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GDS-3950BH

DC

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Joined: 12/08/2019

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Posted: 05/28/21 02:49am Link  |  Quote  |  Print  |  Notify Moderator

jdb7566 wrote:

IMO, quality control is lacking at Grand Design. My last GD product was a 2019 Solitude S-Class. I had a number of issues due to quality control and dumped the trailer. Garbage tangled up in a slide mechanism, fried wiring to the refer, and the list goes on. These items were covered under warranty, but I fulltime.



Same experience here with a 2020 Solitude 3950BH, and we don't fulltime, I could only imagine the headaches if we did so. We dumped it after a season of use.

It spent months either at dealer of factory due to frame and running gear related issues, and had so many other issues it would take an hour to list. For a year and a half I chased leaks in plumbing and body, dicor and caulk was a must have along with lots of sharkbites. Things would fall apart while sitting in the yard. One time we found the microwave and it's cabinet on the floor that happened while the rig sat for 2 months, the whole mess was held up by 3 stripped screws and a few misplaced staples. The power connector burnt to a crisp due to loose lugs almost taking the whole thing with it, would have been good if it did..

It was by far the worst purchase made out of 5 trailers or 5ers over the course of 18 years, including a previous Grand Design product. Absolute junk at inflated prices. Better customer service my ass. If you buy one carry lots of tools, you'll need them.

Hammerboy

Zeeland, MI

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Joined: 02/13/2004

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Posted: 05/28/21 11:47am Link  |  Quote  |  Print  |  Notify Moderator

TXiceman wrote:

Seems that the original trailers were pretty good and the customer service was great and they fixed problem. Later on, the QC and service started to suffer. I do not know how things have gone since Winnebago bought them.

Ken


When a company is new it's easy to offer top notch service when there are only a few of them out there. Fast forward a few years when there are many times more units out there and the popularity grows the top notch service is almost always unsustainable. Often companies continue to reaps the rewards of past reputations - good or bad.

Dan


2019 Chevy crew LTZ 2500 HD Duramax
2017 Wildcat 29rlx fifth wheel

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