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rklyon

Florida

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Posted: 01/18/21 11:43am Link  |  Quote  |  Print  |  Notify Moderator

I just spent an hour going in circles with DirectTV representatives trying to explain that I am going full time and will not have a home with a dish. I don't know if it was the language barrier or just ignorance but I am not sure what is going to happen to my satellite service. Does anyone have a clue of how I can contact the right people at direct tv to resolve this issue?

bgum

South Louisiana

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Posted: 01/18/21 11:54am Link  |  Quote  |  Print  |  Notify Moderator

Switch to Dish solve your problems and save a few $$$$$$$.

rr2254545

Central Minnesota

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Posted: 01/18/21 11:58am Link  |  Quote  |  Print  |  Notify Moderator

call again the have a separate dept for RV installations


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CA Traveler

The Western States

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Posted: 01/18/21 12:34pm Link  |  Quote  |  Print  |  Notify Moderator

When you are ready call DTV and change your billing address.

When you travel outside the spot beam and/or locals call and change the service address to wherever you are located.

No need for further discussion unless you want to change equipment for some reason.


2009 Holiday Rambler 42' Scepter with ISL 400 Cummins
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Bob


rklyon

Florida

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Posted: 01/18/21 12:35pm Link  |  Quote  |  Print  |  Notify Moderator

I called again and asked for a supervisor. The seemed to finally understand what was going on. They had to cancel the order to install a dish at the address of my mail-forwarding service. Unbelievable.

CA Traveler

The Western States

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Posted: 01/18/21 12:40pm Link  |  Quote  |  Print  |  Notify Moderator

When you want to change the service address keep asking for technical support until you get a real person. Otherwise all they know is the text in front of them.

2oldman

NM

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Posted: 01/18/21 01:02pm Link  |  Quote  |  Print  |  Notify Moderator

Can't you buy the equipment yourself, then just call them to activate the card at a particular address? Afaik they do not do RV 'installations'.

rklyon

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Posted: 01/18/21 01:22pm Link  |  Quote  |  Print  |  Notify Moderator

Can't figure out how to delete this post

CA Traveler

The Western States

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Posted: 01/18/21 02:07pm Link  |  Quote  |  Print  |  Notify Moderator

AFAIK All recent (many years) DTV equipment is leased. If you "buy" you're just paying them to deliver it and it's still owned by DTV per their contract.

Also AFAIK DTV does not install in RV's and if they do I would not allow them as they have little understanding of they type of installation. Maybe they will refer you to an independent company but best in my opinion to hire a known compentent company to do the install.

2oldman

NM

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Posted: 01/18/21 02:38pm Link  |  Quote  |  Print  |  Notify Moderator

rklyon wrote:

Can't figure out how to delete this post
Nobody can delete posts except a moderator.

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