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 > Mfg. (new vehicle) warranty question

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specware2020

Pacific

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Posted: 03/06/20 11:17pm Link  |  Quote  |  Print  |  Notify Moderator

Hi all,

For a while now, I have been having this question on my mind regarding the warranties offered in the RV industry. It is a general question, not specific to one manufacturer or another, and should be relevant to other RV classes although I chose this Class-C forum to post my question . And yet to my surprise, I couldn’t find any discussion about it online. Or, is it just I who regard this being a question? At any rate, I am encountering it on a first-hand basis only recently;

I am curious to know for sure, since I couldn’t find any definitive answer so far - When I purchase a brand new motorhome from a dealer (and the sale contract stated as such), exactly when does the warranty period start?

For a typical new motorized RV, bumper-to-bumper warranties for the coach and that of the chassis, on which the MH is built, are separate. My understanding is that the coach warranty should start on the day of the sale, but it’s less clear to me about the chassis warranty, which is offered and honored by another manufacturer (such as Ford, Chevrolet or Mercedes Benz…).

A case in point: a purchase for a 2020 model year Class C MH was made a month or so ago (in Jan 2020), the chassis is a 2019 Chevrolet cutaway. A temporary license plate and registration sticker was given when the unit was driven off of the dealer’s lot. The permanent license plate & title were subsequently received a couple of weeks later, indicating to me that all purchase paperwork was processed properly.

Stating in the RV manufacturer’s sales literature in fine prints, it says the chassis warranty is subject to the vehicle manufacturer’s T&C (in this case, GM) so I used the VIN to check the warranty information in GM’s system and learned that the warranty has lapsed 9 months already (i.e. started in May 2019). I figure this is the date that the vehicle was delivered to the MH manufacturer.

Hence, I am curious by the following thought: it is not unusual to see newer model year MHs that are built on a much older model year chassis, for example some 2020 models built on a 2018 MBZ sprinter chassis. Does it mean that while you may have bought a new MH you actually didn’t get the (full) new vehicle warranty? How about the other equipment/fixtures/appliances on the coach, such as the genset, refrigerator and what have you? Do they all fall into the same scenario?

way2roll

Wilmington NC

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Posted: 03/07/20 05:36am Link  |  Quote  |  Print  |  Notify Moderator

Your warranties start when you buy the MH - regardless of when they were manufactured.

gbopp

The Keystone State

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Posted: 03/07/20 06:20am Link  |  Quote  |  Print  |  Notify Moderator

It's the same as if you find a new leftover 2018 car on a dealers lot. You get a full warranty that starts when you buy the car.

MDKMDK

Canada

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Posted: 03/07/20 06:37am Link  |  Quote  |  Print  |  Notify Moderator

In most cases, from the date you take delivery of the vehicle, and you drive it off the lot.


Mike.
2018 (2017 Sprinter Cab Chassis) Navion24V + 2016 JKU (sold @ ????)
2016 Sunstar 26HE, V10, 3V, 6 Speed (sold @ 4600 miles)
2002 Roadtrek C190P (sold @ 315,000kms)

bobndot

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Posted: 03/07/20 08:20am Link  |  Quote  |  Print  |  Notify Moderator

Yes, as explained to me when I asked this same question, there is an agreement in place between the chassis and coach mfg.'s to start warranties on sale date.

I don't know about today, but years ago they would play a game of ping pong bouncing the customer back and forth between the coach builder and the chassis builder to resolve a warranty issue.
I can see it get interesting today with all this digital electronic charging system gadgetry between the 12v chassis, the 12v coach and converter. Especially in a unit like the Forest River Sunseeker and such where the converter on certain models will charge the chassis battery too. The chassis alternator comes into play as well while charging both chassis and coach bank as you drive. They are using charge modules today to regulate and flip flop charging voltage between the two systems, chassis and coach.

ItsyRV

Desert SW

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Posted: 03/07/20 08:30am Link  |  Quote  |  Print  |  Notify Moderator

Most manufacture's new vehicle warranty will start the day you "purchase" the vehicle regardless of delivery or registration dates. The warranty term is based on the VIN year regardless of the sales year used on the RV. This comes into play most often when terms of the warranty changed from one year to another.

Example was those with GM chassis had a change in the warranty terms for new vehicles. Those with 2016+ model year Class C RV's could have had a 2015 or 2016 chassis. Those with the 2015's VINs had the longer manufacture chassis warranty compared to those with the 2016 VIN chassis. Sadly (cause it usually is reversed) many with the older chassis but on a newer RV model year may not realize their new vehicle chassis warranty is actual better because of the prior years VIN.

However, regardless of the "year" used, you need to know the actual info especially if there are changes to the chassis parts from one year to another.


1994 Itasca SunDancer 21RB - Chevy G-30 chassis.


naturist

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Posted: 03/07/20 05:01pm Link  |  Quote  |  Print  |  Notify Moderator

New RVs come with a box full of "warranties." One for the engine, one for the chassis, one for the coach, one for the 'fridge, one for the microwave, one for the furnace, one for the AC, one for . . . .

They all start the day you drive it off the lot. And chances are that whatever breaks will be covered only by the warranty of the maker of that part, and the dealer will be zero help getting it fixed. Never mind they'll all promise you the moon before you sign on the dotted line.

Two videos you might find helpful/entertaining: "Don't buy and RV" and "RV owner wins."





specware2020

Pacific

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Posted: 03/07/20 05:40pm Link  |  Quote  |  Print  |  Notify Moderator

Thank you all for your responses and (definitive) answers.

I too, was under the impression (since I haven’t found any written statement in any published documents stipulating so) that the chassis warranty begins on the day of the new unit purchase. It is only logical and reasonable that it is done in this manner, I think.

Although have been an RV owner for a long time, this was the first time I was involved in a new unit purchase, and my long held theory was put to the test right away. On the one hand the dealer says they can’t do anything about the chassis warranty services, on the other the chassis mfg. (GM) says they honor their warranty according to the vehicle records in their system (which shows 05/03/2019).

If what you guys said - and what I believed - was right, then my case can only be an aberration - that some steps or sale paperwork was missed between the two manufacturers. After all, GM could not have known when their chassis were sold as new to the end customers without being informed by the RV maker. In other words, that GM being informed and reset the warranty start date for the unit I bought should be part of the (industry) standard operating procedures, and should not require my active involvement.

Or… is it? My communications with both the dealer and the RV manufacturer so far worried me some. If my case was the result of a simple, albeit innocent, snafu somewhere in the paper trail, then I imagine either the two parties would be a lot more responsive, if not fixing it outright. One other probable scenario is that the paperwork simply needs (more) time to propagate into GM’s system. Maybe 4 weeks is too soon for me to start concerning about it. Then again, given nearly everything is done electronically in real-time, this slowness in data transmission over wire is less likely nowadays.

While wait passively at the moment and see what happens, I would feel much more confident in my insistence if there is written statement somewhere to help me stand my ground. As a person who writes and negotiates contracts as part of his job for a long time, I appreciate the written words having the power over empty verbal promises any time and in any situations – especially those of any salesperson’s. Without it, I guess I can only resort to knowing what’s been done as a common industry practice. This is not a good reference for an RV owner to go by obviously.

Speaking of which, I think the RV industry as a whole is an interesting one: it is a combination of many things having a very loosely defined set of properties (you can’t say with certainty what is and is not), but transparency is definitely not one of them. At least that’s how I feel about it.

Thank you all.

ItsyRV

Desert SW

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Posted: 03/07/20 10:40pm Link  |  Quote  |  Print  |  Notify Moderator

It's possible the warranty is showing based on manufacture delivery date because no new information has been entered such as a selling dealer. Once a selling dealer (should be the RV sales center) processes the new vehicle sales info, the warranty should revert to the day of first end user sale. The RV manufacture isn't considered a first user sale purchase unless they registered the vehicle for use themselves. Did you get a copy of the "2019 GMC Limited Warranty and Owner Assistance Information" booklet with the RV? If so, it will state the day the warranty starts based on the first sale of the vehicle.

way2roll

Wilmington NC

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Posted: 03/08/20 07:42am Link  |  Quote  |  Print  |  Notify Moderator

This shouldn't be overly complicated. You have paperwork stating you purchased the MH on X date. From the title paperwork they can derive that you are the first owner. Have them provide you warranty documentation that reflects that date.

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