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Open Roads Forum  >  Fifth-Wheels

 > Tow vehicle in the shop

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BB_TX

McKinney, Texas

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Posted: 08/08/20 08:38pm Link  |  Quote  |  Print  |  Notify Moderator

Had cam sensor fail on I-40 just east of OKC on my previous truck. Coach-net sent a roll back tow truck to take my truck, DW, and two granddaughters to OKC Ford dealer. And also sent a pickup with 5th wheel hitch that took my 5er to a KOA east of OKC, parked my 5er in my assigned site, waited while I hooked up electric and started A/C, and took me to the Ford dealer. Was sure glad I didn’t have to start googling and calling to find someone to do both.

mtofell1

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Posted: 08/08/20 10:02pm Link  |  Quote  |  Print  |  Notify Moderator

GaryUT wrote:

Whatever you do DO NOT depend on GM's roadside assistance.
Our 2009 GMC Sierra broke down while we were on vacation with our trailer. The truck was 2 months old with less than 3000 miles on it, Onstar was aware that we were towing a trailer when they sent the tow truck out to get the truck.


Wow..... holding a grudge for 11 years? If that is the last time you had a problem I'd say you are doing pretty well. It's also a pretty safe bet that whatever system was in place in 2009 has been replaced for better or worse.

MandBontheroad

San Ramon, CA

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Posted: 08/09/20 07:50am Link  |  Quote  |  Print  |  Notify Moderator

GaryUT wrote:

Whatever you do DO NOT depend on GM's roadside assistance.

Our 2009 GMC Sierra broke down while we were on vacation with our trailer. The truck was 2 months old with less than 3000 miles on it, Onstar was aware that we were towing a trailer when they sent the tow truck out to get the truck.

I ended up leaving the trailer on the side of the road, I had to pay for another tow truck to get the trailer off the road to a campground. And to add insult to injury GM's idea of a suitable loaner while our truck was in the shop for a week was a Chevrolet Impala. Needless to say our vacation plans had to be canceled.

Gary


MandBontheroad

San Ramon, CA

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Posted: 08/09/20 07:51am Link  |  Quote  |  Print  |  Notify Moderator

Ouch!! Thanks for the warning.

MandBontheroad

San Ramon, CA

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Posted: 08/09/20 07:54am Link  |  Quote  |  Print  |  Notify Moderator

Thanks for all the advise. Sounds like Good Sams is the way to go for peace of mind on the road.

Cummins12V98

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Posted: 08/09/20 09:34am Link  |  Quote  |  Print  |  Notify Moderator

Have towing coverage on the truck AND 5er thru your Ins co, it's dirt cheap. If you need assistance call for it your self and get someone out there NOW!!! Depending on someone else is a CrapZ shoot!

Pay the bill and get reimbursed.


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TXiceman

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Posted: 08/09/20 09:38am Link  |  Quote  |  Print  |  Notify Moderator

We had a turbo hose blow off as we got to a campground. We limped on in and got the the trailer set up and called Ford as the truck was still under warranty. They contacted a tow service and had them at the campground within the hour and towed the truck to the nearest Ford dealer.

Now that the truck is out of warranty, we have to depend on the ERS and insurance.

Ken


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2013 HitchHiker 38RLRSB Champagne, toted with a 2012, F350, 6.7L PSD, Crewcab, dually. 3.73 axle, Full Time RVer.
Travel with a standard schnauzer and a Timneh African Gray parrot

GaryUT

Northern UT

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Posted: 08/09/20 09:51am Link  |  Quote  |  Print  |  Notify Moderator

mtofell1 wrote:

Wow..... holding a grudge for 11 years? If that is the last time you had a problem I'd say you are doing pretty well. It's also a pretty safe bet that whatever system was in place in 2009 has been replaced for better or worse.


That truck was a lemon, GM eventually ended up buying it back and replacing it with the one we have now. No problems with the replacement. GM's customer service leaves a lot to be desired, that has not changed. They offered me a free oil change as compensation for the lost vacation.

The point of my post was that you need to have coverage other than the manufactures "roadside assistance." My insurance now includes towing for the truck and trailer.

Gary


2019 Keystone Laredo 255SRL
2009 GMC Sierra 2500 4x4 Crew cab short bed


8ntw8tn

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Posted: 08/09/20 10:12am Link  |  Quote  |  Print  |  Notify Moderator

I've had Coach-Net since late 2010. With our former truck I had to use them twice. Each time they towed both truck and trailer, dropping the trailer at a campground of my choice. They've also changed three tires that had either blown, or were getting ready to, on my RV. Just a few days ago my new to us truck blew a transmission line coupler. We weren't towing at the time and we were close to home but I called Coach-Net for the tow. They made all the arrangements and, while the tow was in process, called to make sure all was going well. She also informed me that I just had the Basic membership which actually covers the truck only while towing our RV. That was my error. However, they stood behind the tow and covered everything. I subsequently upgraded my membership to the Premium status. I'm not knocking any of the other services, but I've sure had good experience with Coach-Net. Hope this helps.


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goducks10

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Posted: 08/09/20 11:06am Link  |  Quote  |  Print  |  Notify Moderator

Cummins12V98 wrote:

Have towing coverage on the truck AND 5er thru your Ins co, it's dirt cheap. If you need assistance call for it your self and get someone out there NOW!!! Depending on someone else is a CrapZ shoot!

Pay the bill and get reimbursed.


x2

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