  Print  |  Notify Moderator

mapguy wrote:

stopped using LS about 1987 due to repeated issues with poor workmanship and out right dishonesty to cover up.


SIMPLY NOT the same Company that it was when Les Owned it!!!

ppine

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Posted: 11/10/19 04:49pm Link  |  Quote  |  Print  |  Notify Moderator

Try a different Les Schwab.

Y-Guy

Tri-Cities, WA

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Posted: 11/10/19 08:34pm Link  |  Quote  |  Print  |  Notify Moderator

When I first started driving I went to Les Schwab, I was pretty much a life long customer until they lost me. The reality is that after Les passed away the company changed. I had two close family friends that were career Schwab guys, both of them pretty much got screwed over by the new Les Schwab company.

For me they refused to stand behind their tires, and as a life long customer I was really shocked. When I asked about their slogan, "IF WE CAN NOT GUARANTEE IT, WE WILL NOT SELL IT " they said these tires had no warranty.

I walked away for them 10 years ago and I've never been back. Every time I do get a quote for tires or service they are the absolute highest out there. Thankfully my locally owned Tire Factory takes care of me, and wouldn't you know the owner is also a former Schwab guy.

They used to be good at least.


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