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Open Roads Forum  >  Good Sam Roadside Assistance

 > Recurring Roadside yearly bill.

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renojack

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Posted: 02/10/20 09:45pm Link  |  Print  |  Notify Moderator

I will not be renewing because you only offer the tow plan for $119.00 ONLY IF YOU AGREE TO SUBSEQUENT YEARLY AUTO CHARGES, otherwise it is more. I don't agree to recurring charges on any product. If you can offer the service only when you leave a credit card on file, it costs you no more to renew on a credit card each year when offered. It's not a matter of retention as I have been with the service for over ten years.

* This post was edited 02/10/20 10:28pm by renojack *


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Posted: 02/11/20 07:32am Link  |  Print  |  Notify Moderator

Hello renojack,

Thank you for your time and post, please provide your contact number in a private message. We will be glad to call you and discuss your concerns further.


Thank you,
Good Sam Care Team

Rich1902

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Posted: 02/11/20 08:10am Link  |  Print  |  Notify Moderator

renojack wrote:

I will not be renewing because you only offer the tow plan for $119.00 ONLY IF YOU AGREE TO SUBSEQUENT YEARLY AUTO CHARGES, otherwise it is more. I don't agree to recurring charges on any product. If you can offer the service only when you leave a credit card on file, it costs you no more to renew on a credit card each year when offered. It's not a matter of retention as I have been with the service for over ten years.

And this is why I canceled
Rich

westernrvparkowner

montana

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Posted: 02/11/20 08:30am Link  |  Print  |  Notify Moderator

For every person who refuses to sign up due to those terms there are probably a dozen renewals that otherwise wouldn't happen should they be required to actively approve that renewal. I admit I am one who doesn't bother shopping around on minor expenses should the service renew automatically but might if I had to be proactive.

lots2seeinmyrv

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Posted: 02/11/20 09:13am Link  |  Print  |  Notify Moderator

renojack wrote:

I will not be renewing because you only offer the tow plan for $119.00 ONLY IF YOU AGREE TO SUBSEQUENT YEARLY AUTO CHARGES, otherwise it is more. I don't agree to recurring charges on any product. If you can offer the service only when you leave a credit card on file, it costs you no more to renew on a credit card each year when offered. It's not a matter of retention as I have been with the service for over ten years.



I agree, I do not want my credit card on file with any business for "auto" renewal.

Email the renewal notice, keep your rates down. Why do you continue to raise rates for loyal customers?

Especially for those who have been customers for a long time and have not used this service. This service is for peace of mind "in case of emergency", but many customers, including me, have only used it one time in years.

ScottG

Bothell Wa.

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Posted: 02/11/20 09:17am Link  |  Print  |  Notify Moderator

I could have used RSA once in 30 years, so I will never pay for it. That time it cost me $200 for a tow.
If you don't need help changing tires (or even if you do) then you should seriously consider just banking the money. If you do need help and don't have RSA, a simple call to any local towing co. or tire store will get you help - maybe faster than some provider looking for the cheapest route.


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Lwiddis

Kern County, CA

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Posted: 02/11/20 10:43am Link  |  Print  |  Notify Moderator

"I don't agree to recurring charges on any product."

Canceling is your right but you are out of touch with the way business is done in today's world. Ranting on CW for what DirectTV, Apple. SirusXM etc. etc. do is unfair.


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Posted: 02/17/20 08:03am Link  |  Print  |  Notify Moderator

Hello,

I am closing this topic due to lack of activity. Thank you for your time and participating. Please feel free to open a new thread on this topic in the future if you wish.

Thank you,
Good Sam Care Team

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