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Open Roads Forum  >  Travel Trailers  >  General Q&A

 > Thor or Forest River - Warranty and reputation

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1320Fastback

Vista, Ca

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Posted: 11/16/20 09:27pm Link  |  Quote  |  Print  |  Notify Moderator

lane hog wrote:


What's sad is that Forest River used to be quality 20 years ago. Not so much anymore.


We sold our 2016 and bought a 2005 FR trailer. Much better build construction.


1992 D250 Cummins 5psd
2005 Forest River T26 Toy Hauler


mlh

Louisiana

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Posted: 11/18/20 10:04am Link  |  Quote  |  Print  |  Notify Moderator

I like forest river products personally. As far as the warranty experience, I have never had a claim denied. I had what appear to be a bolt sticking up under the linoleum on a class C I owned. It apparently came loose. It was out of warranty by well over a year or two, but the dealer got FR to cover it under warranty. They removed the linoleum, tightened the bolt, and replaced the linoleum with new.


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wiskeyVI

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Posted: 11/18/20 07:10pm Link  |  Quote  |  Print  |  Notify Moderator

My dad bought a 2020 Thor Class C, and has filed under oregon state lemon law as it can't seem to keep the starter battery to last more than a few days at a time.
CW had it many times, and found a sort in the hydraulics, that they thought was the culprit....but nope.
It's now at a Ford dealer to get looked at...

MitchF150

Puyallup, WA

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Posted: 11/20/20 12:25am Link  |  Quote  |  Print  |  Notify Moderator

I can't answer the 'warranty' question, because I have not had an issue that required a true 'warranty' fix with my Rockwood that I could not just fix myself, and that's been mostly mods to the rig to make it work better for how we 'camp'... [emoticon]

I have a 2019 Rockwood "Mini-Lite", but it's really heavy! ha, ha..

Anyway, I had a 2003 Fleetwood Prowler Lynx before the Rockwood and we all know that "Fleetwood" was also a "bad" brand to get too...

Well, I never had any issues with warranty on it either.. I did have one warranty thing done, and they fixed it fast with no hassle.. But it failed again the next time out and I fixed it myself while in the camp site and it then lasted for another 15 years just fine! ha, ha.. Traded that Prowler for the Rockwood and got a heck of a deal on it!

After that, I figure if you have great 'warranty' service, you still have a POS rig that needs that kind of service, right??

It's all a flip of the coin in what your rig is going to be, but I know I spent over an hour looking over my Rockwood and asking all kinds of questions that I knew the answer to, but was just keeping the sales guy involved while I walked the roof, crawled under and opened every cabinet, ran every system to at least give me an idea of what I was getting.. It was off the lot, so I got what I looked at..

When you special order a rig, you get what you get.. Sure it now has the colors and other stuff you wanted.. But, in the end, you have no choice when it's delivered.. Or I guess you can wait several more months.

I buy off the rack all the time, and it has seemed to work for me..

Good luck, Mitch
[image]


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Herryy

CA

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Posted: 07/26/22 07:55pm Link  |  Quote  |  Print  |  Notify Moderator

Forest River is so famous that you can find Forest River products in almost every campground. In my opinion, Forest River has some outstanding features that distinguish them from other brands. They require strict standards for their products. These automobiles are subjected to additional review to make sure that each model meets all criteria, including pipework, electrical and LP systems, cosmetics, rain bay, function, navigator, as well as other miscellaneous tests.

Skibane

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Posted: 07/26/22 08:19pm Link  |  Quote  |  Print  |  Notify Moderator

Herryy wrote:

Forest River is so famous that you can find Forest River products in almost every campground. In my opinion, Forest River has some outstanding features that distinguish them from other brands. They require strict standards for their products. These automobiles are subjected to additional review to make sure that each model meets all criteria, including pipework, electrical and LP systems, cosmetics, rain bay, function, navigator, as well as other miscellaneous tests.


LOL - No, not even close.

Generally, the best build quality comes from independent "Mom and Pop" companies.

Some examples:

Bigfoot
Casita
Escape
Oliver
Outdoors RV
Arctic Fox

None of these companies is owned by a large RV manufacturing conglomerate.

Not coincidentally, the best service also often comes from these same brands. Most of them have few or no dealers, so service is handled right at the factory.

The technicians are good at troubleshooting and fixing them, due to being intimately familiar with them - It's all they ever work on.

Being located right at the factory, they also have factory replacement parts immediately available - No sitting on a dealer's service lot waiting 3 months for parts to be shipped and installed.

mgirardo

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Posted: 07/27/22 05:52am Link  |  Quote  |  Print  |  Notify Moderator

blaczero wrote:

I'm asking if there is a difference bettween the brands when you *do* have an issue. Which is better for warranty/customer service, etc. Or is this more the dealer and/or extra warranty?

Thanks!


It really depends on the dealer. The dealer is your starting point on Warranty work, unless you can get the Manufacturer to authorize a mobile repair or other shop to do the work.

Every dealer is different. You need to do your research on the dealership. Some will not do warranty work on a unit that wasn't purchased at their dealership. We did not need warranty work with our Forest River Rockwood Roo HTT, but we really liked the dealership and feel they would have taken care of us. We've owned 2 Jayco products from new. The Class C was the only one that needed warranty work. The nearest dealership wouldn't touch our Class C, so we drove a little further (200 miles) and found a great dealership that had no problem doing the warranty work.

-Michael


Michael Girardo
2017 Jayco Jayflight Bungalow 40BHQS Destination Trailer
2009 Jayco Greyhawk 31FS Class C Motorhome (previously owned)
2006 Rockwood Roo 233 Hybrid Travel Trailer (previously owned)
1995 Jayco Eagle 12KB pop-up (previously owned)

JIMNLIN

Oklahoma

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Posted: 07/27/22 06:31am Link  |  Quote  |  Print  |  Notify Moderator

Quote:

Thor or Forest River - Warranty and reputation

From reading all the replies you've asked a age old question like ...chevy trucks or Ford truck-- warranty and reputation.

Google says Thor has 17 North American brands and 14 companies.
Same search says F/R has 20 different rv brands.
To find the best/worst rv would have to make a survey of each rv brand w/i the same company.

Even changing a rv brand names will get about the same type answers.

Whats really amusing is some claim these particular brands they name are the best. Looking thru all the different rv forum websites their are no bests as they all can have issues.

JMO from owning three different brands of 5th wheel rv trailers and three truck campers as others noted its the dealer where you get good warranty service or not.


"good judgment comes from experience, and a lot of that comes from bad judgment" ............ Will Rogers

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Samsonsworld

West Texas

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Posted: 07/27/22 08:27am Link  |  Quote  |  Print  |  Notify Moderator

All 4 of my rv's were made by Forest River. The first 3 weren't too bad but my latest 2018 Sandpiper gives me nightmares.

Thermoguy

Graham, WA

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Posted: 07/27/22 06:40pm Link  |  Quote  |  Print  |  Notify Moderator

Unless your looking at new and the 1 year warranty that comes with an RV, then how does the question apply? The only work I've had done was by me or a local repair shop. Mostly me... Reading these forums it seems like any repair that is required by the manufacturer will go through all kinds of back and forth as they drag their feet. I think it all comes down to dealer. Some will be great and others not so much. Find a good local repair shop and start there.

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